Energy Administrative Assistant

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    "requisitionDescription": "<div><p id=\"isPasted\">The position of Administrative Assistant is of great significance to Valley Wide Cooperative. &nbsp;A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried on by the cooperative. &nbsp;A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company.&nbsp;</p><p><br></p><p><u>JOB SUMMARY:</u></p><p>These are the <strong>basic requirements</strong> of the position and must be performed competently.&nbsp;</p><ul><li>Maintain an in-depth knowledge of Valley Wide&rsquo;s services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service. &nbsp;&nbsp;</li></ul><ul type=\"disc\"><li>Address a high volume of incoming calls. &nbsp;Ensuring customer service quality, efficiency, and accuracy for all call transactions. &nbsp;&nbsp;</li><li>Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities. &nbsp;&nbsp;</li><li>Responsible for establishing new accounts and maintain the accuracy of customer account data and related information. &nbsp;&nbsp;</li><li>Follow up on new customer installations to ensure complete customer satisfaction. &nbsp; &nbsp;</li><li>Investigate and resolve customer questions and concerns efficiently and compassionately. &nbsp;Resolving all customer complaints in a friendly and tactful manner. &nbsp;&nbsp;</li><li>Assist in managing customer retention activities by ensuring customer needs are being met. &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Maintain sales and inventory records.&nbsp;</li><li>Ensure all customer interactions are consistently and accurately maintained in the system. &nbsp;&nbsp;</li><li>Process daily delivery and service orders, respond to work order issues in a courteous manner. &nbsp;&nbsp;</li><li>Responsible for records on customer sales and field reports.&nbsp;</li><li>Enforce and adhere to the company credit policy.&nbsp;</li><li>Ability to take full responsibility from start to finish.&nbsp;</li><li>Responsibly for maintaining company and customer confidentiality.&nbsp;</li><li>Contributes to team effort by accomplishing related results as needed.&nbsp;</li><li>Perform other duties as assigned. &nbsp;</li></ul><p>&nbsp;</p><p><u>ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:</u>&nbsp;</p><ul type=\"disc\"><li>High school diploma or GED required.&nbsp;</li><li>Customer service experience preferred. &nbsp;&nbsp;</li><li>Previous experience in bookkeeping and/or related position preferred. &nbsp;</li><li>Must have a current working knowledge of computer programs. &nbsp;&nbsp;</li><li>Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public. &nbsp;</li><li>Must be able to make appropriate decisions and execute them according to policy. &nbsp;</li><li>Must maintain appropriate and expected levels of customer service throughout the store.&nbsp;</li><li>Must have ability to determine order of need and task priority based on level of importance.&nbsp;</li><li>Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills.&nbsp;</li><li>Must exhibit a professional and positive image.&nbsp;</li></ul></div>\n",
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