Lead Housing Navigator

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    "url": "https://illuminationfoundation.applytojob.com/apply/jobs/details/ijc9qT4H2O?&",
    "heading": "Lead Housing Navigator",
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    "description_html": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em><strong>“Every person deserves compassion, dignity, and the safety of a place to call home.”</strong></em></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.</em></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Role</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Lead Housing Navigator/Lead Housing Case Manager plays a crucial role in supporting individuals with chronic health or mental health conditions, as well as those experiencing homelessness. This position is responsible for developing and coordinating customized housing plans to ensure stable housing and connecting clients with essential community resources and services. The Lead is committed to enhancing the health and well-being of homeless individuals through supportive services, while upholding strict confidentiality and professionalism. In this leadership role, the Lead must demonstrate strong leadership skills, including the ability to guide a team effectively in high-pressure situations. The Lead will be responsible for assisting approximately 1-6 team members and ensuring they receive necessary support.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The pay range for this position is <strong>$26.00 - $28.00</strong> per hour, depending on experience. <strong>Monday - Friday, 8:00AM to 5:30PM.</strong></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Responsibilities<br><br>Lead Duties:</strong></span></span></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">  Should be able to manage a caseload of 10 to 15 clients and express a willingness to accommodate additional cases if requested. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Lead is also expected to identify and implement solutions to overcome barriers, address conflicts, recommend workflow optimizations, and troubleshoot any system inefficiencies that may arise. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Lead will collaborate with and train team members by providing onboarding, developing training materials, and offering guidance through shadowing opportunities. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Work with Manager in determining strengths and weaknesses of the Cal AIM policies, structures, and program.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist in training and providing resources to Housing Navigator/Housing Case Managers.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Train Housing Navigators/ Housing Case Managers and encourage teamwork, growth, efficiency, and effectiveness.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attend Interdisciplinary Care Team meetings  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Manager to discuss team operations and program updates.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Manager in providing solutions to barriers in staff and client care during team meetings. </span></span></p></li></ul><p><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Housing Duties:</strong></span></span></p><div style=\"margin-left:32px;\"><p></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Develop individualized housing plans with measurable goals and objectives and assist participants in achieving clients' desired outcomes.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Jurisdiction is determined by the relevant county associated with each role, such as Orange County, Inland Empire, or Los Angeles. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be willing to travel to various locations and engage with clients in the field. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Manager to discuss updates about staff and/or program.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist in training and provide resources to continuing increase knowledge. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Exemplify leadership by displaying IF’s Guiding Principles.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead meeting and occasionally act as the supervisory figure, if manager is not present.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrate leadership by guiding and collaborating with CSS HN/ HCM  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must accept personal responsibility and accountability for performance of duties.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Models’ openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrates a commitment to excellence in all endeavors on behalf of Illumination Foundation. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist staff and clients in housing applications, housing searches and housing resources.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Problem solve and present solutions and alternative options to Management.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complete training and development opportunities as determined appropriate by the supervisor.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Coordinate, prepare, and maintain necessary charting and documentation promptly and comprehensively in accordance with the key performance indicators (KPIs).. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attend relevant subcommittee and implementation meetings  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Seek out innovative housing solutions for client housing  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conduct housing inspections to meet Housing and Urban Development, and Housing Habitability (if applicable) </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Work with Housing Navigators/ Housing Case Managers to develop housing goal plans and make referrals to appropriate resources if applicable.   </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist in the training of new employees and oversee their caseloads by fostering the professional development, efficiency, and effectiveness of staff. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attaining services such as housing, mental health care, employment, financial assistance, legal advocacy, etc. (if applicable)  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Develop relationships with representatives within Illumination and in other agencies to support individuals  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained to ensure client's ability to become self-sufficient  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Network and collaborate with housing providers, landlords and property managers to develop housing stock for program. Includes temporary and permanent housing alternatives. </span></span></p></li></ul></div><div style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"vertical-align:baseline;\">Expectations</span></strong></span></span></div><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prioritize individual and client health and safety.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be able to meet targets and work under pressure.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicate with tact and professionalism.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Set and maintain healthy boundaries with clients.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrate the ability to maintain confidentiality of client information and work-related information/materials  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Self-starter with excellent initiative and strong sense of urgency  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work independently and within a team environment  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of housing fair market rate, property management and fair housing laws.