Java Support Engineer - Pakistan - Karachi

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    "departmentLabel": "Customer Experience",
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    "location": {
      "city": "Clifton, South Karachi",
      "state": "Karachi",
      "postalCode": "75600",
      "addressCountry": "Pakistan"
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    "datePosted": "2026-01-05",
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    "description": "<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">What is the role? </span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\"><br></span></p>\n<p><br></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">dotCMS is currently seeking a </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Java Support Engineer - Tier 1</span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">. This role </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">performs deep investigation of technical issues with the dotCMS product, platform, and code base, and delivers solutions to a wide range of customer issues.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">This isn’t a tedious position with a standard playbook – the majority of our support requests are for new issues unique to specific environments and use cases. But if you enjoy new and varied challenges, and the opportunity to advance in your front-end, back-end, or full-stack development skills, we’d love to talk to you.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Additionally, you will participate in an on-call rotation, ensuring critical support coverage and a seamless client experience. If you thrive on variety, enjoy solving complex problems, and are excited by the chance to work across the full stack, we’d love to connect with you.</span></p>\n<p><br></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">This is a</span><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\"> full-time on-site contractor </span><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">position based in </span><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Karachi</span><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">. The work schedule is from </span><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">3:00 PM to Midnight local time (UTC+05:00),</span><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\"> with a one-hour break. We are currently unable to sponsor or assume sponsorship of employment visas.</span></p>\n<p><br></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">What is dotCMS?</span></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Founded in 2003, dotCMS is the most agile, scalable and secure content management system for enterprise. Built on leading Java technology, dotCMS is an open-source, universal content management system that gives developers the flexibility of a headless CMS while equipping marketers with no-code visual content authoring. Whether you're building a network of global websites, an employee intranet, a customer portal, or a single-page web application, dotCMS helps you manage content, images, and assets in one centralized location and deliver them to any channel. Some of our notable customers include Telus, Standard &amp; Poors, Hospital Corporation of America, Royal Bank of Canada, Deutsche Bank, Comcast, Vodafone, Thomson Reuters, Dairy Queen, Lennox International, Chewy.com, and O’Reilly Autoparts.</span></p>\n<p><br></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Who are we, really?</span></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">At “the dot,” you’ll find a diverse team of authentic individuals who share the goal of building the most agile, scalable, and secure content management system, delighting customers, and having a lot of fun doing it. Our mission is to make content work for everyone by simplifying content creation and delivery to drive collaboration &amp; engagement.</span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">We are</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\"> accountable</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">, </span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">collaborative team players</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\"> who take ownership and deliver excellence. As </span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">doers</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">, we are driven by dedication and a strong work ethic. We are </span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">passionately dedicated</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">, innovative, curious, and transparent, while </span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">remaining humble</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">. Above all, we are </span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">customer-obsessed</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">, focused on exceeding expectations with empathy and solutions-oriented thinking.</span></p>\n<p><br></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Working worldwide is in our DNA—whether it’s from the beautiful beaches of South America, the bustling cities of Pakistan, the innovative hubs of the USA and Canada, or the charming landscapes of Europe. We embrace the diversity of new cultures and experiences while valuing “you” time to recharge and thrive. And since we are all distributed, we like to gather around the cool waters of the Caribbean once a year for our regular off-site, where we blow off some steam and re-energize as a group.  </span></p>\n<p><br></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">What you’ll bring to the team: </span></p>\n<ul>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Provide remote technical support for dotCMS software products and services, including:</span>\n<ul>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Interact directly with clients via the support ticketing system and occasionally schedule video meetings</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Reproduce customer-reported issues</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Isolate-reported issues in configuration, implementation, and/or dotCMS code</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Respond with technical and creative solutions to client problems</span></li>\n</ul>\n</li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Resolve technical issues and requests about the product and implementations, including:</span>\n<ul>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Analyze and debug Java, JavaScript, and Apache Velocity code</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Submit bug reports, enhancement requests, and suggested bug fixes</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Build and deliver working sample code and examples</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Provide feedback to R&amp;D, documentation, and customer success on issues &amp; resolutions</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Participate in daily support stand-ups and regular development team meetings</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Take part in rotating pager duty shifts to provide off-hours support for critical customer issues</span></li>\n<li><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Contribute to other support-related technical and development projects as requested</span></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Why we get excited about you:</span><br></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">2+ years of Java development experience; full-stack a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">2+ years experience with web technologies, including HTML and CSS; SCSS a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">2+ years with front-end or back-end scripting languages; JavaScript and Apache Velocity a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Proven and demonstrable analytical, problem-solving, and communication skills</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Ability to speak and write English fluently</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Enjoys working in a team-oriented, collaborative environment</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Bachelor’s Degree or equivalent experience in a technical field</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Additional desirable experience</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Relational database administration; PostgreSQL a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Developing on Linux; AWS Linux a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Working with/within Docker containers; Kubernetes a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Administrating cloud-hosted environments; AWS a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Professional use of Version Control Systems; GitHub and Zenhub a plus</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">Implementing JavaScript libraries and frameworks such as jQuery, Angular, React, and Next.js</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Why should you join?</span></p>\n<p><span style=\"color: #202124; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">If you have a great experience but are tired of being a cog in a giant corporate wheel, this job is for you. It’s a chance to create a new product marketing function at an established, growing company with a mature product in use by major global organizations. Everything you do everyday, will make a huge impact on our company. Your work will be seen, felt and recognized and your past experience valued. </span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Your Compensation.</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\"> We offer competitive compensation that allows you to make a great living for yourself and your loved ones. </span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Your Team.</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\"> We are a humble, competitive, and small vendor making waves in our industry, and you will be part of a team that has your back. You never walk alone! We are a diverse and distributed team, and we offer annual company-paid training and development to our team members.</span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Your Voice.</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\"> Your voice matters to all of us, and we appreciate your opinion as we scale our company to the next level in an open and transparent environment. We will periodically update the entire team on business performance and strategic initiatives and offer the stage for an entrepreneurial-minded professional to produce key initiatives that help to move the needle.</span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Your Time.</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\"> We value you as an individual, team member, and professional. We can only expect you to deliver high performance within the right amount of You-time. Therefore, you will have access to an PTO policy (after the first 90 days in the company) and a generous number of local company-paid holidays.</span></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none\">dotCMS is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</span></p>\n<p><br><br></p>",
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