Operations Manager

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>We are seeking an Operations Manager to lead the New York Centralized Support Collection and Enforcement Project, supporting the New York Office of Temporary and Disability Assistance.&nbsp;</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>This role is responsible for overseeing large‑scale operations, leading high‑performing teams, and partnering closely with state clients to ensure service excellence.</strong></span></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Key Responsibilities</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Lead and manage a team of 200+ employees responsible for processing and disbursing child support payments</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Oversee operations for New York State’s Child Support Customer Call Center</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Develop and maintain strong, collaborative relationships with onsite New York State clients</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure day‑to‑day operations run smoothly and align with company quality and performance standards</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Partner with leaders across multiple locations to drive efficiencies, share best practices, and support continuous improvement</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Meet regularly with stakeholders to review program performance, address challenges, and align on goals</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Requirements</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Minimum of three (3) years of management experience supporting major operations, data center operations, customer support services, payment processing, and/or transaction processing</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong communication, interpersonal, and leadership skills</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Excellent organizational and people management capabilities</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Bachelor’s degree, preferably in business administration&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Proficiency with Microsoft 365</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to work extended and weekend hours, as business needs require</span></span></li></ul><p>&nbsp;</p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Flexible Working</strong></span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too.&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">In this role, you can expect the following working conditions:</span></span></p><ul style=\"list-style-type: disc;\"><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Onsite work</strong>: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.&nbsp;</span></span></li></ul><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Working For You</strong>&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Perks and rewards designed for you:</span></span></p><ul style=\"list-style-type: disc;\"><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.&nbsp;</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Retirement Savings: We will support you as you save for your future.&nbsp;</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.&nbsp;</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.&nbsp;</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.&nbsp;</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.&nbsp;</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Great Work Environment: We are proud of our award-winning culture and the recognition&nbsp;we’ve received for our&nbsp;diversity efforts.</span></span></li></ul><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>&nbsp;</strong></span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Join Us</strong>&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">At Conduent, we are one team, one mission. We understand that our success is&nbsp;directly related to the success of our associates.&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">We strive to create a culture where you can:</span></span></p><ul style=\"list-style-type: disc;\"><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Bring your authentic self to work.</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Grow and thrive, both personally and professionally.</span></span></li><li class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Make a difference with our clients, our communities, and&nbsp;the millions of people we support.</span></span></li></ul><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best!&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">&nbsp;</span></span></p><p class=\"xmsonormal\" style=\"background-color: white;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $77,700 - $101,000.&nbsp;</span></span></p>",
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    "OrganizationDescriptionStr": "<p class=\"elementtoproof\">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>\n<p class=\"MsoNormal\">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:&nbsp;&nbsp;<a href=\"https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access or download the form</a>. &nbsp;Complete the form and then email it as an attachment to&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a>.&nbsp;You may also&nbsp;<a href=\"http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>",
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