Packaging Equipment Service Technician - Northwest region

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    "description": "<p><strong>Mission of the Role (What you will be doing):</strong></p>\r\n\r\n<p>The Packaging Equipment Service Technician supports SupplyOne&rsquo;s packaging programs and services by providing fast, best-in-class packaging equipment service and machinery repair to enhance our customers&rsquo; productivity and reduce their downtime.&nbsp;</p>\r\n\r\n<p>The Packaging Equipment Service Technician travels to our customer&rsquo;s businesses to perform routine and preventative maintenance and repair, installs and tests new equipment, and trains customers on proper usage and maintenance of&nbsp;packaging equipment and machinery. &nbsp;</p>\r\n\r\n<p>As an important member of the Packaging Automation team, the Packaging Equipment Service Technician maintains excellent technical and mechanical skills and models a customer-first mindset to building lasting customer relationships, and support SupplyOne&rsquo;s growth objectives.<br />\r\n&nbsp;</p>\r\n\r\n<p><strong>Key Duties &amp; Accountabilities (Primary&nbsp;responsibilities)</strong></p>\r\n\r\n<ul>\r\n\t<li>Answer service inquiries and assist customers- Install and test packaging equipment and&nbsp;machinery&nbsp;</li>\r\n\t<li>Provide customer training and instruction on the proper usage of equipment&nbsp;</li>\r\n\t<li>Use diagnostic tools to identify issues and&nbsp;evaluate available information</li>\r\n\t<li>Trouble-shoot, repair or replace defective or&nbsp;broken or worn-out products and parts</li>\r\n\t<li>Coordinate information between the customer&nbsp;and SupplyOne to correct equipment difficulties&nbsp;in the field</li>\r\n\t<li>Promote SupplyOne capabilities and services</li>\r\n</ul>\r\n\r\n<p><strong>Essential Functions (Essential/secondary functions that support primary&nbsp;responsibilities)</strong></p>\r\n\r\n<ul>\r\n\t<li>Trouble-shoot and provide in-house repair and technical phone&nbsp;support</li>\r\n\t<li>Prepare proposals and miscellaneous correspondence</li>\r\n\t<li>Maintain thorough customer records</li>\r\n\t<li>Attend training by local Technicians, or at the equipment&nbsp;manufacturers locations to maintain and enhance technical and mechanical skills</li>\r\n\t<li>Collect information and equipment data during customer calls&nbsp;to prepare the sales team for customer interactions</li>\r\n\t<li>Prepare for customer calls with a professional appearance,&nbsp;necessary tools and relevant customer information</li>\r\n\t<li>Travels within a 300 mile radius of location to customer&nbsp;locations</li>\r\n</ul>\r\n",
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