Patient Concierge

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{
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  "location": {
    "raw": "Orchard Park, New York, 14127, United States",
    "city": "Orchard Park",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:25:00.542Z",
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    "location": {
      "raw": "Orchard Park, New York, 14127, United States",
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  "list_job": {
    "id": "72",
    "isRemote": null,
    "location": {
      "city": "Orchard Park",
      "state": "New York"
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    "departmentId": "18677",
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    "jobOpeningName": "Patient Concierge",
    "departmentLabel": "Administration",
    "employmentStatusLabel": "Part-Time (Some Benefits)"
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  "detail_job_opening": {
    "location": {
      "city": "Orchard Park",
      "state": "New York",
      "postalCode": "14127",
      "addressCountry": "United States"
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    "datePosted": "2026-02-23",
    "atsLocation": {
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    "description": "<p>Patient Concierge — Concierge Dental Group</p>\n<p><br></p>\n<p>You're the first voice patients hear, the calm presence when the lobby fills up, and the quiet operator who makes a busy practice feel effortless. The right Patient Concierge owns the patient experience from check-in through check-out and keeps the day running. We're hiring someone who can do that with warmth, professionalism, and follow-through.</p>\n<p><br></p>\n<p>Concierge Dental Group is a five-location dental practice in Western New York: Clarence, North Buffalo, Orchard Park, West Seneca, and Williamsville. We're hiring a Patient Concierge at our Orchard Park office (2799 Southwestern Blvd., Suite 400).</p>\n<p><br></p>\n<p>What working here actually looks like:</p>\n<p><br></p>\n<p>Greeting patients warmly, managing the schedule, owning check-in and check-out — the full patient experience flows through your desk.</p>\n<p>Answering the phone calmly and professionally even when the lobby is full and a doctor needs you.</p>\n<p>Working alongside the front-office and clinical teams as a partner, not a silo.</p>\n<p>Schedule flexibility across five locations if you want it — cover a sister office when needed, work close to home most days.</p>\n<p>Real growth paths — many of our administrative leaders started in this role. Lead Patient Concierge, Treatment Coordinator, and Office Manager paths are real and open.</p>\n<p><br></p>\n<p>What we need from you:</p>\n<p><br></p>\n<p>Genuinely friendly, professional, and unflappable on the phone and in person.</p>\n<p>Strong communication and the ability to juggle scheduling, calls, and check-ins without dropping the ball.</p>\n<p>Comfortable with computers and willing to learn dental practice management software (OpenDental experience a plus).</p>\n<p>Customer-service, hospitality, or healthcare reception experience strongly preferred.</p>\n<p>A team-first, patient-focused mindset.</p>\n<p><br></p>\n<p>Compensation and benefits:</p>\n<p><br></p>\n<p>Competitive hourly compensation depending on experience.</p>\n<p>Comprehensive health, dental, vision, and 401(k).</p>\n<p>Paid time off and continuing education support.</p>\n<p>A schedule and team that actually let you use your PTO.</p>\n<p><br></p>\n<p>The honest part:</p>\n<p><br></p>\n<p>We're a growing five-location group, and we're intentionally building one cohesive team across all of our offices. In the past year we brought in dedicated executive leadership focused specifically on team development, communication, and how our offices work together. We're not done. We're still building. If you want to be part of building something rather than arriving somewhere already finished, we'd like to meet you.</p>\n<p><br></p>\n<p>The smile for me; just dial 3.</p>",
    "compensation": "$18-$23/ Hour",
    "departmentId": "18677",
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    "jobOpeningName": "Patient Concierge",
    "departmentLabel": "Administration",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://conciergedentalgroup.bamboohr.com/careers/72",
    "employmentStatusLabel": "Part-Time (Some Benefits)"
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