Collections Agent

{
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  "source_hash": "38774bac9f335c4df0dfef7036faedf26a785778a75d270aff7f070727ebf018",
  "last_changed_at": "2026-06-06T07:55:25.113Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Phoenix, AZ",
    "city": "Phoenix",
    "region": "AZ",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": 18,
  "salary_min": 18,
  "inferred_at": "2026-06-06T19:26:37.776Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Phoenix, AZ",
      "city": "Phoenix",
      "region": "AZ",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "You will",
      "content": "<div>\n\n<li>Review and analyze delinquent accounts to determine the best course of action for resolution.</li>\n<li>Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.</li>\n<li>Negotiate repayment plans with clients in a professional and empathetic manner.</li>\n<li>Document all interactions and agreements with clients in the company’s system accurately and promptly.</li>\n<li>Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques.</li>\n<li>Monitor accounts to ensure compliance with agreed-upon payment plans.</li>\n<li>Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.</li>\n<li>Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.</li>\n<li>Provide excellent customer service and support to clients throughout the resolution process.</li>\n<li>Identify and escalate unresolved issues to the Operations Manager when necessary.</li>\n<li>Participate in team meetings and training sessions to stay informed about industry trends and updates.</li>\n\n</div>"
    },
    {
      "text": "You have",
      "content": "<div>\n\n<li>High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.</li>\n<li>Minimum of 2 years experience in consumer collections</li>\n<li>Strong understanding of financial products, services, and regulations.</li>\n<li>Excellent verbal and written communication skills.</li>\n<li>Ability to negotiate and resolve conflicts effectively.</li>\n<li>Strong analytical and problem-solving skills.</li>\n<li>Proficiency in Microsoft Office Suite and experience with CRM software.</li>\n<li>High level of integrity and commitment to maintaining client confidentiality.</li>\n<li>Ability to work independently and as part of a team in a fast-paced environment.</li>\n\n</div>"
    },
    {
      "text": "We offer",
      "content": "<div>\n\n<li>Considerable employer contributions for health, dental, and vision programs</li>\n<li>Generous PTO, paid holidays, and paid parental leave</li>\n<li>401(k) matching program</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1778185312152,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
    "location": "Phoenix, AZ",
    "commitment": "Full-Time",
    "department": "Sales & Operations",
    "allLocations": [
      "Phoenix, AZ",
      "Austin, TX",
      "Boulder, CO",
      "Chicago, IL",
      "Colorado Springs, TX",
      "Corpus CHristi, TX",
      "Dallas, TX",
      "Fort Worth, TX",
      "Denver, CO",
      "San Antonio, TX",
      "Scottsdale, AZ",
      "Tempe, AZ"
    ]
  },
  "salaryRange": {
    "max": 18,
    "min": 18,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "remote"
}