VIP Team Lead - Norway

{
  "content_hash": "a9bbb06d7e4defac4a5888eb527db902b71166a732ff86c3ded93bccba88e88e",
  "source_hash": "f866cf78570b6e89320f1b6e474096119bfa6ca6f25d0895f9523023a2129391",
  "last_changed_at": "2026-06-18T10:36:39.302Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "London, EC2M3UE, United Kingdom",
    "city": "London",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T11:09:24.704Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "London, EC2M3UE, United Kingdom",
      "city": "London",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "395",
    "isRemote": null,
    "location": {
      "city": "London",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19494",
    "locationType": "2",
    "jobOpeningName": "VIP Team Lead - Norway",
    "departmentLabel": "Regional Operations (NO/ROW)",
    "employmentStatusLabel": "Employee full-time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "London",
      "state": null,
      "postalCode": "EC2M3UE",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-06-17",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>THE ROLE:</p>\n<p>The VIP Team Lead supports the day-to-day management of VIP operations while maintaining direct<br>relationships with high-value players. This role combines hands-on VIP account management with team<br>support responsibilities, ensuring excellent customer experience, player retention, and high service<br>standards across the VIP team.<br>The role acts as a key support to the Regional Operational Director, providing guidance to VIP Account<br>Managers, handling escalations, and supporting the execution of VIP retention and engagement<br>initiatives.</p>\n<p><br></p>\n<p>WHAT YOU'LL DO:</p>\n<ul>\n<li>Lead, motivate, and support the VIP Account Management team, fostering a collaborative, high-<br>performing, and customer-focused culture.</li>\n<li>Manage and develop relationships with VIP players, delivering exceptional customer service and<br>personalised support.</li>\n<li>Maintain regular communication with high-value customers to maximise engagement,<br>retention, and satisfaction.</li>\n<li>Reactivate inactive players and identify opportunities to increase player activity and loyalty.<br>Support the day-to-day management of VIP Account Managers, providing guidance and<br>coaching when needed.</li>\n<li>Act as an escalation point for complex VIP cases and customer concerns.</li>\n<li>Support VIP campaigns, promotions, and player engagement initiatives in collaboration with<br>CRM and relevant stakeholders.</li>\n<li>Monitor VIP performance metrics, customer activity, and retention trends.</li>\n<li>Ensure compliance with AML, KYC, Responsible Gambling, and internal procedures.</li>\n<li>Work closely with CRM, Customer Support, RFP, Compliance, and Country Managers to ensure a<br>seamless VIP experience.</li>\n</ul>\n<p><br></p>\n<p>SKILLS AND EXPERIENCE:</p>\n<ul>\n<li>Relevant experience in VIP management within iGaming<br>Experience managing high-value player relationships.</li>\n<li>Strong communication, interpersonal, and people management skills, with the ability to<br>motivate and develop team members.</li>\n<li>Good understanding of CRM, retention, AML, KYC, and Responsible Gambling.<br>VL Job Spec Library</li>\n<li>Commercial mindset with strong customer focus.</li>\n<li>Ability to work in a fast-paced environment and manage multiple priorities</li>\n</ul>\n<p><br></p>",
    "compensation": "TBC",
    "departmentId": "19494",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "VIP Team Lead - Norway",
    "departmentLabel": "Regional Operations (NO/ROW)",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://ventureslab.bamboohr.com/careers/395",
    "employmentStatusLabel": "Employee full-time"
  }
}