Air Export Customer Service Agent

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{
  "id": "744000132241924",
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  "name": "Air Export Customer Service Agent",
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          "text": "<ul><li>Provide excellent customer service – both internal/external whether verbal or email.&#xa0;</li><li>Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors.&#xa0;</li><li>Ability to work without constant supervision - self motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged.&#xa0;</li><li>&#xa0;Prepare Air Export shipments by working closely with Vendors, immediate counterparts in the Air Export Department, Air Gateway, and region.&#xa0; A summary of the process would be scheduling pickups from Shippers both verbally or email, obtaining correct paperwork to export, reviewing, and perfecting, US Export Compliance, managing email traffic within a timely manner and ensure all customers standard operating procedures in place and updated in Customer SOP</li><li>Maintaining positive relationships with our customers, both USA / Internationally. Meeting customer service standards.</li><li>Dispatching and overseeing all customer pickups. Ensure smooth and timely freight process flow.</li><li>Support with courier shipments through 3rd party portals for GAM customer.</li><li>Responsible for daily updating and monitoring of various reporting tools and work board. Ensure accurate and timely data entry into our operational system, On-going commitment to quality and data integrity.&#xa0;</li><li>Assist the Air Export manager, supervisors and leads with various Excel data logging and document creations.</li><li>Constant self-development.</li><li>Understand department process flow and looking for best practices to improve operational efficiency and productivity.</li><li>Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.&#xa0;</li></ul><p>Adhere to the company’s 10 cultural attributes:&#xa0; Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.</p>",
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          "text": "<ul><li>Effective interpersonal skills. Ability to relate to internal peers at different levels as well as external customers and vendors.</li><li>Proficient with Microsoft Office, Word, Excel, and Power Point. Familiar with standard email programs.</li><li>A good understanding of Expeditors’ Products and Services-will be trained on</li><li>Understanding of documentation process, a plus-will be trained on</li><li>Strong attention to detail.&#xa0;</li></ul><p><strong>Abilities: </strong></p><ul><li>Ability to work without constant supervision within a fast-paced work environment.</li><li>Self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also desired.</li></ul><ul><li>Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.</li><li>Pro-active, strong organizational skills.</li></ul><p><strong>Behaviors:</strong></p><ul><li>Positive and willing to help attitude.</li><li>Welcome constructive feedback with a willingness to learn, grow, and exceed.</li></ul>",
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          "text": "<p>We take care of our employees, and they take care of our customers!</p><p>Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.</p><p>Our Mission</p><p>We recruit, train, and retain the very best logistics and technical experts the world over. <strong>We love to promote from within</strong> - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!</p>",
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          "text": "<p>Expeditors offers excellent benefits:</p><ul><li>Paid Vacation, Holiday, Sick Time</li><li>Health Plan: Medical</li><li>Life Insurance</li><li>Employee Stock Purchase Plan</li><li>Training and Personnel Development Program</li><li>Growth opportunities within the company</li><li>Employee Referral Program Bonus</li><li>This position pays $20.00-$28.00 per hour based upon&#xa0;education and experience&#xa0;</li></ul>",
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