Driver Supervisor

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    "description": "<h1 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>DFW Driver Supervisor</strong></span></span></h1>\n\n<h2 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Position Summary</strong></span></span></h2>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">The Driver Supervisor is responsible for supporting driver accountability, operational consistency, communication, training, and day-to-day driver engagement within the DFW market. This role serves as a direct bridge between Drivers and Operations by reinforcing company expectations, supporting retraining efforts, identifying operational gaps, and helping ensure drivers have the tools, communication, and support needed to operate successfully in a fast-paced environment.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">This is a highly visible field leadership role focused on coaching, accountability, operational support, and real-time follow-through. The Driver Supervisor will help strengthen driver culture, improve operational consistency, reinforce company standards, and support the continued growth and stability of the DFW operation.</span></span></p>\n\n<h2 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Primary Responsibilities</strong></span></span></h2>\n\n<h3 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Training &amp; Retraining</strong></span></span></h3>\n\n<ul>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Assist with onboarding and field training for new drivers</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Conduct ongoing retraining and reinforcement around operational expectations, communication standards, service urgency, scanning/compliance procedures, freight handling, customer service, and escalation protocols</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Identify drivers needing additional coaching or retraining support</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Reinforce operational consistency and professionalism throughout the fleet</span></span></li>\n</ul>\n\n<h3 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Driver Coaching &amp; Accountability</strong></span></span></h3>\n\n<ul>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Meet with drivers one-on-one regarding operational performance, expectations, coaching, and accountability</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Reinforce company expectations and operational standards consistently and in real time</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Monitor driver performance trends and identify repeat operational concerns early</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Address and escalate operational, attendance, communication, and performance concerns quickly and consistently</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Help create stronger driver buy-in, engagement, accountability, and operational awareness</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Support corrective coaching conversations and follow-up action plans</span></span></li>\n</ul>\n\n<h3 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Ride-Alongs, Audits &amp; Driver Oversight</strong></span></span></h3>\n\n<ul>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Conduct ride-alongs to observe operational performance, communication, professionalism, safety, customer interaction, and adherence to company procedures</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Perform driver audits, spot checks, and vehicle inspections</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Observe and document operational trends, concerns, and opportunities for improvement</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Ensure company vehicle, equipment, and appearance standards are being maintained</span></span></li>\n</ul>\n\n<h3 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Driver Scorecards &amp; Operational Follow-Through</strong></span></span></h3>\n\n<ul>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Create, maintain, and review driver scorecards</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Track operational patterns related to attendance, communication responsiveness, protocol compliance, service issues, freight handling, vehicle care, and overall reliability</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Document both strengths and opportunities for improvement</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Create action items, follow-up expectations, and timelines to ensure issues are addressed before becoming repeated operational patterns</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Assist leadership with identifying larger operational trends and accountability gaps</span></span></li>\n</ul>\n\n<h3 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Operations &amp; Driver Communication</strong></span></span></h3>\n\n<ul>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Act as a consistent Operations-Driver liaison within the DFW market</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Help improve real-time communication and follow-through between Drivers and Operations</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Support coaching, escalation, and operational decision-making closer to the actual issue instead of after the fact</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Help drivers feel connected, supported, and informed while still reinforcing accountability and operational standards</span></span></li>\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Work closely with Operations, Recruiting, Dispatch, and Leadership to support operational stability and growth</span></span></li>\n</ul>\n\n<h2 style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\"><strong>Position Goal</strong></span></span></h2>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Help create stronger operational consistency, accountability, communication, driver engagement, and field-level support within the DFW operation while reinforcing Quicksilver standards and supporting long-term operational growth.</span></span></p>\n\n<p>&nbsp;</p>\n",
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