Manager Front Office

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        "LocationName": "Kings' Land by Hilton Grand Vacations Club"
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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\">As a Front Office Manager, you will manage, direct and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services functions to ensure outstanding owner and guest services. Accountable for the effortless and seamless movement of guests in and out of the resort providing exceptional levels of guest service through the guests stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service culture is an expected behavior to be displayed towards our guests and team members at all times.</span></p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Here's why you'll love it here..</strong></span></p><p><span style=\"font-family: Arial, sans-serif;\">We offer an excellent benefits package to our full-time Team Members that include:</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Salary range: $60,000 - $70,000/per year</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Daily Pay!</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Medical, Dental, and Vision insurance from Day One</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Team Member Travel Program - enjoy discounted rates at incredible properties around the globe</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Generous Paid Time Off Program</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Paid Sick Days</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Team Member Recognition and numerous learning and advancement opportunities</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">and more!</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's \"America's Greatest Workplaces for Parents &amp; Families.\" Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.</span></p><p><span style=\"font-family: Arial, sans-serif;\"><strong>Schedule Details:</strong></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The primary shift assignment will be evening shifts. Must be flexible to work mornings, days, weekends, and holidays, with schedules adjusted based on business needs.</span></p>",
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    "ExternalPostedStartDate": "2026-06-05T17:09:12+00:00",
    "ExternalQualificationsStr": "<p><span style=\"font-family: Arial, sans-serif;\"><strong>What are we looking for..</strong></span></p><p><span style=\"font-family: Arial, sans-serif;\">Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!</span></p><p><span style=\"font-family: Arial, sans-serif;\">To fulfill this role successfully, you must possess the following minimum qualifications and experience:</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">High school graduate or GED equivalent</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">3 - 5 years of related experience</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">2+ years of managerial experience</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">A courteous and professional approach when handling upset guests and difficult situations</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Must be flexible to work any day of the week and any shift, including weekends and holidays</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p><p><span style=\"font-family: Arial, sans-serif;\">We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.</span></p>",
    "InternalQualificationsStr": "<p><span style=\"font-family: Arial, sans-serif;\"><strong>What are we looking for..</strong></span></p><p><span style=\"font-family: Arial, sans-serif;\">Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!</span></p><p><span style=\"font-family: Arial, sans-serif;\">To fulfill this role successfully, you must possess the following minimum qualifications and experience:</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">High school graduate or GED equivalent</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">3 - 5 years of related experience</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">2+ years of managerial experience</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">A courteous and professional approach when handling upset guests and difficult situations</span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">Must be flexible to work any day of the week and any shift, including weekends and holidays</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p><p><span style=\"font-family: Arial, sans-serif;\">We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.</span></p>",
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    "ExternalResponsibilitiesStr": "<p><span style=\"font-family: Arial, sans-serif;\"><strong>Additional Responsibilities Include:</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacations standards are being applied</span></li><li><span style=\"font-family: Arial, sans-serif;\">Responsible for assisting with training and directing new department employees. Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied</span></li><li><span style=\"font-family: Arial, sans-serif;\">Work in conjunction with accounting to maintain and minimize levels of account receivables. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction</span></li><li><span style=\"font-family: Arial, sans-serif;\">Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest’s expectations</span></li><li><span style=\"font-family: Arial, sans-serif;\">Supervise the activities of the Front Office.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Ensure the timely completion of performance appraisals.&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Acts as a liaison between the resort and time-share guests/owners to ensure the spectacular level of customer service.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Facilitates the resolution of any concerns for the guest and/or refers and follows up with appropriate personnel. Resolves guest service issues and concerns as needed. Brings any unusual circumstances to the Front Office Manager for review. Maintains a Manager’s Daily Log. Listens to the guests issues and resolves in a timely manner. Handles all guest complaints and issues. Educates timeshare rules to owners.&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Carries out any reasonable request by management of which the employee is capable of performing</span></li></ul>",
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