Enterprise Account Manager

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    "id": "67",
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      "city": "Grand Rapids",
      "state": "Michigan"
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    "departmentLabel": "Sales",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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      "state": "Michigan",
      "postalCode": "49508",
      "addressCountry": "United States"
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    "datePosted": "2026-04-23",
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    "description": "<p>The <span style=\"font-weight: bold\">Enterprise Account Manager</span> is responsible for owning the end-to-end customer experience and day-to-day relationship for Ally's enterprise partnerships. This role serves as the primary customer-facing point of contact, ensuring consistent communication, reliable execution, and continuous relationship growth. Over time, the Enterprise Account Manager will build profitable account teams to support the long-term growth goals and objectives for each account, taking early ownership of high-volume opportunities and working closely with the Enterprise Team to develop and implement a strategy for future account support.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">What Does Success Look Like?</span></span></p>\n<p><span style=\"font-weight: bold\">Account Level: </span>Success on an account is defined by achieving sustainable profitability on a significant share of wallet, supported by a well-trained, humble, disciplined, and cost-effective support team. Achieving this outcome requires serving as both Account Manager and Account Assistant, supporting the development and launch of Enterprise accounts, creating SOPs, and managing delegation and resource-building as account relationships expand.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Macro: </span>Macro success in this role is building and overseeing a portfolio of successful Enterprise accounts. It also includes building rock-solid trust with peers and leaders, and active participation and ownership in building out 'The Ally Way' as it pertains to Account and related people development.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Account Vertical Focus</span></span></p>\n<p>Converted accounts within the Ally Sales Team, with a current pipeline focused on high-volume Enterprise shippers.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Primary Responsibilities</span></span><span style=\"text-decoration: underline\"><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Customer Ownership &amp; Relationship Management</span></p>\n<ul>\n<li>Serve as the primary point of contact for assigned enterprise accounts, owning the overall customer relationship and daily engagement</li>\n<li>Build and maintain strong, professional relationships with key decision makers and stakeholders across multiple customer functions</li>\n<li>Proactively communicate shipment updates, service changes, and operational impacts</li>\n<li>Anticipate customer needs and adjust priorities to align with expectations</li>\n<li>Represent Ally as a reliable, solutions-oriented partner focused on consistency and execution</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Strategic Account Development</span></p>\n<ul>\n<li>Develop, propose, and implement strategic plans to manage and grow accounts</li>\n<li>Champion and develop new or pivoted accounts brought on by the Ally Sales Team</li>\n<li>Steer RFP strategy, maintain service quality, and preserve relationship continuity on supported accounts</li>\n<li>Collaborate with the Enterprise Team on account development plans, including travel, SOP creation, relationship building, and new target prospects</li>\n<li>Review new and upcoming accounts and own transitions to future account collaborators</li>\n<li>Prioritize account efficiency through incorporating technology</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Customer Communication &amp; Advocacy</span></p>\n<ul>\n<li>Provide proactive and reactive updates regarding load status, delays, and service exceptions</li>\n<li>Manage escalated situations with urgency, professionalism, and a solutions-first mindset</li>\n<li>Act as the customer's internal advocate by coordinating with operations, coverage, and support teams</li>\n<li>Ensure all customer communication is clear, accurate, and well written</li>\n<li>Lead direction in escalated situations with customers and aid in providing solutions</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Internal Coordination &amp; Execution</span></p>\n<ul>\n<li>Partner closely with operations to ensure loads are scheduled, built, and executed on time</li>\n<li>Align Account Associates and Coordinators on account-specific requirements and expectations</li>\n<li>Assist with coverage of time-sensitive or high-priority loads when needed</li>\n<li>Ensure timely load closure, documentation, and follow-up</li>\n<li>Communicate potential issues and concerns