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Home › Companies › 0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001 › Lead CSR

Lead CSR

0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001 · MS - Yazoo City, Yazoo City, MS, US, Yazoo City, MS · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001
TitleLead CSR
Normalized title-
Department / team-
LocationMS - Yazoo City, MS, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-06-03 / 2026-06-01

Related slices

PageWhat it containsOpen
Company jobsActive postings from 0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in MS - Yazoo City.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0cf0c17f 7f87 4685 A684 536f9fc2b5b2 19000101 000001
Sourcea3c6af95-5b98-4438-9e52-0febd576d5a5
ATS providerADP Workforce Now Recruiting

Description

Summary of Position The Customer Service Representative, Lead (CSR Lead) represents the Statewide CSC and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. The CSR Lead answers calls, obtains and gives information regarding State programs, and provides quality customer service to all callers. This position handles difficult or complex calls referred by CSRs. This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience. The CSR Lead reports to the Supervisor. Essential Job Requirements Responds to incoming calls from customers, staff, and other individuals Handles escalated calls from CSRs Provides friendly and helpful information to callers and other stakeholders Navigates quickly through multiple computer screens to provide correct information to customers within the acceptable service timeframe Documents customer contact in the automated system in an accurate and timely manner Ensures the confidentiality of all information contained in the State’s computer systems Practices active listening skills to determine the nature of customer inquiries Provides current information to the public Regular and timely attendance Other duties as assigned Required Education High School Diploma or equivalent is required Required Experience At least one year of customer service experience is required Professional experience with office equipment, computers, Microsoft programs, email, and the Internet Experience working on multiple programs such as web-based application functions, out-bound activity, data entry, and/or assigned special projects simultaneously

Full job record

Job ID6503ee62c83fa6d63be1806f3b08e0283bc402cf
Org ID5d8f707e-1138-4319-9b55-b4fba650b6cd
Source IDa3c6af95-5b98-4438-9e52-0febd576d5a5
Board IDa3c6af95-5b98-4438-9e52-0febd576d5a5
Provideradp_workforcenow
Provider Job Key589766
TitleLead CSR
Normalized Title—
Statusdeleted
Activeno
Location TextMS - Yazoo City, Yazoo City, MS, US, Yazoo City, MS
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMS
CityMS - Yazoo City
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0cf0c17f-7f87-4685-a684-536f9fc2b5b2&ccId=19000101_000001&lang=en_US&type=JS&jobId=589766&jwId=9201144101013_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0cf0c17f-7f87-4685-a684-536f9fc2b5b2&ccId=19000101_000001&lang=en_US&type=JS&jobId=589766&jwId=9201144101013_1
First Seen At2026-05-31 18:46:29Z
Last Seen At2026-06-01 08:48:27Z
Last Checked At2026-06-03 08:51:51Z
Last Changed At2026-06-03 08:51:51Z
Inactive At2026-06-03 08:51:51Z
Source Posted At2026-05-05 15:34:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0cf0c17f-7f87-4685-a684-536f9fc2b5b2|19000101_000001/date=2026-06-01/2026-06-01T08-47-56-314Z-a9f73ca7cad6b6c61686fe756f70a45a6ca66c382afa6557da79eb505554a415.json
Event Fields
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  "last_changed_at": "2026-06-03T08:51:51.778Z",
  "active_status": "deleted"
}
Parsed Structured
{
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    "city": "MS - Yazoo City",
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    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-01T08:48:27.512Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "MS - Yazoo City, Yazoo City, MS, US, Yazoo City, MS",
      "city": "MS - Yazoo City",
      "region": "MS",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
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    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "sponsoredVisaTypeCodes": []
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