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Patient Onboarding Specialist
Andhealth · Columbus, OH · Deleted · JazzHR / ApplyToJob
Job facts
| Field | Value |
|---|---|
| Company | Andhealth |
| Title | Patient Onboarding Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Columbus, OH, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | JazzHR / ApplyToJob |
| Posted / first seen | 2026-04-13 / 2026-05-30 |
| Changed / last seen | 2026-06-11 / 2026-06-09 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Andhealth. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through JazzHR / ApplyToJob. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Columbus. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Andhealth |
| Source | fc0466c6-3f45-4f2d-9e02-53d749c8cb4b |
| ATS provider | JazzHR / ApplyToJob |
Description
Patient Onboarding Specialist
Central Scheduling
Full Time
Columbus, OH
AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.
We are looking for a Patient Onboarding Specialist who will play an important role at AndHealth - serving on our new Central Scheduling team, the “Front Door” to our company. At AndHealth, every patient’s journey is different, and that’s exactly where you come in. You’ll be the first point of contact guiding patients through complex medical needs with empathy, precision, and judgement. This is not a back-office scheduling role; it’s a frontline opportunity to solve problems in real time, anticipate obstacles before they arise, and make sure each patient feels fully supported. If you thrive on connecting the dots, navigating ambiguity, and making healthcare smoother and more human, this is the role where you’ll do your most meaningful work.
What you'll do in the role:
Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment. Own the referral process end-to-end. Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision. Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders – diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action. Set every patient up for success at their first visit by proactively handling complex pre-visit steps: insurance verification and consents, records retrieval, questionnaires, and uncovering hidden barriers such as transportation or other social drivers that will help inform the patients care team. Deliver a “Wow” experience in every interaction by combining empathy, resourcefulness, and tech savvy to make patients feel supported and partners feel confident in our approach. Take ownership of timely communication. Return calls quickly, document outcomes accurately, and keep patients and care team informed at every step. Shape how the team works! Collaborate with other team members to refine playbooks, design workflows, and provide feedback that improves our systems and tools as we scale this department. Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation. Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality, while continuously finding smarter ways to achieve them.
Education & Licensure Requirements: Bachelor’s degree preferred but not required.
Other Skills or Qualifications: Background in healthcare. Strong communication skills. Excellent relationship building skills. Here's what we'd like to offer you: Equal investment and support for our people and patients. A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly. The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together. A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer. We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally. Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more. Supervisory Responsibilities: None Work Environment:
The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear.
We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Full job record
| Job ID | 650537e1ab316e3463d58def8baadc40a5fc027a |
| Org ID | bf1e15f3-00c9-4198-97ab-c7376715469f |
| Source ID | fc0466c6-3f45-4f2d-9e02-53d749c8cb4b |
| Board ID | fc0466c6-3f45-4f2d-9e02-53d749c8cb4b |
| Provider | jazzhr |
| Provider Job Key | AHuxce3ddi |
| Title | Patient Onboarding Specialist |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Columbus, OH |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | Columbus |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://andhealth.applytojob.com/apply/AHuxce3ddi/Patient-Onboarding-Specialist |
| Apply URL | https://andhealth.applytojob.com/apply/AHuxce3ddi/Patient-Onboarding-Specialist |
| First Seen At | 2026-05-30 06:11:45Z |
| Last Seen At | 2026-06-09 12:13:20Z |
| Last Checked At | 2026-06-11 12:06:24Z |
| Last Changed At | 2026-06-11 12:06:24Z |
| Inactive At | 2026-06-11 12:06:24Z |
| Source Posted At | 2026-04-13 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=andhealth/date=2026-06-09/2026-06-09T12-13-19-022Z-0601464b6e27379ca8aeca547b7bbd7f6e8236ced32856b7ab6ef83dacea0530.json |
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"description_html": "<p style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Patient Onboarding Specialist</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Central Scheduling</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#a6a6a6;\">Full Time</span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#a6a6a6;\">Columbus, OH</span></span></span></span></span></p><p><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:CircularXX, sans-serif;\"><span style=\"color:#4d4d4d;\">AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">We are looking for a Patient Onboarding Specialist who will play an important role at AndHealth - serving on our new Central Scheduling team, the “Front Door” to our company. At AndHealth, every patient’s journey is different, and that’s exactly where you come in. You’ll be the first point of contact guiding patients through complex medical needs with empathy, precision, and judgement. This is not a back-office scheduling role; it’s a frontline opportunity to solve problems in real time, anticipate obstacles before they arise, and make sure each patient feels fully supported. If you thrive on connecting the dots, navigating ambiguity, and making healthcare smoother and more human, this is the role where you’ll do your most meaningful work. </span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">What you'll do in the role:</span></span></b></span></span></p><ul><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Own the referral process end-to-end. Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders – diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Set every patient up for success at their first visit by proactively handling complex pre-visit steps: insurance verification and consents, records retrieval, questionnaires, and uncovering hidden barriers such as transportation or other social drivers that will help inform the patients care team. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Deliver a “Wow” experience in every interaction by combining empathy, resourcefulness, and tech savvy to make patients feel supported and partners feel confident in our approach. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Take ownership of timely communication. Return calls quickly, document outcomes accurately, and keep patients and care team informed at every step. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Shape how the team works! Collaborate with other team members to refine playbooks, design workflows, and provide feedback that improves our systems and tools as we scale this department. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality, while continuously finding smarter ways to achieve them. </span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Education & Licensure Requirements:</span></span></b></span></span><ul><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Bachelor’s degree preferred but not required.</span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Other Skills or Qualifications:</span></span></b></span></span><ul><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Background in healthcare.</span></span></span></span></li><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Strong communication skills.</span></span></span></span></li><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Excellent relationship building skills.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Here's what we'd like to offer you:</span></span></b></span></span><ul style=\"margin-bottom:19px;\"><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Equal investment and support for our people and patients.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</span></span></span></span></li><li style=\"border:none;margin-bottom:19px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Supervisory Responsibilities:</span></span></b></span></span></span><ul style=\"margin-bottom:16px;\"><li style=\"margin-bottom:16px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#4d4d4d;\">None</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Work Environment:</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </span></span></span></span></span><ul style=\"margin-bottom:16px;\"><li style=\"margin-bottom:16px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">The noise level in the work environment is usually quiet.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Physical Demands:</span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions. </span></span></span></span></span><br> <ul><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear. </span></span></span></span></span></li></ul><p><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.</span></span></span></span></span><br> </p>",
