Office Site Supervisor - Full-time

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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">This role is an excellent opportunity for individuals looking to gain hands-on experience overseeing daily operations of an office location while developing skills needed for future Office Manager or leadership roles. The position provides direct exposure to site coordination, staff oversight, and administrative operations, with guidance and support from leadership.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Performs administrative and operational duties to support agency functions using office technology (phones, email, EHR systems), while assisting in the coordination of daily workflows, staff support, and site needs.</span></span></p>\r\n\r\n<p><strong>Why Choose New Mexico Solutions?</strong></p>\r\n\r\n<p><strong>New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.</strong></p>\r\n\r\n<p><strong>We offer:</strong></p>\r\n\r\n<ul>\r\n\t<li>Competitive pay</li>\r\n\t<li>Comprehensive benefits (health, dental, vision, Telehealth)</li>\r\n\t<li>Paid time off + 9 holidays</li>\r\n\t<li>Retirement plan options</li>\r\n\t<li>Tuition reimbursement + free CEUs</li>\r\n\t<li>Clinical supervision</li>\r\n\t<li>Wellness &amp; employee assistance programs</li>\r\n\t<li>Mileage reimbursement for work related travel</li>\r\n\t<li>Public Service Loan Forgiveness (PSLF) - eligible employer&nbsp;</li>\r\n\t<li>Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program</li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Essential Functions:</strong></span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>1. Site Coordination &amp; Operational Oversight (Development Focus)</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Support the day-to-day operations of an assigned office location to ensure smooth and efficient workflow</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist in overseeing administrative functions and ensuring coverage during business hours</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Coordinate site needs such as supplies, vendor communication, and facility-related items (with leadership support)</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Gain exposure to operational decision-making and problem-solving within a healthcare setting</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>2. Staff Support &amp; Leadership Development</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide guidance and day-to-day support to administrative staff under the direction of the Office Manager</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with scheduling, coverage, and workflow coordination for front office staff</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Participate in onboarding and training of new team members</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Model professionalism, teamwork, and strong customer service</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>3. Customer Service &amp; Client Experience</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Serve as a lead point of contact for clients, visitors, and staff, ensuring a welcoming and professional environment</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Support front desk operations including calls, scheduling, check-in/check-out, and patient communication</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist clients in navigating services and connecting with appropriate providers</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>4. Medical Records &amp; Administrative Operations</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Oversee and support accurate creation and maintenance of client records in the EHR</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure required documentation and compliance standards are met</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with releases of information and record audits</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>5. Eligibility &amp; Claims Support Oversight</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Support and monitor insurance eligibility processes and claims-related workflows</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with resolving eligibility issues and claim denials in coordination with billing teams</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain awareness of funding sources and ensure accurate data entry</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>6. Provider &amp; Clinical Team Support</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide administrative support to clinical staff (therapists, case managers, prescribers)</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with coordination of services such as prior authorizations, prescription requests, and scheduling needs</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>7. Cultural Competency &amp; Engagement</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Promote a respectful, inclusive, and person-centered environment for all clients and staff</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Demonstrate strong interpersonal and communication skills across diverse populations</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>8. Efficiency, Organization &amp; Productivity</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Develop strong time management and organizational skills to support office operations</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist in tracking productivity, workflows, and administrative processes</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>9. Professional Growth &amp; Development</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Actively participate in training and development opportunities related to leadership and office operations</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Gain exposure to quality assurance, reporting, and administrative management functions</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Engage in cross-training to build well-rounded operational knowledge</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>10. Other Duties</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Complete additional administrative tasks and special projects as assigned to support site and organizational needs</span></span></li>\r\n</ul>\r\n",
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