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HomeCompanies4A580A4AD8EA62204895312A9C8549BEAccess and Customer Service Specialist

Access and Customer Service Specialist

4A580A4AD8EA62204895312A9C8549BE · Livonia Clinic - Livonia, MI 48152; 18316 Middlebelt Rd, Livonia, MI, 48152, USA · Active · Paycom ATS

Job facts

FieldValue
Company4A580A4AD8EA62204895312A9C8549BE
TitleAccess and Customer Service Specialist
Normalized title-
Department / teamNonprofit - Social Services
LocationLivonia, MI, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-04 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company4A580A4AD8EA62204895312A9C8549BE
Source407860fb-990b-49f1-b79c-f3517704d07d
ATS providerPaycom ATS

Description

Description POSITION SUMMARY: The Access & Customer Service Specialist is responsible for answering calls, determining eligibility, and gathering information required for services at Starfish Family Services Behavioral Health clinics. This includes insurance verification and scheduling of the initial evaluation appointments for new clients. They will answer questions related to services and provide the appropriate referrals as required. This position acts as a liaison between DHS and private child welfare agencies to obtain the necessary documentation for children in foster care. They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services. EDUCATION AND EXPERIENCE: A minimum of either a High School Diploma or equivalent is required. An Associate’s degree in Mental Health or a related field is preferred. A minimum of 1 years’ experience in a mental health setting is required. DUTIES AND RESPONSIBILITIES: Accurately and thoroughly gather necessary information from clients/guardians to complete Client Demographics, Request for Services, and/or Access Screenings in the Electronic Clinical Record and other documentation as needed. Sets up CEHR portal during the initial call with the client/guardian. Based upon information gathered, determines the clinical needs of the client and if the client is in crisis. Utilizes basic clinical knowledge to determine eligibility for various therapeutic services offered. Verifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery. Verifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change. Calls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner. Coordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances. Provide callers with appropriate referrals in a timely, pleasant, professional manner. Maintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies. Monitors failed claims and authorization reports and notifies staff of authorization requirements. Monitors monthly client enrollment reports and other compliance reports as designated by supervisor. Confirms all intake appointments within 1-2 business days prior to the appointment and assists clients in determining any barriers to attending the initial appointment. Tracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment. COMPETENCIES AND ABILITIES: Familiarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming. Knowledge of community mental health treatment programs and their continuum of care. Knowledge of DHS child welfare systems and their continuum of care. Must have a general understanding of child custody/guardianship laws. Must have the ability to determine and respond appropriately to incoming crisis calls. Must have the ability to interpret information from clients to determine clinical needs. Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. Ability to accurately enter data into agency database and generate reports as needed. Must possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed. Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts. LICENSING AND OTHER REQUIREMENTS: Valid driver’s license and / or reliable transportation. Starfish Family Services is an Equal Opportunity Employer EOE/M/F/D/V