"description_text": "Patient Onboarding Specialist\n Central Scheduling\n Full Time\n Columbus, OH\n AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.\n We are looking for a Patient Onboarding Specialist who will play an important role at AndHealth - serving on our new Central Scheduling team, the “Front Door” to our company. At AndHealth, every patient’s journey is different, and that’s exactly where you come in. You’ll be the first point of contact guiding patients through complex medical needs with empathy, precision, and judgement. This is not a back-office scheduling role; it’s a frontline opportunity to solve problems in real time, anticipate obstacles before they arise, and make sure each patient feels fully supported. If you thrive on connecting the dots, navigating ambiguity, and making healthcare smoother and more human, this is the role where you’ll do your most meaningful work.\n What you'll do in the role:\n Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment.\n Own the referral process end-to-end. Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision.\n Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders – diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action.\n Set every patient up for success at their first visit by proactively handling complex pre-visit steps: insurance verification and consents, records retrieval, questionnaires, and uncovering hidden barriers such as transportation or other social drivers that will help inform the patients care team.\n Deliver a “Wow” experience in every interaction by combining empathy, resourcefulness, and tech savvy to make patients feel supported and partners feel confident in our approach.\n Take ownership of timely communication. Return calls quickly, document outcomes accurately, and keep patients and care team informed at every step.\n Shape how the team works! Collaborate with other team members to refine playbooks, design workflows, and provide feedback that improves our systems and tools as we scale this department.\n Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation.\n Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality, while continuously finding smarter ways to achieve them.\n Education & Licensure Requirements: Bachelor’s degree preferred but not required.\n Other Skills or Qualifications: Background in healthcare.\n Strong communication skills.\n Excellent relationship building skills.\n Here's what we'd like to offer you: Equal investment and support for our people and patients.\n A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.\n The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.\n A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.\n We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.\n Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.\n Supervisory Responsibilities: None\n Work Environment:\n The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.\n Physical Demands:\n The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.\n While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear.\n We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.",
"jsonld_jobposting": {
"url": "https://andhealth.applytojob.com/apply/AHuxce3ddi/Patient-Onboarding-Specialist",
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"description": "<p style=\"text-align:center;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Patient Onboarding Specialist</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Central Scheduling</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#a6a6a6;\">Full Time</span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#a6a6a6;\">Columbus, OH</span></span></span></span></span></p><p><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:CircularXX, sans-serif;\"><span style=\"color:#4d4d4d;\">AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">We are looking for a Patient Onboarding Specialist who will play an important role at AndHealth - serving on our new Central Scheduling team, the “Front Door” to our company. At AndHealth, every patient’s journey is different, and that’s exactly where you come in. You’ll be the first point of contact guiding patients through complex medical needs with empathy, precision, and judgement. This is not a back-office scheduling role; it’s a frontline opportunity to solve problems in real time, anticipate obstacles before they arise, and make sure each patient feels fully supported. If you thrive on connecting the dots, navigating ambiguity, and making healthcare smoother and more human, this is the role where you’ll do your most meaningful work. </span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">What you'll do in the role:</span></span></b></span></span></p><ul><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Own the referral process end-to-end. Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders – diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Set every patient up for success at their first visit by proactively handling complex pre-visit steps: insurance verification and consents, records retrieval, questionnaires, and uncovering hidden barriers such as transportation or other social drivers that will help inform the patients care team. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Deliver a “Wow” experience in every interaction by combining empathy, resourcefulness, and tech savvy to make patients feel supported and partners feel confident in our approach. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Take ownership of timely communication. Return calls quickly, document outcomes accurately, and keep patients and care team informed at every step. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Shape how the team works! Collaborate with other team members to refine playbooks, design workflows, and provide feedback that improves our systems and tools as we scale this department. </span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation.</span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality, while continuously finding smarter ways to achieve them. </span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Education & Licensure Requirements:</span></span></b></span></span><ul><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Bachelor’s degree preferred but not required.</span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Other Skills or Qualifications:</span></span></b></span></span><ul><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Background in healthcare.</span></span></span></span></li><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Strong communication skills.</span></span></span></span></li><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Excellent relationship building skills.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Here's what we'd like to offer you:</span></span></b></span></span><ul style=\"margin-bottom:19px;\"><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Equal investment and support for our people and patients.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.</span></span></span></span></li><li style=\"border:none;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.</span></span></span></span></li><li style=\"border:none;margin-bottom:19px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Supervisory Responsibilities:</span></span></b></span></span></span><ul style=\"margin-bottom:16px;\"><li style=\"margin-bottom:16px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#4d4d4d;\">None</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Work Environment:</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </span></span></span></span></span><ul style=\"margin-bottom:16px;\"><li style=\"margin-bottom:16px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">The noise level in the work environment is usually quiet.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#ff4c01;\">Physical Demands:</span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions. </span></span></span></span></span><br> <ul><li style=\"border:none;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear. </span></span></span></span></span></li></ul><p><br><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.</span></span></span></span></span><br> </p>",
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