IT Helpdesk Specialist (Contract)

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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\">LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries!&nbsp;<a href=\"http://www.lgenergymi.com\" target=\"_blank\">www.lgenergymi.com</a></p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Summary:</strong></p><p style=\"margin-left:0in;\">IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.&nbsp;</p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Responsibilities:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person</li><li style=\"margin-left:0in;\">Maintain server health and performance to support all production system</li><li style=\"margin-left:0in;\">Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs</li><li style=\"margin-left:0in;\">Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network</li><li style=\"margin-left:0in;\">Configure and install wireless access points, L2 switches</li><li style=\"margin-left:0in;\">Ensure system security in compliance with company policy</li><li style=\"margin-left:0in;\">Utilize tools such as Active Directory, Remote Desktop, etc.</li><li style=\"margin-left:0in;\">Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware</li><li style=\"margin-left:0in;\">Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission</li><li style=\"margin-left:0in;\">Maintain cleanliness at work-site in accordance with 5S3R Standards:<ul style=\"list-style-type: circle;\"><li>Sort, Set in order, Shine, Standardize, Sustain</li><li>Right Location, Right Quantity, Right Container</li></ul></li><li style=\"margin-left:0in;\">Perform other duties as assigned</li></ul></div><p style=\"margin-left:.5in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left:0in;\">High School Diploma or GED required</li><li style=\"margin-left:0in;\">Vocational Certificate or associate&#39;s degree preferred or equivalent, relevant experience</li></ul></div><p style=\"margin-left:.5in;\"><br></p><p style=\"margin-left:0in;\"><strong>Experience:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left:0in;\">1 to 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).</li><li style=\"margin-left:0in;\">Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred&nbsp;</li></ul></div><p style=\"margin-left:.5in;\"><br></p><p style=\"margin-left:0in;\"><strong>Skills:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Ability to interpret, analyze, troubleshoot and resolve technical problems</li><li style=\"margin-left:0in;\">Excellent communication skills including verbal and written</li><li style=\"margin-left:0in;\">MS Office Suite</li></ul></div></div>\n",
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