Patient Experience Representative

{
  "content_hash": "68dae936329a2babc278b4fb338c4969788ed056fede37fc24228faf6a3df91c",
  "source_hash": "bdaf8e208a719db08b5eac24cbf75544d255b2fc354f458f46d8ccba910790fe",
  "last_changed_at": "2026-05-29T07:07:41.723Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Remote",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": 17,
  "inferred_at": "2026-06-06T19:46:03.770Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "At Getlabs, you will:",
      "content": "\n<li>Handle Zendesk tickets from patients regarding appointments, issues, and missing results.</li>\n<li>Make multiple outbound calls and send follow-up emails to resolve patient concerns.</li>\n<li>Be the first point of contact for all our patients via phone, text, email and chat</li>\n<li>Coordinate with doctors and physicians to retrieve lab orders</li>\n<li>Respond to, troubleshoot, and resolve patients issues in a timely and positive manner</li>\n<li>Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients</li>\n"
    },
    {
      "text": "What we are looking for:",
      "content": "\n<li>2+ years of customer-facing experience with medical experience</li>\n<li>Tech-savvy, efficient, and self-motivated.</li>\n<li>Able to maintain a&nbsp;<strong>minimum of 12 tickets per hour</strong>&nbsp;with&nbsp;<strong>high-quality work</strong>.</li>\n<li>Empathetic, proactive, and takes pride in helping people resolve issues.</li>\n<li>Experience processing or reading lab orders</li>\n<li>Ability to adapt in a rapid growth environment</li>\n<li>Strong problem solving skills</li>\n<li>Personable and love speaking with others via phone, text, email, and chat</li>\n<li>While our teams work remote, you must have a quiet place to work and reliable internet</li>\n"
    },
    {
      "text": "We have great benefits to make your life easier so you can focus on what you're best at:",
      "content": "\n<li>$17/hr</li>\n<li>Valuable stock option plan for full-time employees</li>\n<li>Medical, dental and vision insurance options for full-time employees</li>\n<li>Paid time off</li>\n<li>A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1742848230264,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
    "location": "Remote",
    "commitment": "Full-time",
    "department": "Operations",
    "allLocations": [
      "Remote"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}