Operational Excellence & Consulting Sr Analyst

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    "ExternalDescriptionStr": "<p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\">The Operational Excellence Team partners across Citizens Bank to transform end-to-end processes and improve operating models. As a Senior Process Engineering Analyst, you will work with cross‑functional teams to drive customer‑centric process improvements using data, Lean methodologies, and change management practices. Your work will deliver measurable business value while strengthening a culture of continuous improvement.</span></p><p>&nbsp;</p><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\"><strong>Key Responsibilities</strong></span></span></p><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Process Improvement &amp; Reengineering</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Lead or support end‑to‑end process improvement initiatives using Lean, Six Sigma, Process Reengineering, and related methodologies.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Analyze current‑state processes, identify root causes, and design practical, data‑driven solutions.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Address people, process, technology, and policy impacts to ensure sustainable outcomes.</span></li></ul><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Program &amp; Engagement Management</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Scope, plan, and execute intermediate‑complexity engagements that deliver measurable business results.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Partner with business lines to ensure solutions are implemented, adopted, and sustained.</span></li></ul><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Stakeholder &amp; Change Leadership</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Build trusted relationships with stakeholders through strong communication, influence, and emotional intelligence.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Proactively manage resistance, resolve conflict, and support change adoption.</span></li></ul><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Analytics &amp; Measurement</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Use quantitative and qualitative data to generate insights and track performance.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Define, standardize, and visualize success metrics to validate improvement initiatives.</span></li></ul><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Facilitation &amp; Enablement</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Design and lead process mapping, problem‑solving, and improvement workshops.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Develop documentation and training materials to support long‑term sustainability.</span></li></ul><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Capability Building</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Stay current on operational excellence trends and best practices.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Mentor analysts and co‑ops, contributing to a high‑performing Operational Excellence team.</span></li></ul><p>&nbsp;</p><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\"><strong>Core Competencies</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Leadership &amp; Influence:&nbsp;</strong>Self‑starter who challenges the status quo and motivates others.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Problem Solving: &nbsp;</strong>Comfortable with ambiguity; translates complex problems into actionable solutions.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Communication:&nbsp;</strong>Clear, confident communicator with business leaders and teams.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Change Management:&nbsp;</strong>Skilled at influencing, managing conflict, and driving adoption.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Analytical Thinking:&nbsp;</strong>Strong critical thinking and synthesis of data and insights.</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Data &amp; Tools:&nbsp;</strong>Proficient in Excel, SQL, Tableau, Minitab, and process mapping tools (e.g., Visio, Lucid).</span></li></ul><p>&nbsp;</p><p><span style=\"color:#231F20;font-family:&quot;Aptos&quot;,sans-serif;\"><span style=\"font-size:12.0pt;line-height:107%;\"><strong>Preferred Qualifications</strong></span></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Education:&nbsp;</strong>BS/BA required (science or engineering preferred).</span></li><li style=\"color:#231F20;tab-stops:list .5in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\"><strong>Experience:&nbsp;</strong></span><ul style=\"list-style-type:circle;\"><li style=\"color:#231F20;tab-stops:list 1.0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">5+ years in operational improvement, consulting, financial services, or banking.</span></li><li style=\"color:#231F20;tab-stops:list 1.0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Hands‑on experience with Lean, Six Sigma, process improvement, and change management.</span></li><li style=\"color:#231F20;tab-stops:list 1.0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Proven ability to link strategy to execution and learn through experimentation.</span></li><li style=\"color:#231F20;tab-stops:list 1.0in;\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif;\">Experience with Microsoft Office, SQL, Tableau, Minitab, and process mapping tools.</span></li></ul></li></ul><p>&nbsp;</p><p><strong>Hours &amp; Work Schedule</strong></p><ul><li>Hours per Week: 40</li><li>Work Schedule: Monday - Friday</li></ul><p>&nbsp;</p><p><span style=\"font-family:&quot;Aptos Display&quot;,sans-serif;\"><strong>Pay Transparency&nbsp;</strong></span></p><p><span style=\"font-family:&quot;Aptos Display&quot;,sans-serif;\">The salary range for this position is $100,000- $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</span></p><p><span style=\"font-family:&quot;Aptos Display&quot;,sans-serif;\">We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit </span><a href=\"https://jobs.citizensbank.com/benefits\"><span style=\"color:blue;font-family:&quot;Aptos Display&quot;,sans-serif;\">https://jobs.citizensbank.com/benefits</span></a><span style=\"font-family:&quot;Aptos Display&quot;,sans-serif;\"> .</span></p><p><span style=\"font-family:&quot;Aptos Display&quot;,sans-serif;\">&nbsp;</span><span data-teams=\"true\">#LI-Citizens2</span></p>",
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