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Guest Experience Associate

B1675674 6ebc 41d1 8d8e F02a931004c4 19000101 000001 · KCM - Glenview, Glenview, IL, US, Glenview, IL · On Site · Deleted · $17–$17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyB1675674 6ebc 41d1 8d8e F02a931004c4 19000101 000001
TitleGuest Experience Associate
Normalized title-
Department / team-
LocationKCM - Glenview, IL, United States
Work modelOn Site
Employment typePart Time
Salary$17–$17 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-01-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-04

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Linked records

CompanyB1675674 6ebc 41d1 8d8e F02a931004c4 19000101 000001
Source1ed844ee-1571-443f-9ffa-c90ccee9c700
ATS providerADP Workforce Now Recruiting

Description

Title: Guest Experience Associate Reports To: Guest Experience Manager Scheduling: Part-time, 21 hours per week, Non-exempt Shifts available: Varied days and hours, some nights and weekends Kohl Children's Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children. The Guest Experience Associate is responsible for providing a welcoming experience for all visitors of the museum. This role assists patrons with admissions, membership purchases, and is a point of contact for questions or concerns. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain knowledge of front desk procedures and museum information, delivering exceptional customer service when assisting patrons with purchases, questions, and other needs Utilize Point of Sale (POS) system to sell admission tickets, memberships, and special event tickets Process all correspondence from members including applications, renewals, inquiries and gift memberships Account for cash drawer and adheres to cash and credit card handling procedures Answer the museum phone line and directs calls, as appropriate Monitor museum entrance, ensuring visitor and child safety Additional Responsibilities Attend monthly, quarterly and annual museum trainings and meeting, as needed Assist with data entry and administrative tasks, as assigned Support team members with a positive and collaborative attitude Perform other duties and special projects, as assigned The successful candidate will possess the following: High School Diploma or equivalent Experience working in a museum or customer-facing role, preferred Experience working with children, preferred Experience working with database management or Point-of-Sales system and/or cash handling, preferred Excellent customer service skills and proficiency in conflict resolution Friendly demeanor and ability to work with individuals of all levels of an organization Excellent oral and written communication skills Proficiency in office technology and software (Microsoft Office suite) Ability to maintain confidentiality and exercise discretion in handling sensitive material Must have flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities as needed BENEFITS Paid Leave 401(k) with employer match Employee Assistance Program Museum Membership Pet Insurance Unlimited rewards while supporting a worthwhile mission where we provide experiences and memories to build a foundation for a lifetime of learning Kohl Children’s Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Full job record

Job ID655b57487fafaaa04288fa9f3e524c57e992b3dc
Org IDdfa5906f-e2dc-4fe8-aadf-f80671b5c203
Source ID1ed844ee-1571-443f-9ffa-c90ccee9c700
Board ID1ed844ee-1571-443f-9ffa-c90ccee9c700
Provideradp_workforcenow
Provider Job Key627779
TitleGuest Experience Associate
Normalized Title—
Statusdeleted
Activeno
Location TextKCM - Glenview, Glenview, IL, US, Glenview, IL
Department—
Team—
Employment Typepart_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionIL
CityKCM - Glenview
Salary Raw17 To 17 (USD) Hourly
Salary Min17
Salary Max17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b1675674-6ebc-41d1-8d8e-f02a931004c4&ccId=19000101_000001&lang=en_US&type=JS&jobId=627779&jwId=9202009157898_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b1675674-6ebc-41d1-8d8e-f02a931004c4&ccId=19000101_000001&lang=en_US&type=JS&jobId=627779&jwId=9202009157898_1
First Seen At2026-05-31 18:21:34Z
Last Seen At2026-06-04 09:04:44Z
Last Checked At2026-06-06 12:48:06Z
Last Changed At2026-06-06 12:48:06Z
Inactive At2026-06-06 12:48:06Z
Source Posted At2026-01-28 18:34:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' id=\"isPasted\"><span style=\"font-family:Calibri;color:#262321;\">Title: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Guest Experience Associate</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#262321;\">Reports To: &nbsp; &nbsp; &nbsp; &nbsp; Guest Experience Manager&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#262321;\">Scheduling: &nbsp; &nbsp; &nbsp; &nbsp; Part-time, 21 hours per week, Non-exempt</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#262321;\">Shifts available: &nbsp;Varied days and hours, some nights and weekends</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#262321;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#141414;background:white;\">Kohl Children&#39;s Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#141414;background:white;\">The Guest Experience Associate is responsible for providing a welcoming experience for all visitors of the museum. &nbsp;This role assists patrons with admissions, membership purchases, and is a point of contact for questions or concerns.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-family:Calibri;color:#262321;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:114.65pt;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-size:15px;font-family:Calibri;color:#262321;\">ESSENTIAL DUTIES&nbsp;AND&nbsp;RESPONSIBILITIES</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Maintain knowledge of front desk procedures and museum information, delivering exceptional customer service when assisting patrons with purchases, questions, and other needs<br></span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Utilize Point of Sale (POS) system to sell admission tickets, memberships, and special event tickets</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Process all correspondence from members including applications, renewals, inquiries and gift memberships</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Account for cash drawer and adheres to cash and credit card handling procedures</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Answer the museum phone line and directs calls, as appropriate</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Monitor museum entrance, ensuring visitor and child safety</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;vertical-align:baseline;'><span style=\"font-family:Calibri;color:#262321;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' data-pasted=\"true\"><strong><span style=\"font-family:Calibri;color:#262321;\">Additional Responsibilities</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Attend monthly, quarterly and annual museum trainings and meeting, as needed</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Assist with data entry and administrative tasks, as assigned</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Support team members with a positive and collaborative attitude</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>Perform other duties and special projects, as assigned</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;vertical-align:baseline;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-family:Calibri;color:#262321;\">The successful candidate will possess the following:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'>High School Diploma or equivalent</li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Experience working in a museum or customer-facing role, preferred</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Experience working with children, preferred&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Experience working with database management or Point-of-Sales system and/or cash handling, preferred</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Excellent customer service skills and proficiency in conflict resolution</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Friendly demeanor and ability to work with individuals of all levels of an organization</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Excellent oral and written communication skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Proficiency in office technology and software (Microsoft Office suite)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Ability to maintain confidentiality and exercise discretion in handling sensitive material</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\"><strong>Must&nbsp;</strong>have flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities as needed&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;vertical-align:baseline;'><span style=\"font-family:Calibri;color:#262321;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:12px;font-family:\"Segoe UI\",sans-serif;color:#262321;'>BENEFITS</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Paid Leave</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">401(k) with employer match</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Employee Assistance Program</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Museum Membership</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Pet Insurance</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:#262321;line-height:normal;background:     white;vertical-align:baseline;'><span style=\"font-family:Calibri;\">Unlimited rewards while supporting a worthwhile mission where we provide experiences and memories to build a foundation for a lifetime of learning</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#262321;\"><br>&nbsp;</span><em><span style='font-size:16px;font-family:\"Segoe UI\",sans-serif;color:#262321;'>Kohl Children&rsquo;s Museum is an</span></em><span style='font-size:16px;font-family:\"Segoe UI\",sans-serif;color:#262321;'>&nbsp;</span><em><span style=\"font-size:16px;font-family:Calibri;color:#494949;\">equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</span></em></p></div></div></div></div></div>\n",
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