Out of hours Call Handler

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  "source_hash": "3b217573561f729767e1f12ccc768c07d6ff6ec7458cb44bdc98918e2009dbc5",
  "last_changed_at": "2026-05-30T06:04:56.182Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Manchester, Greater Manchester, M30 9PJ, United Kingdom",
    "city": "Manchester",
    "region": "Greater Manchester",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T08:58:32.717Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Manchester, Greater Manchester, M30 9PJ, United Kingdom",
      "city": "Manchester",
      "region": "Greater Manchester",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "2855",
    "isRemote": null,
    "location": {
      "city": "Manchester",
      "state": "Greater Manchester"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "20930",
    "locationType": "0",
    "jobOpeningName": "Out of hours Call Handler",
    "departmentLabel": "Lanes Drainage Services",
    "employmentStatusLabel": "Permanent Part Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Manchester",
      "state": "Greater Manchester",
      "postalCode": "M30 9PJ",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-22",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Choose a career with the UK’s biggest independent drainage specialist</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">We are looking for an experienced call handler to join our reactive out of hours team. </span></span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">Shift Pattern: Monday, Tuesday, Thursday &amp; Friday (5pm - 12am)</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">Location: Eccles, Manchester</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34)\">Hourly Rate:<span style=\"font-weight: bold\"> £12.71 per hour.</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities;</span></p>\n<ul>\n<li>Working as part of a team you will be handling incoming and outgoing calls for key accounts &amp; call out customers</li>\n<li>Liaising with on call service engineers and the management teams to ensure works are carried out promptly</li>\n<li>Ensuring that all calls are answered and information logged</li>\n<li>Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7</li>\n<li>Working quickly and calmly whilst providing a high level of customer service focus to our client base</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About you:</span></p>\n<ul>\n<li>Previous data entry experience</li>\n<li>Previous experience in customer service</li>\n<li>Excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.</li>\n<li>Excellent communication skills <br><br><span style=\"font-weight: bold\">Benefits:</span></li>\n<li>Life Assurance;</li>\n<li>Auto enrolment pension scheme;</li>\n<li>Free onsite parking;</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Lanes:</span><br><br>At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.</span> </p>\n<p><br></p>\n<p><em>We are an equal opportunities employer and welcome applications from under-represented members of the community.</em> </p>\n<p><em>Strictly no agencies please</em> </p>\n<p><br></p>\n<p>LAN</p>\n<p><span style=\"font-family: 'Aptos Narrow', sans-serif; font-size: 10pt\"><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><br></span></span></span><br></p>",
    "compensation": "£12.71 per hour",
    "departmentId": "20930",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Out of hours Call Handler",
    "departmentLabel": "Lanes Drainage Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://lanesgroup.bamboohr.com/careers/2855",
    "employmentStatusLabel": "Permanent Part Time"
  }
}