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of HMIS and Coordinated Entry  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Passion and commitment to ending homelessness  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Familiarity with principles of harm reduction, trauma informed, housing resources and health care delivery systems such as the California Department of Health Care Services. </span></span></p></li></ul><div style=\"margin-left:32px;\"><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We uphold the values of <strong>Community</strong>,<strong> Action</strong>, <strong>Respect</strong>, and <strong>Empowerment</strong> in all aspects of our work. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Community</strong> <br>We lead with the vision of a strengthened and compassionate community for all. By embodying collective care, we serve as an example of what is possible when we come together. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Action </strong><br>Our “whatever it takes” mindset drives us forward. We take initiative, step in where others have stepped out, and create solutions when none exist. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Respect</strong> <br>We deeply value the dignity and uniqueness of every individual we serve. We honor their stories, their journeys, and their right to be seen and heard. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Empowerment </strong><br>We heal—always. Our work enables clients to grow stronger in health, confidence, and belief in their potential as they move forward on their life journey. </span></span></p></li></ul></div><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Preferred Experience/Minimum Qualifications</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required:</span></span></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">2 Years of Housing Navigation or Case Management Experience, or similar field  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of housing rental market and property management </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of Homelessness and at risk of Homelessness according to HUD requirements. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency in Microsoft (Outlook, Teams, SharePoint and Calendar).  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Customer and client relations skills </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High School Diploma or equivalent.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Possession of a personal vehicle is required. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Valid CA Driver’s License and eligibility for company vehicle insurance.  </span></span></p></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Preferred:  </span></span></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bilingual in English and Spanish.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor's degree or at least one year of case management experience or similar position  Homeless services, case management, mental health, permanent supportive housing experience </span></span></p></li></ul><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Benefits</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dental and Vision Insurance</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Life, AD&D and LTD Insurance funded 100% by Illumination Foundation</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee Assistance Program</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional Development Reimbursement</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">401K with Company Matching</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days vacation PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">6 days sick PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days holiday PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</span></span></li></ul>",
    "description_text": "“Every person deserves compassion, dignity, and the safety of a place to call home.”\n Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.\n Role\n The Lead Housing Navigator/Lead Housing Case Manager plays a crucial role in supporting individuals with chronic health or mental health conditions, as well as those experiencing homelessness. This position is responsible for developing and coordinating customized housing plans to ensure stable housing and connecting clients with essential community resources and services. The Lead is committed to enhancing the health and well-being of homeless individuals through supportive services, while upholding strict confidentiality and professionalism. In this leadership role, the Lead must demonstrate strong leadership skills, including the ability to guide a team effectively in high-pressure situations. The Lead will be responsible for assisting approximately 1-6 team members and ensuring they receive necessary support.\n The pay range for this position is $26.00 - $28.00  per hour, depending on experience. Monday - Friday, 8:00AM to 5:30PM.\n Responsibilities\nLead Duties:\n   Should be able to manage a caseload of 10 to 15 clients and express a willingness to accommodate additional cases if requested.\n The Lead is also expected to identify and implement solutions to overcome barriers, address conflicts, recommend workflow optimizations, and troubleshoot any system inefficiencies that may arise.\n The Lead will collaborate with and train team members by providing onboarding, developing training materials, and offering guidance through shadowing opportunities.\n Work with Manager in determining strengths and weaknesses of the Cal AIM policies, structures, and program.\n Assist in training and providing resources to Housing Navigator/Housing Case Managers.\n Train Housing Navigators/ Housing Case Managers and encourage teamwork, growth, efficiency, and effectiveness.\n Attend Interdisciplinary Care Team meetings\n Collaborate with Manager to discuss team operations and program updates.\n Collaborate with Manager in providing solutions to barriers in staff and client care during team meetings.\n Housing Duties:\n Develop individualized housing plans with measurable goals and objectives and assist participants in achieving clients' desired outcomes.\n Jurisdiction is determined by the relevant county associated with each role, such as Orange County, Inland Empire, or Los Angeles.\n Must be willing to travel to various locations and engage with clients in the field.\n Collaborate with Manager to discuss updates about staff and/or program.\n Assist in training and provide resources to continuing increase knowledge.\n Exemplify leadership by displaying IF’s Guiding Principles.\n Lead meeting and occasionally act as the supervisory figure, if manager is not present.\n Demonstrate leadership by guiding and collaborating with CSS HN/ HCM\n Must accept personal responsibility and accountability for performance of duties.\n Models’ openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.\n Demonstrates a commitment to excellence in all endeavors on behalf of Illumination Foundation.\n Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.\n Assist staff and clients in housing applications, housing searches and housing resources.\n Problem solve and present solutions and alternative options to Management.\n Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.\n Complete training and development opportunities as determined appropriate by the supervisor.\n Coordinate, prepare, and maintain necessary charting and documentation promptly and comprehensively in accordance with the key performance indicators (KPIs)..