Full job record

Job ID638f853b340b9c8e1d4b4623530faa98f698d46b
Org ID3aca2335-479a-4dd4-a997-a76b23a15cb3
Source ID407860fb-990b-49f1-b79c-f3517704d07d
Board ID407860fb-990b-49f1-b79c-f3517704d07d
Providerpaycom
Provider Job Key219477
TitleAccess and Customer Service Specialist
Normalized Title
Statusactive
Activeyes
Location TextLivonia Clinic - Livonia, MI 48152; 18316 Middlebelt Rd, Livonia, MI, 48152, USA
DepartmentNonprofit - Social Services
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionMI
CityLivonia
Salary RawDescription POSITION SUMMARY: The Access & Customer Service Specialist is responsible for answering calls, determining eligibility, and gathering information required for services at Starfish Family Services Behavioral Health clinics. This includes insurance verification and scheduling of the initial evaluation appointments for new clients. They will answer questions related to services and provide the appropriate referrals as required. This position acts as a liaison between DHS and private child welfare agencies to obtain the necessary documentation for children in foster care. They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services. EDUCATION AND EXPERIENCE: A minimum of either a High School Diploma or equivalent is required. An Associate’s degree in Mental Health or a related field is preferred. A minimum of 1 years’ experience in a mental health setting is required. DUTIES AND RESPONSIBILITIES: Accurately and thoroughly gather necessary information from clients/guardians to complete Client Demographics, Request for Services, and/or Access Screenings in the Electronic Clinical Record and other documentation as needed. Sets up CEHR portal during the initial call with the client/guardian. Based upon information gathered, determines the clinical needs of the client and if the client is in crisis. Utilizes basic clinical knowledge to determine eligibility for various therapeutic services offered. Verifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery. Verifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change. Calls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner. Coordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances. Provide callers with appropriate referrals in a timely, pleasant, professional manner. Maintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies. Monitors failed claims and authorization reports and notifies staff of authorization requirements. Monitors monthly client enrollment reports and other compliance reports as designated by supervisor. Confirms all intake appointments within 1-2 business days prior to the appointment and assists clients in determining any barriers to attending the initial appointment. Tracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment. COMPETENCIES AND ABILITIES: Familiarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming. Knowledge of community mental health treatment programs and their continuum of care. Knowledge of DHS child welfare systems and their continuum of care. Must have a general understanding of child custody/guardianship laws. Must have the ability to determine and respond appropriately to incoming crisis calls. Must have the ability to interpret information from clients to determine clinical needs. Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. Ability to accurately enter data into agency database and generate reports as needed. Must possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed. Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts. LICENSING AND OTHER REQUIREMENTS: Valid driver’s license and / or reliable transportation. Starfish Family Services is an Equal Opportunity Employer EOE/M/F/D/V
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=219477&clientkey=4A580A4AD8EA62204895312A9C8549BE
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=219477&clientkey=4A580A4AD8EA62204895312A9C8549BE
First Seen At2026-06-06 09:47:05Z
Last Seen At2026-06-06 20:01:12Z
Last Checked At2026-06-06 20:01:12Z
Last Changed At2026-06-06 09:47:05Z
Inactive At
Source Posted At2026-06-04 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=4A580A4AD8EA62204895312A9C8549BE/date=2026-06-06/2026-06-06T20-01-09-527Z-ecd31cce536aba856dec17cc8f11bc3de46ebe91119043f551ecbc7db904a9bf.json
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This includes insurance verification and scheduling of the initial evaluation appointments for new clients. They will answer questions related to services and provide the appropriate referrals as required. This position acts as a liaison between DHS and private child welfare agencies to obtain the necessary documentation for children in foster care. They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services.\\r\\n\\r\\n&#160;\\r\\n\\r\\nEDUCATION AND EXPERIENCE: \\r\\n\\r\\n\\r\\n\\tA minimum of either a High School Diploma or equivalent is required.&#160; \\r\\n\\tAn Associate&#8217;s degree in Mental Health or a related field is preferred.\\r\\n\\tA minimum of 1 years&#8217; experience in a mental health setting is required. \\r\\n\\r\\n\\r\\n&#160;\\r\\n\\r\\nDUTIES AND RESPONSIBILITIES: \\r\\n\\r\\n\\r\\n\\tAccurately and thoroughly gather necessary information from clients/guardians to complete Client Demographics, Request for Services, and/or Access Screenings in the Electronic Clinical Record and other documentation as needed. \\r\\n\\tSets up CEHR portal during the initial call with the client/guardian.\\r\\n\\tBased upon information gathered, determines the clinical needs of the client and if the client is in crisis.\\r\\n\\tUtilizes basic clinical knowledge to determine eligibility for various therapeutic services offered.\\r\\n\\tVerifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery.\\r\\n\\tVerifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change.\\r\\n\\tCalls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner.\\r\\n\\tCoordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances.\\r\\n\\tProvide callers with appropriate referrals in a timely, pleasant, professional manner.\\r\\n\\tMaintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies.\\r\\n\\tMonitors failed claims and authorization reports and notifies staff of authorization requirements.\\r\\n\\tMonitors monthly client enrollment reports and other compliance reports as designated by supervisor.\\r\\n\\tConfirms all intake appointments within 1-2 business days prior to the appointment and assists clients in determining any barriers to attending the initial appointment.\\r\\n\\tTracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment.\\r\\n\\r\\n\\r\\n&#160;\\r\\n\\r\\nCOMPETENCIES AND ABILITIES:\\r\\n\\r\\n\\r\\n\\tFamiliarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming.&#160;&#160; \\r\\n\\tKnowledge of community mental health treatment programs and their continuum of care. \\r\\n\\tKnowledge of DHS child welfare systems and their continuum of care. \\r\\n\\tMust have a general understanding of child custody/guardianship laws. \\r\\n\\tMust have the ability to determine and respond appropriately to incoming crisis calls. \\r\\n\\tMust have the ability to interpret information from clients to determine clinical needs. \\r\\n\\tMust have excellent interpersonal skills &#8211; a pleasant, professional, service-oriented telephone and reception manner. \\r\\n\\tAbility to accurately enter data into agency database and generate reports as needed. \\r\\n\\tMust possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed. \\r\\n\\tAbility to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.\\r\\n\\r\\n\\r\\n&#160;\\r\\n\\r\\nLICENSING AND OTHER REQUIREMENTS: \\r\\n\\r\\n\\r\\n\\tValid driver&#8217;s license and / or reliable transportation.\\r\\n\\r\\n\\r\\n&#160;\\r\\n\\r\\n&#160;\\r\\n\\r\\nStarfish Family Services is an Equal Opportunity Employer\\r\\n\\r\\n\\r\\nEOE/M/F/D/V\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"STARFISH FAMILY SERVICES INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4A580A4AD8EA62204895312A9C8549BE\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"18316 Middlebelt Rd\",\"addressLocality\":\"Livonia\",\"addressRegion\":\"MI\",\"postalCode\":48152,\"addressCountry\":\"USA\"}},\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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