Clinical Applications Specialist

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    "departmentLabel": "Medtech - Diagnostics",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Pasig",
      "state": "Luzon",
      "postalCode": "1600",
      "addressCountry": "Philippines"
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    "datePosted": "2026-01-08",
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    "description": "<p>The Clinical Application Specialist (CAS) plays a pivotal role in bridging customer needs with diagnostic product excellence. You will support implementation, optimize workflows, deliver training, and ensure sustained success across laboratory and clinical environments.</p>\n<p><br>This role requires the ability to work outside standard office hours when needed. The successful candidate must have the physical ability to operate and troubleshoot lab equipment, conduct onsite training, and willingness to travel extensively—up to 80%, domestic and (occasionally) international.</p>\n<p><br><span style=\"font-weight: bold\">Key Responsibilities:</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Design and execute implementation plans for In Vitro diagnostics (IVD) systems in client labs, covering workflow, sample accessioning, Quality Control (QC), Laboratory Information Systems (LIS) integration, and result reporting.</span></li>\n<li><span style=\"font-size: 12pt\">Deliver hands-on training, product demonstrations, and post-sales support to customers and internal stakeholders (sales, channel partners).</span></li>\n<li><span style=\"font-size: 12pt\">Troubleshoot technical and operational issues, escalate appropriately, and manage customer complaints through resolution.</span></li>\n<li><span style=\"font-size: 12pt\">Participate in on-call support to maintain 24/7 diagnostic service availability.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate cross-functionally with Research &amp; Development, quality, and sales teams to relay client feedback, support product enhancements, and promote value-added services.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain comprehensive documentation of installations, customer interactions, troubleshooting steps, and system configurations.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure compliance with regulatory standards (Clinical Laboratory Improvement Amendments (CLIA), Health Insurance Portability and Accountability Act (HIPAA), quality procedures) during installations, training, and support activities.</span></li>\n<li><span style=\"font-size: 12pt\">Handling on-site product activities and managing Active case finding activities</span></li>\n<li><span style=\"font-size: 12pt\">Improves machine productivity by recommending and training for new tests</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">QUALIFICATIONS:</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree in Biological Science, Medical Laboratory Technology, or related field (MT ASCP or MLS considered a plus).</span></li>\n<li><span style=\"font-size: 12pt\">2 to 5+ years’ experience in clinical diagnostics, clinical microbiology, molecular biology, or IVD product application in laboratory settings.</span></li>\n<li><span style=\"font-size: 12pt\">Proven track record of installing, validating, training, and troubleshooting IVD systems in clinical labs.</span></li>\n<li><span style=\"font-size: 12pt\">Previous experience in managing complaint-handling processes and quality systems a plus.</span></li>\n<li><span style=\"font-size: 12pt\">Previous engagement in revenue initiatives, product upselling, or service promotions, an added advantage.</span></li>\n<li><span style=\"font-size: 12pt\">Technical and Regulatory Proficiency, Familiarity with laboratory information systems (LIS), Electronic Medical Records (EMR) integration, and Enterprise Resource Planning (ERP) systems (e.g., Salesforce) preferred.</span></li>\n<li><span style=\"font-size: 12pt\">Strong troubleshooting skills, with previous experience managing equipment issues and customer escalations.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent verbal and written communication, presentation, and interpersonal skills to liaise with diverse stakeholders, ability to manage customer conflicts, maintain positive relationships, and function independently in fast-paced environments, high adaptability, critical thinking, and meticulous attention to detail as well as proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).</span></li>\n</ul>",
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