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Service Excellence Representative

90e1ab88 5383 4d81 A4a9 244037c6f896 9201349995514 2 · Anchorage, AK, US, Anchorage, AK · Active · $21–$30 · ADP Workforce Now Recruiting

Job facts

FieldValue
Company90e1ab88 5383 4d81 A4a9 244037c6f896 9201349995514 2
TitleService Excellence Representative
Normalized title-
Department / team-
LocationAnchorage, AK, United States
Work model-
Employment typeFull Time
Salary$21–$30
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-23 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 90e1ab88 5383 4d81 A4a9 244037c6f896 9201349995514 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Anchorage.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company90e1ab88 5383 4d81 A4a9 244037c6f896 9201349995514 2
Sourceff3a5501-35a3-4acf-85c6-7dc0d3e3db46
ATS providerADP Workforce Now Recruiting

Description

Customer Service Representative Service Excellence Representative Position Profile The Service Excellence Representative services as a primary point of contact for customers, drivers, dispatch, and terminal operations to support the efficient movement of freight through Alaska and the Lower 48. This position is responsible for coordinating shipment information, processing freight documentation, tracking cargo, resolving customer inquiries, and providing timely communication regarding transportation services and shipment status. Essential Job Responsibilities and Results: Create and update freight bookings, bills of lading, and transportation orders. Assign customer shipment order(s) to a designated Carlile terminal dispatch group. Answer customer questions regarding transportation methods or other operational requirements. Track cargo and provide tracking information to customers. Research and resolve customer issues, discrepancies, delays and service concerns in a timely manner. Inform customers of applicable policies, schedule updates and regulations related to shipment. Arrange logistics spots, transloads, deliveries and pickups. Coordinate with dispatch, drivers, terminals, and internal departments to ensure timely freight movement. Maintain accurate shipment documentation and data entry within transportation management systems (TMS). Time-sensitive problem solving. Create new accounts and update new contact information to existing accounts. Run, review, and audit various reports for customers and internal operational use. Build positive, collaborative relationships with internal employees and departments. Perform accurate and efficient data entry/keyboarding while maintaining attention to detail. Assist Documentation in getting signed bills of lading, scanning and attaching. Report on developing market conditions, service issues and competitive activities. Communicate proactively regarding shipment delays, weather impacts, or service disruptions. Ensure compliance with Company procedures, transportation regulations and customer requirements. Qualifications High School Diploma or GED required. Associate degree in Logistics, Supply Chain Management, or a related field, preferred. Minimum of 2 - 3 years of customer service, transportation, or logistics experience preferred. Experience using Transportation Management Systems (TMS), dispatch software, or related operational systems preferred. Knowledge, Skills, and Abilities Excellent customer service skills. Excellent written, verbal and listening communication skills. Good match skills. Good organizational skills. Must be a team play. Ability to multi-task and prioritize. Ability to work with little or no supervision. Must have knowledge of internet and search sites. Ability to work flexible hours. Computer literate, with ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center and E-commerce web-based applications. Judgement Independent judgement and work prioritization skills in a high pressure environment, while simultaneously managing various work assignments. Communication Skill Demonstrated ability to communicate effectively and maintain excellent communication and working relationships with employees, customers, and coworkers. Stress On The Job Ability to work under extreme pressure with a high level of accuracy. Benefits We’re committed to taking care of you and your family, today and in the future. Here’s what you can look forward to: Compensation Competitive base annual salary range: $20.50 – $30.80, depending on experience and qualifications Health & Wellness Employer subsidized medical, dental, and vision coverage for you and your family/dependents. Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage Retirement Generous 401(k) plan with a 4% company match Paid Time Off 2 weeks’ vacation annually 7 company holidays 7 days of sick leave annually Extras that Make a Difference Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

