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Call Center Operator

6ba450d6 1717 456d B057 F4682eece24a 19000101 000001 · Kuakini Clinic, Kailua Kona, HI, US, Kailua Kona, HI; Wailuku Family Health, Hilo, HI, US, Hilo, HI · Active · $19–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6ba450d6 1717 456d B057 F4682eece24a 19000101 000001
TitleCall Center Operator
Normalized title-
Department / team-
LocationKuakini Clinic, HI, United States
Work model-
Employment type-
Salary$19–$22 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-12-09 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 6ba450d6 1717 456d B057 F4682eece24a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Kuakini Clinic.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6ba450d6 1717 456d B057 F4682eece24a 19000101 000001
Source3fb09077-c616-4edc-ac39-a9e97a15699b
ATS providerADP Workforce Now Recruiting

Description

Join Our Team as a Call Center Operator! Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team! Position Summary: As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service. Key Responsibilities: Answer a high volume of inbound calls promptly and courteously. Screen calls and connect callers to the appropriate departments or individuals. Provide general information about our programs, functions, and services. Assist with scheduling, rescheduling, canceling, and confirming clinic appointments. Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments. Maintain daily records of patient calls and encounters. Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude. Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints. Register new patients and update registration information for existing patients. Collect and update personal, demographic, health, and insurance information accurately in the patient’s chart. Follow department protocols in handling difficult, angry, or disruptive callers. Participate in ongoing customer service, telephone, and software skills training. Requirements: High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education. Basic knowledge of general office procedures including filing, copying, and faxing. Ability to use a computer to enter patient data and retrieve information. Ability to work on multiple tasks within established deadlines. Ability to work under the direction of a Manager and follow instructions. Initiative to resolve patient concerns and problems. Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients. Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language. Why Join Us? At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact. Apply Today! If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!

Full job record

Job ID646f20258d70ee8a1f04114b899e1de367d06771
Org IDa0ac7aed-fd58-465e-95a9-9689ae30ff1a
Source ID3fb09077-c616-4edc-ac39-a9e97a15699b
Board ID3fb09077-c616-4edc-ac39-a9e97a15699b
Provideradp_workforcenow
Provider Job Key539212
TitleCall Center Operator
Normalized Title—
Statusactive
Activeyes
Location TextKuakini Clinic, Kailua Kona, HI, US, Kailua Kona, HI; Wailuku Family Health, Hilo, HI, US, Hilo, HI
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionHI
CityKuakini Clinic
Salary Raw18.50 To 21.76 (USD) Hourly
Salary Min18.5
Salary Max21.76
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6ba450d6-1717-456d-b057-f4682eece24a&ccId=19000101_000001&lang=en_US&type=JS&jobId=539212&jwId=9201176512835_1
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First Seen At2026-05-31 18:28:00Z
Last Seen At2026-06-06 12:17:53Z
Last Checked At2026-06-06 12:17:53Z
Last Changed At2026-06-06 12:17:53Z
Inactive At—
Source Posted At2025-12-09 21:20:00Z
Source Updated At—
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Event Fields
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><strong style=\"font-weight: 590;\">Join Our Team as a Call Center Operator!</strong></p><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!</p><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"font-weight: 590;\">Position Summary:</strong></p><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.</p><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"font-weight: 590;\">Key Responsibilities:</strong></p><ul style='margin: 0px 0px 8px; padding-inline: 24px 0px; max-width: none; box-sizing: border-box; list-style-type: disc; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"padding-inline-start: 4px;\">Answer a high volume of inbound calls promptly and courteously.</li><li style=\"padding-inline-start: 4px;\">Screen calls and connect callers to the appropriate departments or individuals.</li><li style=\"padding-inline-start: 4px;\">Provide general information about our programs, functions, and services.</li><li style=\"padding-inline-start: 4px;\">Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.</li><li style=\"padding-inline-start: 4px;\">Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.</li><li style=\"padding-inline-start: 4px;\">Maintain daily records of patient calls and encounters.</li><li style=\"padding-inline-start: 4px;\">Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.</li><li style=\"padding-inline-start: 4px;\">Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.</li><li style=\"padding-inline-start: 4px;\">Register new patients and update registration information for existing patients.</li><li style=\"padding-inline-start: 4px;\">Collect and update personal, demographic, health, and insurance information accurately in the patient&rsquo;s chart.</li><li style=\"padding-inline-start: 4px;\">Follow department protocols in handling difficult, angry, or disruptive callers.</li><li style=\"padding-inline-start: 4px;\">Participate in ongoing customer service, telephone, and software skills training.</li></ul><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"font-weight: 590;\">Requirements:</strong></p><ul style='margin: 0px 0px 8px; padding-inline: 24px 0px; max-width: none; box-sizing: border-box; list-style-type: disc; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"padding-inline-start: 4px;\">High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.</li><li style=\"padding-inline-start: 4px;\">Basic knowledge of general office procedures including filing, copying, and faxing.</li><li style=\"padding-inline-start: 4px;\">Ability to use a computer to enter patient data and retrieve information.</li><li style=\"padding-inline-start: 4px;\">Ability to work on multiple tasks within established deadlines.</li><li style=\"padding-inline-start: 4px;\">Ability to work under the direction of a Manager and follow instructions.</li><li style=\"padding-inline-start: 4px;\">Initiative to resolve patient concerns and problems.</li><li style=\"padding-inline-start: 4px;\">Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.</li><li style=\"padding-inline-start: 4px;\">Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.</li></ul><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"font-weight: 590;\">Why Join Us?</strong></p><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.</p><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"font-weight: 590;\">Apply Today!</strong></p><p style='display: block; overflow-wrap: break-word; font-weight: 400; margin: 6px 0px 10px; max-width: none; color: rgb(66, 66, 66); font-family: \"Segoe Sans\", \"Segoe UI\", \"Segoe UI Web (West European)\", -apple-system, BlinkMacSystemFont, Roboto, \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!</p><div><div class=\"fr-view\"><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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        {
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        {
          "nameCode": {
            "codeValue": "GuidelineOid"
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            "codeValue": "CurrencySymbolOrCode"
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            "codeValue": "HomeDepartment"
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          "stringValue": ""
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            "codeValue": "JobClass"
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          "stringValue": "Patient Services"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
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          "stringValue": "18.50 To 21.76 (USD) Hourly"
        }
      ],
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      ]
    },
    "requisitionTitle": "Call Center Operator",
    "clientRequisitionID": "1569",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Kailua Kona",
          "postalCode": "96740",
          "countrySubdivisionLevel1": {
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          }
        },
        "nameCode": {
          "shortName": "Kuakini Clinic, Kailua Kona, HI, US"
        },
        "aliasNames": []
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      {
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          "countrySubdivisionLevel1": {
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        },
        "nameCode": {
          "shortName": "Wailuku Family Health, Hilo, HI, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
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    "http_status": 200,
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}
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