Senior Business Analyst (Product Implementation Specialist)

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    "description": "<p><span style=\"font-size: 12pt\">Join our dynamic Customer Success team as a Senior Business Analyst, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands!</span></p>\n<p><br></p>\n<p><span>Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.<br>Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.<br>Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Our Global Impact:</span></p>\n<ul>\n<li>400+ Million members connected through our platform.</li>\n<li>100+ Global Brands trust us to drive loyalty and brand devotion.</li>\n<li>3-Time Winner of “Best Technology Innovation in Loyalty”.</li>\n<li>Global recognitions for Excellence in Loyalty Management under numerous categories.</li>\n<li>Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Explore more about us at <a href=\"https://www.lji.io/\" target=\"_blank\" rel=\"noopener noreferrer\">www.lji.io</a>.</span></p>\n<p><br></p>\n<p>We’re seeking an experienced Senior Business Analyst (Product Implementation Specialist) to drive end-to-end delivery of GRAVTY® implementations for our enterprise clients. In this role, you will lead requirement discovery, solution design, and product configuration while coordinating closely with cross-functional Agile teams to ensure seamless execution aligned with business objectives.</p>\n<p><br></p>\n<p>This is a hands-on, client-facing role in a fast-paced SaaS product environment—ideal for someone who thrives on collaboration, structured problem-solving, continuous improvement, and delivering measurable customer outcomes.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About the Role:</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">This role is responsible for driving successful end-to-end implementation of GRAVTY® solutions across our enterprise clients. This role blends business analysis, product implementation, client consulting, and cross-functional coordination to deliver measurable business value and exceptional customer experiences.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities:</span></p>\n<p><br></p>\n<p><em><span style=\"font-size: 12pt; font-weight: bold\">Product Implementation &amp; Delivery</span></em></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead end-to-end implementation of GRAVTY® loyalty platform solutions, ensuring delivery within defined scope, timelines, and budget.</span></li>\n<li><span style=\"font-size: 12pt\">Gather, analyze, and document detailed business and functional requirements.</span></li>\n<li><span style=\"font-size: 12pt\">Configure loyalty programs and coordinate integrations with client systems for smooth deployment.</span></li>\n<li><span style=\"font-size: 12pt\">Drive go-live readiness activities, including UAT coordination, release planning, and stakeholder alignment.</span></li>\n<li><span style=\"font-size: 12pt\">Identify and manage risks, dependencies, and change requests proactively.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain structured project documentation and ensure adherence to SLAs and governance processes.</span></li>\n<li><span style=\"font-size: 12pt\">Track implementation progress, effort estimates, and delivery metrics to improve execution efficiency.</span></li>\n</ul>\n<p><em><span style=\"font-size: 12pt; font-weight: bold\">Business Analysis &amp; Client Consulting</span></em></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Conduct in-depth discovery workshops to understand business challenges, operational workflows, and strategic objectives.</span></li>\n<li><span style=\"font-size: 12pt\">Translate business requirements into clear functional specifications and user stories.</span></li>\n<li><span style=\"font-size: 12pt\">Define measurable KPIs and success metrics aligned with client goals.</span></li>\n<li><span style=\"font-size: 12pt\">Support feasibility assessments, solution design discussions, and effort estimations.</span></li>\n<li><span style=\"font-size: 12pt\">Act as a trusted advisor to clients by recommending best practices in loyalty program design and customer engagement strategies.</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with Product Management to provide structured feedback influencing roadmap enhancements.</span></li>\n</ul>\n<p><em><span style=\"font-size: 12pt; font-weight: bold\">Stakeholder &amp; Cross-Functional Coordination</span></em></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Serve as the primary liaison between clients, internal product teams, engineering, and QA.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure transparent communication, expectation management, and timely escalation of issues.</span></li>\n<li><span style=\"font-size: 12pt\">Facilitate Agile ceremonies such as sprint planning, backlog grooming, and review meetings.</span></li>\n<li><span style=\"font-size: 12pt\">Support post-go-live stabilization and continuous improvement initiatives.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About You:</span></p>\n<p><span style=\"font-size: 12pt\">If your answers to the questions below strongly resonate with your expertise and working style, you could be an ideal fit for this role. <span style=\"color: rgb(34, 34, 34)\">You might be the right candidate if you can confidently say:</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Strong Problem Framing Ability</span><span style=\"color: rgb(34, 34, 34)\"> – I clarify ambiguous business needs and ask “why” multiple times to uncover root causes.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Structured Thinking</span><span style=\"color: rgb(34, 34, 34)\"> – I break complex problems into smaller components and create a logical flow (As-Is → To-Be).</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Stakeholder Management Excellence</span><span style=\"color: rgb(34, 34, 34)\"> – I manage difficult stakeholders, align conflicting expectations, and drive consensus effectively.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Data-Driven Mindset</span><span style=\"color: rgb(34, 34, 34)\"> – I don’t rely on assumptions. I ask:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">What does the data say?</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">What is the baseline?</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">How will we measure success?</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">I am comfortable working with metrics, dashboards, basic SQL, and reporting tools.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Detail-Oriented (Without Losing the Big Picture) </span><span style=\"color: rgb(34, 34, 34)\">– I identify edge cases, integration gaps, and potential failure scenarios while staying aligned to strategic objectives. I balance micro and macro thinking.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Technical Awareness (Without Coding)</span><span style=\"color: rgb(34, 34, 34)\"> – I understand systems, integrations, and data flows well enough to prevent unrealistic requirement drafting.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Documentation Discipline</span><span style=\"color: rgb(34, 34, 34)\"> – I create clear discovery outputs, user stories, acceptance criteria, UAT scenarios, MoMs, and solution blueprints.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Curiosity &amp; Learning Agility</span><span style=\"color: rgb(34, 34, 34)\"> – I continuously ask “why,” learn the domain deeply, stay updated with product evolution, and adapt quickly.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">✔ </span><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Outcome Ownership </span><span style=\"color: rgb(34, 34, 34)\">– I take responsibility for adoption, user experience, and measurable business outcomes — not just requirement gathering.</span></span><br><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34); font-weight: bold\">Academic Background and relevant experience</span><span style=\"font-family: Arial, sans-serif\"> :</span> Bachelor's degree in Engineering (CS/IT stream) complemented by an MBA with 2-5 years of relevant work experience is an ideal fit.</span></p>\n<p><br></p>",
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