BMW Assistant Service Manager

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    "description": "<p><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><b><u>Role Purpose</u></b></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Ensure the satisfaction of customers. Keep service personnel working a professional, efficient, and profitable manner according to job descriptions and company standards.&nbsp;</span></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span class=\"MsoPlaceholderText\"><b><u>Leadership&nbsp;</u></b></span></span></span><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span class=\"MsoPlaceholderText\"><span style=\"font-size:9.0pt\">This position leads service staff.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><b><u>Core Accountabilities</u></b></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Manage internal repair orders.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Monitoring open repair orders and warranty schedules daily.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Train all Service Advisors on how to properly code repair orders.&nbsp; Review all coding completed by Service Advisors to ensure accuracy.&nbsp; Make any necessary corrections or continue training to protect us from a manufacturer&rsquo;s warranty audit.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Monitor the hours produced each day by the technicians. Assist the team leaders and Technicians to achieve their highest productivity. Set goals for each team and help increase the overall production. Monitor these goals and help them achieve their goals.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Perform quality control on completed vehicles in the shop. Assist customers in the service drive when needed</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Maintain clean and orderly department.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Maintain reporting systems as required by the dealership and manufacturer. Ensure warranty repairs meet manufacturer guidelines.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Ensure that service customer files are up-to-date and readily available for reference. Account for all documents; complete paperwork according to company, manufacturer and motor vehicle department guidelines and regulations. Make sure proper forms/documents are being used by dealership personnel.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">In conjunction with Service Manager, hire, train, motivate, counsel and monitor the performance of service department staff.&nbsp; Direct and schedule activities of employees; provide assistance as needed.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Monitor trends such as number of repair orders completed, dollar sales per repair order, effective labor rate, etc., and make recommendations based on this information</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Oversee housekeeping, energy conservation, security and safety issues; inspect and monitor as neede</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Confidentiality of the Assistant is imperative.&nbsp; Any and all discussions with any management personnel are to be held in the strictest confidence.</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Review and understand all Federal, State, DEP and OSHA regulations that pertain to the operation of your department/s.&nbsp; Perform weekly shop inspections to ensure a safe environment and compliance with all regulations by your staff.&nbsp; Take immediate corrective action and appropriate disciplinary action if any violations are observed</span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"font-size:9.0pt\">Perform functions of service advisor, cashier or dispatcher as needed.</span></span></span></li>\r\n</ol>\r\n",
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