Guest Service Agent

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  "source_hash": "c98798434d10f7d5ab24eee26cf198a1c3142a8a59020a1ea0aa5782b03773a9",
  "last_changed_at": "2026-06-12T10:37:26.588Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Hakuba, Nagano, 399-9301, Japan",
    "city": "Hakuba",
    "region": "Nagano",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T10:32:40.814Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Hakuba, Nagano, 399-9301, Japan",
      "city": "Hakuba",
      "region": "Nagano",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "115",
    "isRemote": null,
    "location": {
      "city": "Hakuba",
      "state": "Nagano"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18664",
    "locationType": "0",
    "jobOpeningName": "Guest Service Agent",
    "departmentLabel": "Winter Season",
    "employmentStatusLabel": "Part-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Hakuba",
      "state": "Nagano",
      "postalCode": "399-9301",
      "addressCountry": "Japan"
    },
    "datePosted": "2026-06-10",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:<span> </span></span><span>Hakuba</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Contract term:<span> </span></span><span>Seasonal / Full time</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Period:<span> </span></span><span>December 2026 - March 2027</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Work hours</span><span><span style=\"font-weight: bold\">: </span>Average of 40 hours per week </span></span></p>\n<p><span style=\"font-weight: bold\"><br><br>THE ROLE OVERVIEW </span></p>\n<p><span>We are seeking enthusiastic individuals to join our Guest Service team at HHG hotels and accommodations. As Guest Experience Officer, you will provide exceptional customer service by assisting guests with inquiries, bookings, and resort services. You’ll handle lift tickets, equipment rentals, dining reservations, and other amenities while ensuring seamless guest experience. The ideal candidate should possess excellent communication skills, attention to detail, and multitasking abilities in a fast-paced environment. </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">GUEST SERVICE DUTIES</span></p>\n<ol>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Customer Inquiries: </span><span>Respond to guest questions and requests promptly through phone, email, in-person, and social media channels. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span style=\"font-weight: bold\">Reservation Management:</span> </span><span>Assist guests with bookings for lift tickets, equipment rentals, spa appointments, dining, and other resort activities. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span style=\"font-weight: bold\">Check-in and Check-out:</span> </span><span>Provide efficient, friendly service ensuring accuracy in guest information, room assignments, and payments. Welcome guests and provide hotel facility information. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Concierge Services: </span><span>Offer recommendations for local attractions, dining, and transportation. Arrange tours, tickets, and transportation as requested. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Problem Resolution: </span><span>Handle guest complaints professionally and promptly, liaising with relevant departments to ensure satisfaction. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span style=\"font-weight: bold\">Guest Account Management:</span> </span><span>Maintain accurate guest profiles, update preferences and loyalty program details while ensuring information confidentiality. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span style=\"font-weight: bold\">Amenities Coordination:</span> </span><span>Facilitate requests for additional amenities and coordinate with housekeeping, maintenance, and other departments. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span style=\"font-weight: bold\">Payment Processing:</span> </span><span>Process payments accurately using cash, credit cards, and other accepted methods. Maintain proper records and reconcile transactions.</span></span></li>\n</ol>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">WHAT YOU NEED</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Legal right to live and work in Japan (typically via a </span><span>Working Holiday Visa</span><span>)</span></span></li>\n<li><span>Experience working in guest services or reception preferred</span></li>\n<li><span>Excellent communication skills, both verbal and written</span></li>\n<li><span>Exceptional problem-solving abilities to address guest concerns and provide appropriate solutions</span></li>\n<li><span>Knowledge of local attractions, activities, and services in Hakuba </span></li>\n<li><span>Attention to detail to ensure accuracy in guest reservations, billing, and other administrative tasks</span></li>\n<li><span>Proficiency in using hotel management systems and software</span></li>\n<li><span>Ability to multitask and prioritize responsibilities in a fast-paced environment.</span></li>\n<li><span>Flexibility to work varying shifts, including weekends and holidays</span></li>\n<li><span>Cultural sensitivity and respect for diverse guest backgrounds and preferences</span></li>\n<li><span>English fluency; Japanese a bonus </span></li>\n<li><span>Positive attitude and the ability to work effectively as part of a team to ensure a seamless guest experience</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Ability to commit until March 31, 2027</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">WHAT WE WOULD LIKE YOU TO BE LIKE</span></p>\n<ul>\n<li><span>You are reliable, respectful, and professional in attitude and appearance </span></li>\n<li><span>You enjoy working in a team and adapt easily to new environments </span></li>\n<li><span>You are solution-focused and calm under pressure </span></li>\n<li><span>You love nature, snow, and creating great guest experiences </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">WHAT WE CAN DO FOR YOU</span></p>\n<ul>\n<li><span>Competitive hourly rate</span></li>\n<li><span>Subsidized Accommodation</span></li>\n<li><span>Discounts at all HHG restaurants and bars </span></li>\n<li><span>A variety of shift patterns to allow for plenty of time on the mountain</span></li>\n<li><span>The opportunity to live and work and play in one of the world's snowiest ski resorts </span></li>\n<li><span>Potential for longer-term or returning opportunities</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">GUEST EXPERIENCE OFFICER SHIFTS</span></p>\n<p><span>Staff are required to work approximately 40 hours per week. Guest Service Stations operate between the hours of 7am - 10pm daily, which necessitates organizing shifts within these hours. Shift options include morning and afternoon/evening shifts. </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">ACCOMMODATION</span></p>\n<p><span>HHG provides staff accommodation in central Hakuba (mainly in Happo Village, Wadano, and Kamishiro). Options include shared, dormitory, or private rooms depending on your role. </span></p>",
    "compensation": null,
    "departmentId": "18664",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Guest Service Agent",
    "departmentLabel": "Winter Season",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://hakubahotelgroup.bamboohr.com/careers/115",
    "employmentStatusLabel": "Part-Time"
  }
}