with the operations team</li>\n<li>Set weekly check-ins with Enterprise Team and Account Support</li>\n<li>Develop and create customer SOPs for future transitions</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Team Leadership &amp; Development</span></p>\n<ul>\n<li>Lead the coaching and development of account support team members</li>\n<li>Build profitable account teams to support long-term growth of each account</li>\n<li>Effectively communicate team needs to leadership</li>\n<li>Support teammates and operations during critical situations</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Service Excellence &amp; Continuous Improvement</span></p>\n<ul>\n<li>Monitor service performance and identify trends impacting accounts</li>\n<li>Provide feedback to internal teams to improve execution and reduce recurring issues</li>\n<li>Participate in reviews and initiatives focused on service improvement and account stability</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Team &amp; Culture</span></p>\n<ul>\n<li>Demonstrate ownership and accountability for assigned enterprise accounts</li>\n<li>Maintain flexibility and composure during escalations or peak-volume periods</li>\n<li>Build rock-solid trust with peers and leaders across the organization</li>\n<li>Contribute to 'The Ally Way' as it pertains to account and people development</li>\n<li>Respond to customer communications after hours or on weekends as required</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Additional Key Notes</span></span></p>\n<ul>\n<li>Final approval for eligible accounts will be made by Sales Leadership</li>\n<li>Account support plans to be approved by Sales Leadership</li>\n<li>Sole focus will be on Enterprise accounts</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">BENEFITS &amp; PERKS:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Health / Dental / Vision Insurance Plans</span></li>\n<li><span style=\"font-size: 12pt\">401K Plan with Employer Match</span></li>\n<li><span style=\"font-size: 12pt\">Life Insurance Plan (100% employer paid)</span></li>\n<li><span style=\"font-size: 12pt\">PTO Plan (3 weeks PTO for new employees, grows with tenure)</span></li>\n<li><span style=\"font-size: 12pt\">6 paid holidays</span></li>\n<li><span style=\"font-size: 12pt\">Paid Parental Leave</span></li>\n<li><span style=\"font-size: 12pt\">Free professional coaching through Boon Health</span></li>\n<li><span style=\"font-size: 12pt\">Baby-feeding support and on-site Lounge through Pumpspotting</span></li>\n<li><span style=\"font-size: 12pt\">Comprehensive training program</span></li>\n<li><span style=\"font-size: 12pt\">Commitment to defend employees who have signed predatory non-competes (<a href=\"https://allylogistics.com/company/impact\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more here</a>)</span></li>\n<li><span style=\"font-size: 12pt\">Ongoing, in-house professional development</span></li>\n<li><span style=\"font-size: 12pt\">In-office gym complete with strength and cardio equipment as well as Peloton bikes</span></li>\n<li><span style=\"font-size: 12pt\">On-site snack machine</span></li>\n<li><span style=\"font-size: 12pt\">On-site golf simulator</span></li>\n</ul>\n<p><br></p>\n<ul></ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">QUALIFICATIONS:</span></p>\n<p><span style=\"font-size: 12pt\">A successful candidate must possess the following traits/skills:</span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">5+ years of 3PL industry experience</span></li>\n<li><span style=\"font-size: 12pt\">Strong multi-tasker with the ability to problem solve</span></li>\n<li><span style=\"font-size: 12pt\">Strong written and verbal communication skills, with the ability to thrive in a fast-paced, high-energy environment</span></li>\n<li><span style=\"font-size: 12pt\">Detailed oriented</span></li>\n<li><span style=\"font-size: 12pt\">Alignment with Ally’s #HUSTLE values</span></li>\n<li><span style=\"font-size: 12pt\">Coachable</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">ADDITIONAL INFO:</span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">This is an<span style=\"font-weight: bold\"> IN OFFICE </span>position.</span></li>\n<li><span style=\"font-size: 12pt\">A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!</span></li>\n<li><span style=\"font-size: 12pt\">Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">ACCOLADES &amp; INDUSTRY AFFILIATIONS:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">One of the Inc. 5000 fastest-growing companies four years running</span></li>\n<li><span style=\"font-size: 12pt\">One of West Michigan’s Best and Brightest Employers</span></li>\n<li><span style=\"font-size: 12pt\">Member of Women in Transportation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">EQUAL OPPORTUNITY STATEMENT:</span></p>\n<p><span style=\"font-size: 12pt\">Ally Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, marital status, disability, or any other protected status under applicable law.</span></p>",
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