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Access and Customer Service Specialist
4A580A4AD8EA62204895312A9C8549BE · Livonia Clinic - Livonia, MI 48152; 18316 Middlebelt Rd, Livonia, MI, 48152, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 4A580A4AD8EA62204895312A9C8549BE |
| Title | Access and Customer Service Specialist |
| Normalized title | - |
| Department / team | Nonprofit - Social Services |
| Location | Livonia, MI, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-06-04 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 4A580A4AD8EA62204895312A9C8549BE. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Livonia. | Open |
| Department jobs | Active postings in Nonprofit - Social Services. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 4A580A4AD8EA62204895312A9C8549BE |
| Source | 407860fb-990b-49f1-b79c-f3517704d07d |
| ATS provider | Paycom ATS |
Description
Description
POSITION SUMMARY:
The Access & Customer Service Specialist is responsible for answering calls, determining eligibility, and gathering information required for services at Starfish Family Services Behavioral Health clinics. This includes insurance verification and scheduling of the initial evaluation appointments for new clients. They will answer questions related to services and provide the appropriate referrals as required. This position acts as a liaison between DHS and private child welfare agencies to obtain the necessary documentation for children in foster care. They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services.
EDUCATION AND EXPERIENCE:
A minimum of either a High School Diploma or equivalent is required.
An Associate’s degree in Mental Health or a related field is preferred.
A minimum of 1 years’ experience in a mental health setting is required.
DUTIES AND RESPONSIBILITIES:
Accurately and thoroughly gather necessary information from clients/guardians to complete Client Demographics, Request for Services, and/or Access Screenings in the Electronic Clinical Record and other documentation as needed.
Sets up CEHR portal during the initial call with the client/guardian.
Based upon information gathered, determines the clinical needs of the client and if the client is in crisis.
Utilizes basic clinical knowledge to determine eligibility for various therapeutic services offered.
Verifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery.
Verifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change.
Calls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner.
Coordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances.
Provide callers with appropriate referrals in a timely, pleasant, professional manner.
Maintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies.
Monitors failed claims and authorization reports and notifies staff of authorization requirements.
Monitors monthly client enrollment reports and other compliance reports as designated by supervisor.
Confirms all intake appointments within 1-2 business days prior to the appointment and assists clients in determining any barriers to attending the initial appointment.
Tracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment.
COMPETENCIES AND ABILITIES:
Familiarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming.
Knowledge of community mental health treatment programs and their continuum of care.
Knowledge of DHS child welfare systems and their continuum of care.
Must have a general understanding of child custody/guardianship laws.
Must have the ability to determine and respond appropriately to incoming crisis calls.
Must have the ability to interpret information from clients to determine clinical needs.
Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner.
Ability to accurately enter data into agency database and generate reports as needed.
Must possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed.
Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.
LICENSING AND OTHER REQUIREMENTS:
Valid driver’s license and / or reliable transportation.