Full job record

Job ID654593219b8dce149c9337082735bdf6aa5db41d
Org ID272063da-da63-4059-9a29-b62bb744f84a
Source IDff3a5501-35a3-4acf-85c6-7dc0d3e3db46
Board IDff3a5501-35a3-4acf-85c6-7dc0d3e3db46
Provideradp_workforcenow
Provider Job Key565976
TitleService Excellence Representative
Normalized Title—
Statusactive
Activeyes
Location TextAnchorage, AK, US, Anchorage, AK
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionAK
CityAnchorage
Salary Rawsalary range: $20.50 – $30
Salary Min20.5
Salary Max30
Salary CurrencyUSD
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=90e1ab88-5383-4d81-a4a9-244037c6f896&ccId=9201349995514_2&lang=en_US&type=JS&jobId=565976&jwId=9201415255961_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=90e1ab88-5383-4d81-a4a9-244037c6f896&ccId=9201349995514_2&lang=en_US&type=JS&jobId=565976&jwId=9201415255961_1
First Seen At2026-05-31 19:04:23Z
Last Seen At2026-06-06 12:14:23Z
Last Checked At2026-06-06 12:14:23Z
Last Changed At2026-06-06 12:14:23Z
Inactive At—
Source Posted At2026-04-23 00:48:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=90e1ab88-5383-4d81-a4a9-244037c6f896|9201349995514_2/date=2026-06-06/2026-06-06T12-14-22-945Z-b656e099d402a14972d883df85587cf3be15d7e2cb5e94058086e506fd92f0a0.json
Event Fields
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}
Parsed Structured
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  "remote_policy": null,
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  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><p>Customer Service Representative<img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/carlile%20for%20job%20posts%20logo_94ce1253-7af2-400a-92f9-a96d5ca5862f.jpg\" style=\"width: 146px;\" class=\"fr-fic fr-dib\"></p><p data-pasted=\"true\"><strong>Service Excellence Representative</strong></p><p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Position Profile</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p>The Service Excellence Representative services as a primary point of contact for customers, drivers, dispatch, and terminal operations to support the efficient movement of freight through Alaska and the Lower 48. &nbsp;This position is responsible for coordinating shipment information, processing freight documentation, tracking cargo, resolving customer inquiries, and providing timely communication regarding transportation services and shipment status.</p></td></tr></tbody></table></td></tr></tbody></table><p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Essential Job Responsibilities and Results:</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Create and update freight bookings, bills of lading, and transportation orders.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Assign customer shipment order(s) to a designated Carlile terminal dispatch group.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Answer customer questions regarding transportation methods or other operational requirements.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Track cargo and provide tracking information to customers.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Research and resolve customer issues, discrepancies, delays and service concerns in a timely manner.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Inform customers of applicable policies, schedule updates and regulations related to shipment.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Arrange logistics spots, transloads, deliveries and pickups.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Coordinate with dispatch, drivers, terminals, and internal departments to ensure timely freight movement.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Maintain accurate shipment documentation and data entry within transportation management systems (TMS).</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Time-sensitive problem solving.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Create new accounts and update new contact information to existing accounts.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Run, review, and audit various reports for customers and internal operational use.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Build positive, collaborative relationships with internal employees and departments.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Perform accurate and efficient data entry/keyboarding while maintaining attention to detail.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Assist Documentation in getting signed bills of lading, scanning and attaching.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Report on developing market conditions, service issues and competitive activities.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Communicate proactively regarding shipment delays, weather impacts, or service disruptions.&nbsp;</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Ensure compliance with Company procedures, transportation regulations and customer requirements.</li></ul></td></tr></tbody></table></td></tr></tbody></table><p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Qualifications</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>High School Diploma or GED required. &nbsp;</li><li>Associate degree in Logistics, Supply Chain Management, or a related field, preferred.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Minimum of 2 - 3 years of customer service, transportation, or logistics experience preferred.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Experience using Transportation Management Systems (TMS), dispatch software, or related operational systems preferred.</li></ul><p><br></p></td></tr></tbody></table></td></tr></tbody></table><p><br></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><strong>Knowledge, Skills, and Abilities</strong></p></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Excellent customer service skills.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Excellent written, verbal and listening communication skills.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Good match skills.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Good organizational skills.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Must be a team play.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Ability to multi-task and prioritize.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Ability to work with little or no supervision.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Must have knowledge of internet and search sites.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Ability to work flexible hours.</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 100%;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Computer literate, with ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center and E-commerce web-based applications.</li></ul></td></tr></tbody></table></td></tr></tbody></table><p><strong>Judgement</strong></p><ul><li data-pasted=\"true\">Independent judgement and work prioritization skills in a high pressure environment, while simultaneously managing various work assignments.</li></ul><p><strong>Communication Skill</strong></p><ul><li data-pasted=\"true\">Demonstrated ability to communicate effectively and maintain excellent communication and working relationships with employees, customers, and coworkers.</li></ul><p><strong>Stress On The Job</strong></p><ul><li data-pasted=\"true\">Ability to work under extreme pressure with a high level of accuracy.</li></ul><p><strong>Benefits</strong></p><p>We&rsquo;re committed to taking care of you and your family, today and in the future.&nbsp;</p><p>Here&rsquo;s what you can look forward to:</p><ul type=\"disc\"><li><em>Compensation</em><ul type=\"disc\"><li>Competitive base annual salary range: $20.50 &ndash; $30.80, depending on experience and qualifications</li></ul></li><li><em>Health &amp; Wellness</em><ul type=\"disc\"><li>Employer subsidized medical, dental, and vision coverage for you and your family/dependents.</li><li>Employer‑paid life insurance, accidental death and dismemberment (AD&amp;D), and short‑term and long-term disability coverage&nbsp;</li></ul></li><li><em>Retirement</em><ul type=\"disc\"><li>Generous 401(k) plan with a 4% company 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