\n Attend relevant subcommittee and implementation meetings\n Seek out innovative housing solutions for client housing\n Conduct housing inspections to meet Housing and Urban Development, and Housing Habitability (if applicable)\n Work with Housing Navigators/ Housing Case Managers to develop housing goal plans and make referrals to appropriate resources if applicable.\n Assist in the training of new employees and oversee their caseloads by fostering the professional development, efficiency, and effectiveness of staff.\n Attaining services such as housing, mental health care, employment, financial assistance, legal advocacy, etc. (if applicable)\n Develop relationships with representatives within Illumination and in other agencies to support individuals\n Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained to ensure client's ability to become self-sufficient\n Network and collaborate with housing providers, landlords and property managers to develop housing stock for program. Includes temporary and permanent housing alternatives.\n Expectations\n Prioritize individual and client health and safety.\n Be able to meet targets and work under pressure.\n Communicate with tact and professionalism.\n Set and maintain healthy boundaries with clients.\n Demonstrate the ability to maintain confidentiality of client information and work-related information/materials\n Self-starter with excellent initiative and strong sense of urgency\n Ability to work independently and within a team environment\n Understanding of housing fair market rate, property management and fair housing laws.\n Understanding of HMIS and Coordinated Entry\n Passion and commitment to ending homelessness\n Familiarity with principles of harm reduction, trauma informed, housing resources and health care delivery systems such as the California Department of Health Care Services.\n We uphold the values of  Community , Action , Respect , and Empowerment  in all aspects of our work.\n Community\nWe lead with the vision of a strengthened and compassionate community for all. By embodying collective care, we serve as an example of what is possible when we come together.\n Action\nOur “whatever it takes” mindset drives us forward. We take initiative, step in where others have stepped out, and create solutions when none exist.\n Respect\nWe deeply value the dignity and uniqueness of every individual we serve. We honor their stories, their journeys, and their right to be seen and heard.\n Empowerment\nWe heal—always. Our work enables clients to grow stronger in health, confidence, and belief in their potential as they move forward on their life journey.\n Preferred Experience/Minimum Qualifications\n Required:\n 2 Years of Housing Navigation or Case Management Experience, or similar field\n Understanding of housing rental market and property management\n Understanding of Homelessness and at risk of Homelessness according to HUD requirements.\n Proficiency in Microsoft (Outlook, Teams, SharePoint and Calendar).\n Customer and client relations skills\n High School Diploma or equivalent.\n Possession of a personal vehicle is required.\n Valid CA Driver’s License and eligibility for company vehicle insurance.\n Preferred:\n Bilingual in English and Spanish.\n Bachelor's degree or at least one year of case management experience or similar position  Homeless services, case management, mental health, permanent supportive housing experience\n Benefits\n Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan\n Dental and Vision Insurance\n Life, AD&D and LTD Insurance funded 100% by Illumination Foundation\n Employee Assistance Program\n Professional Development Reimbursement\n 401K with Company Matching\n 10 days vacation PTO/year\n 6 days sick PTO/year\n 10 days holiday PTO/year\n Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans",
    "jsonld_jobposting": {
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      "title": "Lead Housing Navigator",
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      },
      "datePosted": "2026-04-17",
      "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em><strong>“Every person deserves compassion, dignity, and the safety of a place to call home.”</strong></em></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.</em></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Role</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Lead Housing Navigator/Lead Housing Case Manager plays a crucial role in supporting individuals with chronic health or mental health conditions, as well as those experiencing homelessness. This position is responsible for developing and coordinating customized housing plans to ensure stable housing and connecting clients with essential community resources and services. The Lead is committed to enhancing the health and well-being of homeless individuals through supportive services, while upholding strict confidentiality and professionalism. In this leadership role, the Lead must demonstrate strong leadership skills, including the ability to guide a team effectively in high-pressure situations. The Lead will be responsible for assisting approximately 1-6 team members and ensuring they receive necessary support.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The pay range for this position is <strong>$26.00 - $28.00</strong> per hour, depending on experience. <strong>Monday - Friday, 8:00AM to 5:30PM.</strong></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Responsibilities<br><br>Lead Duties:</strong></span></span></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">  Should be able to manage a caseload of 10 to 15 clients and express a willingness to accommodate additional cases if requested. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Lead is also expected to identify and implement solutions to overcome barriers, address conflicts, recommend workflow optimizations, and troubleshoot any system inefficiencies that may arise. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Lead will collaborate with and train team members by providing onboarding, developing training materials, and offering guidance through shadowing opportunities. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Work with Manager in determining strengths and weaknesses of the Cal AIM policies, structures, and program.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist in training and providing resources to Housing Navigator/Housing Case Managers.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Train Housing Navigators/ Housing Case Managers and encourage teamwork, growth, efficiency, and effectiveness.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attend Interdisciplinary Care Team meetings  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Manager to discuss team operations and program updates.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Manager in providing solutions to barriers in staff and client care during team meetings. </span></span></p></li></ul><p><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Housing Duties:</strong></span></span></p><div style=\"margin-left:32px;\"><p></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Develop individualized housing plans with measurable goals and objectives and assist participants in achieving clients' desired outcomes.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Jurisdiction is determined by the relevant county associated with each role, such as Orange County, Inland Empire, or Los Angeles. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be willing to travel to various locations and engage with clients in the field. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Manager to discuss updates about staff and/or program.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist in training and provide resources to continuing increase knowledge. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Exemplify leadership by displaying IF’s Guiding Principles.