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    "requisitionDescription": "<div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.49.19/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p><b style='font-weight: bold; color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><u>Role:</u></b></p><div style='color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>To assist members and potential members with their Credit Union needs. Provide information, assistance, and education on a variety products and services. Assist members in setting up services, respond to inquiries, and direct members to the appropriate people. Work as a team with other credit union departments to create a seamless experience for members.<br><br>Team Leads assist in observing and reporting on department metrics; fostering an environment where team members feel motivated; identifying opportunities to enhance training and development; and handling member call escalations. Team Leads are responsible for assisting the Virtual Contact Center Manager as needed to ensure the success of the department.</div><p><br></p><p><b style='font-weight: bold; color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><u>Knowledge and Skills:</u></b></p><table style='border-collapse: collapse; border-spacing: 0px; width: 1579px; max-width: 100%; color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><tbody><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Experience</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">One year to three years of similar or related experience.</td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Education</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">A high school education or GED.</td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Interpersonal Skills</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.</td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Other Skills</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">1. Must exhibit above average listening and communication skills.<br>2. Must be able to operate Credit Union provided computer software and business equipment.<br>3. Must be able to make decisions with minimum information.<br>5. Professionalism in appearance, dress and attitude is a must.<br>6. Well-organized and attention to detail.<br>7. Able to meet deadlines and manage projects.<br>8. Ability to assist others in the department by exhibiting a clear understanding of the roles and responsibilities necessary to serve the members with exceptional service.<br>9. Ability to lead others and work as a member of a team while embracing the credit union philosophy, mission and values.</td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\"><br></td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\"><br></td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Work Environment</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Provide all services via our Virtual Contact Center using specific contact center software.</td></tr></tbody></table></div></div></div></div></div></div></div></div></div>\n",
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