Security and AV Service Technician

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    "location": {
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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Overview</span></span><span style=\"font-size: 16px\">:<br>RBO Technology, LLC is a premier security integrator company that specializes in the design, installation, and servicing of cutting-edge security systems. Our mission is to provide innovative and reliable security solutions that help protect people, property, and assets. We are looking for a talented and customer-focused Security and AV Service Technician to join our growing team.</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Job Summary:</span></span></p>\n<p><span style=\"font-size: 16px\">The <span style=\"font-size: 12pt\">Security and AV Service Technician</span> is responsible for servicing, troubleshooting, and maintaining security systems for our customers. This includes responding to service calls, diagnosing system issues, performing repairs, performing preventative maintenance, and ensuring optimal system performance. The technician will work with various security systems, including access control, CCTV, intrusion detection, AV and alarm systems.</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Key Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Service &amp; Troubleshooting</span></span><span style=\"font-size: 16px\">: Respond to service calls to troubleshoot, diagnose, and repair issues with security systems (CCTV, access control, alarms, etc.).</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">System Maintenance</span></span><span style=\"font-size: 16px\">: Perform routine maintenance and testing of security systems to ensure optimal operation.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Customer Interaction</span></span><span style=\"font-size: 16px\">: Provide exceptional customer service by clearly communicating issues, solutions, and system performance to clients.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">System Upgrades</span></span><span style=\"font-size: 16px\">: Recommend and implement system upgrades or improvements when needed to enhance security system performance.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Documentation</span></span><span style=\"font-size: 16px\">: Accurately document service calls, repairs, and system tests, ensuring that all work is recorded in service reports and company databases.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Compliance</span></span><span style=\"font-size: 16px\">: Ensure that all work complies with company policies, industry standards, and local regulations.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Technical Support</span></span><span style=\"font-size: 16px\">: Provide technical support and guidance to customers and junior technicians as needed.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Emergency Response</span></span><span style=\"font-size: 16px\">: Be available for on-call support for emergency service calls and system failures as required.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Required Qualifications:</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Experience</span></span><span style=\"font-size: 16px\">: 2+ years of experience in security system service, including troubleshooting and maintenance of access control, CCTV, and alarm systems.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Technical Skills</span></span><span style=\"font-size: 16px\">: Strong understanding of security system hardware and software, including knowledge of Genetec, AXIS Communications, Alarm.com, Liftmaster, PDK, DMP, Savant, or similar platforms.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Problem-Solving</span></span><span style=\"font-size: 16px\">: Excellent troubleshooting skills with the ability to quickly diagnose and repair system issues.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Communication</span></span><span style=\"font-size: 16px\">: Strong verbal and written communication skills to interact with customers and document service work effectively.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Certifications</span></span><span style=\"font-size: 16px\">: Private Security License a plus</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Driving License</span></span><span style=\"font-size: 16px\">: Valid driver's license with a clean driving record.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Physical Requirements</span></span><span style=\"font-size: 16px\">: Ability to lift up to 50 lbs., climb ladders, and work in confined spaces.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Preferred Qualifications:</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Experience working with IP-based security systems and networks.</span></li>\n<li><span style=\"font-size: 16px\">Knowledge of current security technologies and trends.</span></li>\n<li><span style=\"font-size: 16px\">Previous experience working in a field service role or as a technician for a security company.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Benefits:</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Competitive salary and benefits package.</span></li>\n<li><span style=\"font-size: 16px\">Opportunities for professional development and certification reimbursement.</span></li>\n<li><span style=\"font-size: 16px\">Health, dental, and vision insurance.</span></li>\n<li><span style=\"font-size: 16px\">Paid time off and holidays.</span></li>\n<li><span style=\"font-size: 16px\">401k</span></li>\n</ul>\n<p><span style=\"font-size: 15px\">  ***Please note that the above job description is a general overview, and the specific responsibilities and requirements may vary depending on the company and project requirements.</span></p>\n<p><span style=\"font-size: 16px\">Preferred knowledge in the following:</span></p>\n<p><span style=\"font-size: 16px\">    *</span>Axis Communications</p>\n<p>    *Alarm.com</p>\n<p>    *Genetec </p>\n<p>    *Liftmaster</p>\n<p>    *Access Control</p>\n<p>    *PDK</p>\n<p>    *DMP</p>\n<p>    *Crestron</p>\n<p>Just to name a few.</p>",
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