Customer Success & Renewal Specialist

{
  "content_hash": "ab28c031eb2dce7d37fb25ba2efa5f56a9a3a007ac8257ce5e6aff93cb7d19d5",
  "source_hash": "da69c3de4ff5243667603effc0780acac8f4c04ecffdff00445179c0cae7fdc9",
  "last_changed_at": "2026-06-18T08:49:03.614Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Sofia, Sofia, 1784, Bulgaria",
    "city": "Sofia",
    "region": "Sofia",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T10:01:47.984Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Sofia, Sofia, 1784, Bulgaria",
      "city": "Sofia",
      "region": "Sofia",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "116",
    "isRemote": null,
    "location": {
      "city": "Sofia",
      "state": "Sofia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18914",
    "locationType": "2",
    "jobOpeningName": "Customer Success & Renewal Specialist",
    "departmentLabel": "Customer Success Management",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Sofia",
      "state": "Sofia",
      "postalCode": "1784",
      "addressCountry": "Bulgaria"
    },
    "datePosted": "2026-06-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>Customer Success &amp; Renewal Specialist</p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Reports To: VP of Customer Success Management</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">About the role:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Customer Success &amp; Renewal Specialist supports the Customer Success (Management) team by focusing on CRM data quality, operational efficiency, customer retention, and initial request qualification. This role is crucial for maintaining customer satisfaction and business efficiency by supporting the team in unlocking value from Graphwise products and solutions for the customer.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Main Responsibilities: </span></p>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Renewal and Retention Management</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Analysing CRM data quality and working together with stackeholders to improve this data quality and completeness of the CRM data as a basis for efficient customer retention activities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proactively support and co-manage the renewal cycle for accounts, focusing on retention and supporting upsell ARR goals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Track and report on financial KPIs and operational goals (e.g., on-time renewal, retention, growth) related to the customer lifecycle.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Regularly evaluate and analyse business records to ensure business efficiency and customer satisfaction.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Customer Support and Onboarding</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Serve as an auxiliary point of contact, supporting the customer-facing team to maintain strong customer relationships.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide standardized onboarding and enablement routines to help customers maximize product value.</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Request qualification  and Collaboration</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Qualify routine customer concerns or project challenges and collaborate with Graphwise teams and customers to devise effective solutions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Act as a liaison between the customer and internal departments, including delivery &amp; technical support, product development, and sales/revenue.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collect, document, and analyze customer feedback to identify areas for improvement.</span><br></li>\n</ul>\n</li>\n</ol>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Education and Experience</span></p>\n<ol>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Minimum Requirement:</span></li>\n</ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bachelor's Degree in a relevant field such as Business Administration, Computer Science, Data Science, Management Information Systems, or Project Management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Fluent in spoken and written English. Knowledge of other languages (specifically German, French or Spanish) will be considered an asset. </span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">      2. Alternative Considerations:</span></p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Candidates with 1-2 years of relevant experience (e.g., in customer success, project management support, or account management) or strong relevant internships will be considered.</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">       3. Preferred/Desirable Qualifications:</span></p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Customer Success certifications (e.g., from SuccessHacker, Gainsight, or other recognized organizations).</span></li>\n</ul>\n</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Skills and Competencies:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong interpersonal and communication skills to foster trust and transparency with customers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Problem-solving mindset with a focus on customer satisfaction and retention.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to manage operational tasks, support multi-stakeholder projects, and collaborate with diverse teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in tools like JIRA, HubSpot, Slack, and Google Workspace for efficient operation and communication.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Good analytical skills to analyse and improve CRM data, as well as good organisation skills, and business thinking.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Additional Details</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The role requires occasional travel to meet customers and attend internal planning meetings or events.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A career development path, through training, hands-on experience, time for innovation, and many more</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A friendly and professional international team and working environment in a rapidly expanding tech and AI company</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Exposure to the newest technologies in AI and knowledge graphs space</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A workplace in an organization that is committed to sustainability and responsible business practices</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Flexible working hours and benefits that reflect our belief that a healthy work-life balance is a key driver of efficiency</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Invitation to company-sponsored social activities and additional team building activities throughout the year</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A good work-life balance with the possibility to work from home up to 3 days per week and flexible working hours</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">And of course we offer free tea, coffee, fruit and snacks</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">We would love to have you on our team!</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Graphwise welcomes applicants of all backgrounds regardless of race, ethnicity, sexual orientation, gender expression, age, disability, and other statuses. Our company culture as well as policies enforced by our active DEI Group work towards ensuring an inclusive workplace.</span></p>",
    "compensation": null,
    "departmentId": "18914",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Success & Renewal Specialist",
    "departmentLabel": "Customer Success Management",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://graphwise.bamboohr.com/careers/116",
    "employmentStatusLabel": "Full-Time"
  }
}