Workplace Services Specialist

Job Summary We are seeking a detail-oriented and service-focused Workplace Services Specialist to support facilities operations and ServiceNow request management for the Workplace Services team in our St. Louis office. This role helps maintain a safe, functional, and well-supported workplace by managing facility-related requests, coordinating with vendors and internal partners, supporting office readiness, and documenting processes that improve service delivery. The ideal candidate is highly organized, proactive, and comfortable balancing day-to-day operational support with process improvement and administrative coordination. Key Responsibilities Monitor, triage, and manage incoming service desk requests through ServiceNow Provide first-level support for workplace services requests, including office maintenance, employee support needs, space-related issues, and general facilities concerns Coordinate with internal teams, building management, and external vendors to ensure timely resolution of service requests and incidents Track requests through completion, escalate issues when needed, and help ensure service levels are met Support daily office readiness by helping maintain shared spaces, supplies, amenities, and overall workplace functionality Assist with facilities-related administrative tasks, scheduling, communications, and follow-up activities Support vendor coordination for services such as maintenance, repairs, deliveries, and other workplace operational needs Help document and maintain workplace services processes, workflows, and standard operating procedures Create and update clear, user-friendly documentation and knowledge resources for workplace services activities Assist with data collection, reporting, and tracking related to ticket volume, resolution trends, service levels, and operational activities Identify recurring workplace or facilities issues and recommend process improvements to enhance service delivery and employee experience Support special projects related to workplace operations, office moves, space changes, service improvements, and team initiatives Maintain a professional , responsive, and customer-focused experience for employees, guests, and internal partners Required Qualifications Associate’s or Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent experience) 1+ years of experience in a service desk, operations, or administrative support role Experience working with ServiceNow or a similar ticketing or service management platform Strong organizational skills with the ability to manage multiple requests, priorities, and follow-up actions in a fast-paced environment Experience documenting processes, workflows, and standard operating procedures Excellent written and verbal communication skills with a strong customer service orientation Ability to work effectively with employees, vendors, and cross-functional partners Preferred Qualifications Experience supporting Workplace Services, Facilities, Real Estate, or Office Operations teams Familiarity with facilities request management, vendor coordination, and workplace operations processes Experience tracking service metrics, SLAs, and operational reporting Knowledge of office moves, space planning support, or workplace readiness activities Proficiency in Microsoft Office, including Outlook, Excel, and Teams This position is an non-exempt position. The annualized base pay range for this role is expected to be between $60,000-$70,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. #LI-CB1 Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, Focus Partners Wealth supports clients at every stage of life, helping them manage their financial future. With over $180 billion in regulatory assets under management, Focus Partners Wealth uses research-backed investment strategies to create custom-built portfolios and delivers personalized wealth planning solutions to clients in all 50 states. Focus Partners Wealth is part of Focus Financial Partners, a leading financial services firm comprised of wealth management, family office, and business management services. To learn more about Focus Partners Wealth, visit focuspartners.com or follow the company on LinkedIn . Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] . For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. For California Applicants: Information on your California privacy rights can be found here For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability. For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901. For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.

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