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead meeting and occasionally act as the supervisory figure, if manager is not present.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrate leadership by guiding and collaborating with CSS HN/ HCM  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must accept personal responsibility and accountability for performance of duties.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Models’ openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrates a commitment to excellence in all endeavors on behalf of Illumination Foundation. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist staff and clients in housing applications, housing searches and housing resources.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Problem solve and present solutions and alternative options to Management.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complete training and development opportunities as determined appropriate by the supervisor.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Coordinate, prepare, and maintain necessary charting and documentation promptly and comprehensively in accordance with the key performance indicators (KPIs).. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attend relevant subcommittee and implementation meetings  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Seek out innovative housing solutions for client housing  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conduct housing inspections to meet Housing and Urban Development, and Housing Habitability (if applicable) </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Work with Housing Navigators/ Housing Case Managers to develop housing goal plans and make referrals to appropriate resources if applicable.   </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist in the training of new employees and oversee their caseloads by fostering the professional development, efficiency, and effectiveness of staff. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attaining services such as housing, mental health care, employment, financial assistance, legal advocacy, etc. (if applicable)  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Develop relationships with representatives within Illumination and in other agencies to support individuals  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained to ensure client's ability to become self-sufficient  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Network and collaborate with housing providers, landlords and property managers to develop housing stock for program. Includes temporary and permanent housing alternatives. </span></span></p></li></ul></div><div style=\"margin-left:32px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"vertical-align:baseline;\">Expectations</span></strong></span></span></div><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prioritize individual and client health and safety.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be able to meet targets and work under pressure.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicate with tact and professionalism.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Set and maintain healthy boundaries with clients.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrate the ability to maintain confidentiality of client information and work-related information/materials  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Self-starter with excellent initiative and strong sense of urgency  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work independently and within a team environment  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of housing fair market rate, property management and fair housing laws.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of HMIS and Coordinated Entry  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Passion and commitment to ending homelessness  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Familiarity with principles of harm reduction, trauma informed, housing resources and health care delivery systems such as the California Department of Health Care Services. </span></span></p></li></ul><div style=\"margin-left:32px;\"><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We uphold the values of <strong>Community</strong>,<strong> Action</strong>, <strong>Respect</strong>, and <strong>Empowerment</strong> in all aspects of our work. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Community</strong> <br>We lead with the vision of a strengthened and compassionate community for all. By embodying collective care, we serve as an example of what is possible when we come together. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Action </strong><br>Our “whatever it takes” mindset drives us forward. We take initiative, step in where others have stepped out, and create solutions when none exist. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Respect</strong> <br>We deeply value the dignity and uniqueness of every individual we serve. We honor their stories, their journeys, and their right to be seen and heard. </span></span></p></li></ul><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Empowerment </strong><br>We heal—always. Our work enables clients to grow stronger in health, confidence, and belief in their potential as they move forward on their life journey. </span></span></p></li></ul></div><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Preferred Experience/Minimum Qualifications</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required:</span></span></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">2 Years of Housing Navigation or Case Management Experience, or similar field  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of housing rental market and property management </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understanding of Homelessness and at risk of Homelessness according to HUD requirements. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency in Microsoft (Outlook, Teams, SharePoint and Calendar).  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Customer and client relations skills </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High School Diploma or equivalent.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Possession of a personal vehicle is required. </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Valid CA Driver’s License and eligibility for company vehicle insurance.  </span></span></p></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Preferred:  </span></span></p><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bilingual in English and Spanish.  </span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor's degree or at least one year of case management experience or similar position  Homeless services, case management, mental health, permanent supportive housing experience </span></span></p></li></ul><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Benefits</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dental and Vision Insurance</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Life, AD&D and LTD Insurance funded 100% by Illumination Foundation</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee Assistance Program</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional Development Reimbursement</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">401K with Company Matching</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days vacation PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">6 days sick PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days holiday PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</span></span></li></ul>",
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