Conversation Designer (Portugal based)

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  "source_hash": "17836b02bffc098112b00ab6d74422eb3c7a98913d20d3eb203137ef0815173a",
  "last_changed_at": "2026-05-30T05:54:07.515Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Aveiro, Portugal",
    "city": "Aveiro",
    "region": null,
    "country": "Portugal",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:20:20.058Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Aveiro, Portugal",
      "city": "Aveiro",
      "region": null,
      "country": "Portugal",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Portugal"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

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    "id": "75",
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      "state": null
    },
    "atsLocation": {
      "city": "Aveiro",
      "state": null,
      "country": "Portugal",
      "province": null
    },
    "departmentId": "18628",
    "locationType": "1",
    "jobOpeningName": "Conversation Designer (Portugal based)",
    "departmentLabel": "Delivery & Support",
    "employmentStatusLabel": "Full-Time"
  },
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  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-01-14",
    "atsLocation": {
      "city": "Aveiro",
      "state": null,
      "country": "Portugal",
      "countryId": "172"
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Scotty AI</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Scotty AI scales the global digital workforce. Based in the Netherlands and Portugal, we empower enterprises to deploy digital workers at scale and automate end-to-end processes - driving unprecedented cost savings, stronger business outcomes, and better experiences for everyone involved. Our technology already delivers award-winning results for some of the world’s largest listed companies.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br>The Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">As a </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Conversation Implementation Designer</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, you are the architect of the logic and \"personality\" of our AI agents. This is a high-impact, hybrid role where strategy meets execution. You won’t just be writing dialogue; you will be the technical lead for the conversation layer, consulting with global enterprise clients to translate complex business processes into modular, human-centric AI interactions.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You sit at the intersection of </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">UX Strategy, Linguistics, and Technical Implementation.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> You will lead the discovery with stakeholders to map out requirements, then roll up your sleeves to build, test, and optimize the AI’s brain through sophisticated prompt engineering and logical structuring. You ensure that every digital worker we deploy is not only technically sound but also intuitive, helpful, and aligned with the client’s brand voice.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br>Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Consultancy &amp; Stakeholder Management:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Act as the primary point of contact for clients during the design and implementation phase. Map out business processes and translate them into conversational requirements.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Design &amp; UX Strategy:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Design and propose modular conversation solutions and UX-oriented flows for new and existing use cases.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Implementation &amp; Prompt Engineering:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Take a hands-on approach to building conversations. You will refine AI behavior through sophisticated prompt engineering and the strategic reuse of logic modules.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Data Analysis &amp; Optimization:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Analyze interaction logs and performance data to identify bottlenecks. Lead debugging efforts and provide proactive post-live care to ensure the digital worker evolves.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Quality Assurance:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Guard the quality of the \"AI brain\" through rigorous testing and review of flows, prompts, and configurations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Architecture &amp; Innovation:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Contribute to our global conversation on architecture and help build a library of reusable components and best practices.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br>Key Skills</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Client Communication:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Proven ability to manage stakeholders, present complex ideas simply, and lead client-facing workshops or discovery sessions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Conversation &amp; UX:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Expertise in natural dialogue design and strong \"persona-driven\" writing for both prompts and user-facing messages.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Prompt &amp; Technical:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Deep understanding of prompt engineering (LLMs); strong logical reasoning; comfortable working with JSON/YAML configs and analyzing system logs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Analytical Rigor:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Ability to interpret conversation data to define test cases and assess qualitative AI performance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Agile Proficiency:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Familiarity with Jira, Confluence, and ticket-based workflows.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br>Key Behaviors</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Ownership:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> You take responsibility for the entire lifecycle of a conversation—from the first client call to production monitoring.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Proactive:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> You anticipate client needs and suggest better ways to achieve business goals; you don't wait for a perfect brief.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Curious: </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You have a deep desire to understand users, product configurations, and the evolving AI landscape.</span></li>\n<li><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Creative Mindset:</span><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\"> You enjoy experimenting with different prompts and solutions; you are comfortable with an iterative trial-and-error process.</span></li>\n<li><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Collaborative:</span><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\"> You share knowledge, document clearly, and test thoroughly to support the wider team.</span></li>\n</ul>\n<p><span style=\"color: #292a2e; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\"><br>Key outputs</span></p>\n<ul>\n<li><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\">Conversation flow specs and UX copy for modules.</span></li>\n<li><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\">Prompt sets and configuration changes.</span></li>\n<li><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\">Log/analysis notes with concrete improvement proposals.</span></li>\n<li><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\">Test cases and QA reports.</span></li>\n<li><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 10pt\">Reusable patterns/templates and concise documentation (e.g. in Confluence/Jira).</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br>&gt;&gt;&gt; For the advertisement &gt;&gt;&gt; </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br>Application Requirements<br></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Language:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> CV and application must be submitted in English.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Residency:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Currently based in </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Portugal</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> (proximity to Aveiro is a plus).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Work Permit:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Valid Portuguese work authorization required.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br>Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Permanent contract.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Remote-first work model with occasional office visits.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comprehensive health insurance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Annual fully paid 1-week company shutdown.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Flexible work environment with a high-growth scale-up culture.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span style=\"color: rgb(41, 42, 46); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span></span></p>\n<p><br></p>",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://scottytechnologies.bamboohr.com/careers/75",
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}