Technical Support Specialist

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  "source_hash": "283da37dcb1a8550030522b3714a963ca895c2f6c612fbf4ed7f46454a212838",
  "last_changed_at": "2026-05-31T17:46:27.310Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Online River LLC, Los Angeles, California",
    "city": "Los Angeles",
    "region": "CA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": 34,
  "salary_min": 30,
  "inferred_at": "2026-06-06T11:15:59.706Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Online River LLC, Los Angeles, California",
      "city": "Los Angeles",
      "region": "CA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "id": "221355",
  "job": {
    "id": "239020",
    "division": {
      "id": "6002",
      "name": "Online River"
    },
    "department": {
      "id": "44561",
      "name": "Customer Service"
    },
    "requisition_id": "",
    "structure_custom_group_one": null
  },
  "url": "https://onlineriver.pinpointhq.com/en/postings/2282ca2a-5588-4fb7-a03b-1c836d30f856",
  "path": "/en/postings/2282ca2a-5588-4fb7-a03b-1c836d30f856",
  "title": "Technical Support Specialist",
  "benefits": null,
  "location": {
    "id": "38286",
    "city": "Los Angeles",
    "name": "Online River LLC",
    "province": "California",
    "postal_code": ""
  },
  "deadline_at": null,
  "description": "<div><!--block-->&nbsp;As a <strong>Remote Technical Support Specialist</strong>, you will interact with customers through various channels, such as phone, email, or live chat, to address their concerns, diagnose problems, and guide them through step-by-step solutions. You will also collaborate with internal teams to escalate unresolved issues and implement solutions effectively. Strong communication and problem-solving skills are essential, as well as the ability to work independently in a remote environment.&nbsp;</div>",
  "compensation": "$30.00 - $34.00 / hour",
  "reporting_to": null,
  "workplace_type": "remote",
  "benefits_header": "Benefits",
  "employment_type": "part_time",
  "workplace_type_text": "Fully remote",
  "compensation_maximum": 34,
  "compensation_minimum": 30,
  "compensation_visible": true,
  "employment_type_text": "Part Time",
  "key_responsibilities": "<div><!--block-->Provide prompt and professional remote technical support to customers or internal users.</div><div><!--block-->Diagnose and resolve hardware, software, and network-related issues.</div><div><!--block-->Assist with installation, configuration, and troubleshooting of software applications and devices.</div><div><!--block-->Document issues and their solutions to improve future troubleshooting efforts.</div><div><!--block-->Guide customers through problem-solving processes and technical procedures.</div><div><!--block-->Collaborate with technical teams to escalate complex issues and follow through on solutions.</div><div><!--block-->Maintain up-to-date knowledge of company products, services, and support tools.</div><div><!--block-->Deliver excellent customer service by responding promptly and accurately to inquiries.</div><div><!--block-->Follow established procedures for tracking and documenting support cases.</div><div><!--block-->Identify opportunities to improve processes and user experience.</div>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<div><!--block-->Proven experience in technical support, IT helpdesk, or a similar role.</div><div><!--block-->Strong knowledge of computer systems, networks, and common software applications.</div><div><!--block-->Excellent troubleshooting and diagnostic skills.</div><div><!--block-->Effective communication skills with a customer-focused attitude.</div><div><!--block-->Ability to work independently in a remote environment and manage multiple tasks.</div><div><!--block-->Familiarity with support tools such as ticketing systems, remote desktop applications, and communication platforms.</div><div><!--block-->Flexibility to work various shifts, including nights and weekends if required.</div>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Expertise"
}