Starfish Family Services is an Equal Opportunity Employer
EOE/M/F/D/V
Full job record
| Job ID | 638f853b340b9c8e1d4b4623530faa98f698d46b |
| Org ID | 3aca2335-479a-4dd4-a997-a76b23a15cb3 |
| Source ID | 407860fb-990b-49f1-b79c-f3517704d07d |
| Board ID | 407860fb-990b-49f1-b79c-f3517704d07d |
| Provider | paycom |
| Provider Job Key | 219477 |
| Title | Access and Customer Service Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Livonia Clinic - Livonia, MI 48152; 18316 Middlebelt Rd, Livonia, MI, 48152, USA |
| Department | Nonprofit - Social Services |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MI |
| City | Livonia |
| Salary Raw | Description POSITION SUMMARY: The Access & Customer Service Specialist is responsible for answering calls, determining eligibility, and gathering information required for services at Starfish Family Services Behavioral Health clinics. This includes insurance verification and scheduling of the initial evaluation appointments for new clients. They will answer questions related to services and provide the appropriate referrals as required. This position acts as a liaison between DHS and private child welfare agencies to obtain the necessary documentation for children in foster care. They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services. EDUCATION AND EXPERIENCE: A minimum of either a High School Diploma or equivalent is required. An Associate’s degree in Mental Health or a related field is preferred. A minimum of 1 years’ experience in a mental health setting is required. DUTIES AND RESPONSIBILITIES: Accurately and thoroughly gather necessary information from clients/guardians to complete Client Demographics, Request for Services, and/or Access Screenings in the Electronic Clinical Record and other documentation as needed. Sets up CEHR portal during the initial call with the client/guardian. Based upon information gathered, determines the clinical needs of the client and if the client is in crisis. Utilizes basic clinical knowledge to determine eligibility for various therapeutic services offered. Verifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery. Verifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change. Calls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner. Coordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances. Provide callers with appropriate referrals in a timely, pleasant, professional manner. Maintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies. Monitors failed claims and authorization reports and notifies staff of authorization requirements. Monitors monthly client enrollment reports and other compliance reports as designated by supervisor. Confirms all intake appointments within 1-2 business days prior to the appointment and assists clients in determining any barriers to attending the initial appointment. Tracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment. COMPETENCIES AND ABILITIES: Familiarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming. Knowledge of community mental health treatment programs and their continuum of care. Knowledge of DHS child welfare systems and their continuum of care. Must have a general understanding of child custody/guardianship laws. Must have the ability to determine and respond appropriately to incoming crisis calls. Must have the ability to interpret information from clients to determine clinical needs. Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. Ability to accurately enter data into agency database and generate reports as needed. Must possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed. Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts. LICENSING AND OTHER REQUIREMENTS: Valid driver’s license and / or reliable transportation. Starfish Family Services is an Equal Opportunity Employer EOE/M/F/D/V |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=219477&clientkey=4A580A4AD8EA62204895312A9C8549BE |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=219477&clientkey=4A580A4AD8EA62204895312A9C8549BE |
| First Seen At | 2026-06-06 09:47:05Z |
| Last Seen At | 2026-06-06 20:01:12Z |
| Last Checked At | 2026-06-06 20:01:12Z |
| Last Changed At | 2026-06-06 09:47:05Z |
| Inactive At | — |
| Source Posted At | 2026-06-04 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=4A580A4AD8EA62204895312A9C8549BE/date=2026-06-06/2026-06-06T20-01-09-527Z-ecd31cce536aba856dec17cc8f11bc3de46ebe91119043f551ecbc7db904a9bf.json |
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"description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><strong><span style=\"font-size:12pt;\">POSITION SUMMARY: </span></strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:1px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">The Access & Customer Service Specialist is responsible for answering calls, determining eligibility, and gathering information required for services at Starfish Family Services Behavioral Health clinics. This includes insurance verification and scheduling of the initial evaluation appointments for new clients. They will answer questions related to services and provide the appropriate referrals as required. This position acts as a liaison between DHS and private child welfare agencies to obtain the necessary documentation for children in foster care. They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:1px;\"> </p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><strong><span style=\"font-size:12pt;\">EDUCATION AND EXPERIENCE: </span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">A minimum of either a High School Diploma or equivalent is required.  </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">An Associate’s degree in Mental Health or a related field is 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</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Sets up CEHR portal during the initial call with the client/guardian.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Based upon information gathered, determines the clinical needs of the client and if the client is in crisis.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Utilizes basic clinical knowledge to determine eligibility for various therapeutic services offered.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Verifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Verifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Calls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Coordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Provide callers with appropriate referrals in a timely, pleasant, professional manner.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Maintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Monitors failed claims and authorization reports and notifies staff of authorization requirements.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Monitors monthly client enrollment reports and other compliance reports as designated by supervisor.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Confirms all intake appointments within 1-2 business days prior to the appointment</span><span style=\"font-size:12pt;\"> and assists clients in determining any barriers to attending the initial appointment.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Tracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><strong><span style=\"font-size:12pt;\">COMPETENCIES AND ABILITIES:</span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Familiarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming.   </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Knowledge of community mental health treatment programs and their continuum of care. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Knowledge of DHS child welfare systems and their continuum of care. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Must have a general understanding of child custody/guardianship laws. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Must have the ability to determine and respond appropriately to incoming crisis calls. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Must have the ability to interpret information from clients to determine clinical needs. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Ability to accurately enter data into agency database and generate reports as needed. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Must possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><strong><span style=\"font-size:12pt;\">LICENSING AND OTHER REQUIREMENTS:</span></strong> </span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><span style=\"font-size:12pt;\">Valid driver’s license and / or reliable transportation.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px;text-align:center;\"> </p>\r\n\r\n<p style=\"margin-left:48px;text-align:center;\"> </p>\r\n\r\n<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><strong><span style=\"font-size:12pt;\">Starfish Family Services is an Equal Opportunity Employer</span></strong></span></span></span></p>\r\n\r\n<div style=\"margin-right:-2px;\">\r\n<p style=\"margin-left:1px;text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#444444;\"><strong><span style=\"font-size:12pt;\">EOE/M/F/D/V</span></strong></span></span></span></p>\r\n</div>",
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They will answer questions related to services and provide the appropriate referrals as required. This position acts as a liaison between DHS and private child welfare agencies to obtain the necessary documentation for children in foster care. They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services.\\r\\n\\r\\n \\r\\n\\r\\nEDUCATION AND EXPERIENCE: \\r\\n\\r\\n\\r\\n\\tA minimum of either a High School Diploma or equivalent is required.  \\r\\n\\tAn Associate’s degree in Mental Health or a related field is preferred.\\r\\n\\tA minimum of 1 years’ experience in a mental health setting is required. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nDUTIES AND RESPONSIBILITIES: \\r\\n\\r\\n\\r\\n\\tAccurately and thoroughly gather necessary information from clients/guardians to complete Client Demographics, Request for Services, and/or Access Screenings in the Electronic Clinical Record and other documentation as needed. \\r\\n\\tSets up CEHR portal during the initial call with the client/guardian.\\r\\n\\tBased upon information gathered, determines the clinical needs of the client and if the client is in crisis.\\r\\n\\tUtilizes basic clinical knowledge to determine eligibility for various therapeutic services offered.\\r\\n\\tVerifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery.\\r\\n\\tVerifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change.\\r\\n\\tCalls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner.\\r\\n\\tCoordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances.\\r\\n\\tProvide callers with appropriate referrals in a timely, pleasant, professional manner.\\r\\n\\tMaintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies.\\r\\n\\tMonitors failed claims and authorization reports and notifies staff of authorization requirements.\\r\\n\\tMonitors monthly client enrollment reports and other compliance reports as designated by supervisor.\\r\\n\\tConfirms all intake appointments within 1-2 business days prior to the appointment and assists clients in determining any barriers to attending the initial appointment.\\r\\n\\tTracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nCOMPETENCIES AND ABILITIES:\\r\\n\\r\\n\\r\\n\\tFamiliarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming.   \\r\\n\\tKnowledge of community mental health treatment programs and their continuum of care. \\r\\n\\tKnowledge of DHS child welfare systems and their continuum of care. \\r\\n\\tMust have a general understanding of child custody/guardianship laws. \\r\\n\\tMust have the ability to determine and respond appropriately to incoming crisis calls. \\r\\n\\tMust have the ability to interpret information from clients to determine clinical needs. \\r\\n\\tMust have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. \\r\\n\\tAbility to accurately enter data into agency database and generate reports as needed. \\r\\n\\tMust possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed. \\r\\n\\tAbility to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nLICENSING AND OTHER REQUIREMENTS: \\r\\n\\r\\n\\r\\n\\tValid driver’s license and / or reliable transportation.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nStarfish Family Services is an Equal Opportunity Employer\\r\\n\\r\\n\\r\\nEOE/M/F/D/V\\r\\n \",\"responsibilities\":\"POSITION SUMMARY: \\r\\n\\r\\nThe Access & Customer Service Specialist is responsible for answering calls, determining eligibility, and gathering information required for services at Starfish Family Services Behavioral Health clinics. 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They will offer marketing activities to promote recognition of our name and services as well as for the purpose of creating service partnerships and increasing referrals for services.\\r\\n\\r\\n \\r\\n\\r\\nEDUCATION AND EXPERIENCE: \\r\\n\\r\\n\\r\\n\\tA minimum of either a High School Diploma or equivalent is required.  \\r\\n\\tAn Associate’s degree in Mental Health or a related field is preferred.\\r\\n\\tA minimum of 1 years’ experience in a mental health setting is required. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nDUTIES AND RESPONSIBILITIES: \\r\\n\\r\\n\\r\\n\\tAccurately and thoroughly gather necessary information from clients/guardians to complete Client Demographics, Request for Services, and/or Access Screenings in the Electronic Clinical Record and other documentation as needed. \\r\\n\\tSets up CEHR portal during the initial call with the client/guardian.\\r\\n\\tBased upon information gathered, determines the clinical needs of the client and if the client is in crisis.\\r\\n\\tUtilizes basic clinical knowledge to determine eligibility for various therapeutic services offered.\\r\\n\\tVerifies client mental health and substance abuse benefits, co-pays, deductibles and enters into client record for all clients and notes any changes to insurance prior to service delivery.\\r\\n\\tVerifies client insurance on a (minimum) monthly basis and notifies staff of requirements or status change.\\r\\n\\tCalls and returns calls, for all clients regarding appointment and insurance updates or calls clients and informs them of co-pays, deductibles, insurance requirements prior to sessions in a professional and timely manner.\\r\\n\\tCoordinates and communicates daily or as needed with clinicians to problem solve and manage client requests with special circumstances.\\r\\n\\tProvide callers with appropriate referrals in a timely, pleasant, professional manner.\\r\\n\\tMaintains a working knowledge of 3rd party billing procedures for Medicare, Medicaid, MCPN and commercial insurance companies.\\r\\n\\tMonitors failed claims and authorization reports and notifies staff of authorization requirements.\\r\\n\\tMonitors monthly client enrollment reports and other compliance reports as designated by supervisor.\\r\\n\\tConfirms all intake appointments within 1-2 business days prior to the appointment and assists clients in determining any barriers to attending the initial appointment.\\r\\n\\tTracking, scheduling, and communicating with clients/families as well as therapists to assist in the initial appointment.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nCOMPETENCIES AND ABILITIES:\\r\\n\\r\\n\\r\\n\\tFamiliarity with all Behavioral Health Services programs, eligibility requirements and scope as well as working knowledge of all Starfish Family Services programming.   \\r\\n\\tKnowledge of community mental health treatment programs and their continuum of care. \\r\\n\\tKnowledge of DHS child welfare systems and their continuum of care. \\r\\n\\tMust have a general understanding of child custody/guardianship laws. \\r\\n\\tMust have the ability to determine and respond appropriately to incoming crisis calls. \\r\\n\\tMust have the ability to interpret information from clients to determine clinical needs. \\r\\n\\tMust have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner. \\r\\n\\tAbility to accurately enter data into agency database and generate reports as needed. \\r\\n\\tMust possess strong problem solving and critical thinking skills and able to coordinate multiple parties to resolve scheduling problems as needed. \\r\\n\\tAbility to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nLICENSING AND OTHER REQUIREMENTS: \\r\\n\\r\\n\\r\\n\\tValid driver’s license and / or reliable transportation.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nStarfish Family Services is an Equal Opportunity Employer\\r\\n\\r\\n\\r\\nEOE/M/F/D/V\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"STARFISH FAMILY SERVICES INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4A580A4AD8EA62204895312A9C8549BE\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"18316 Middlebelt Rd\",\"addressLocality\":\"Livonia\",\"addressRegion\":\"MI\",\"postalCode\":48152,\"addressCountry\":\"USA\"}},\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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