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IT Support Technician II

7b14ce60 09ee 40ba B236 A0fb6c98d59f 19000101 000001 · Orlando, FL, US, Orlando, FL · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7b14ce60 09ee 40ba B236 A0fb6c98d59f 19000101 000001
TitleIT Support Technician II
Normalized title-
Department / team-
LocationOrlando, FL, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7b14ce60 09ee 40ba B236 A0fb6c98d59f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Orlando.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7b14ce60 09ee 40ba B236 A0fb6c98d59f 19000101 000001
Source89dd4d5f-f2aa-4231-883b-a6c88bc678d6
ATS providerADP Workforce Now Recruiting

Description

We are seeking a skilled IT Support Technician II to join our team and provide both deskside and remote IT support onsite in our Orlando office. The ideal candidate will have at least 3+ years of experience troubleshooting hardware, software, and network issues in a fast-paced environment. This role requires strong problem-solving skills, excellent customer service, and the ability to support end-users at various levels of technical proficiency. Key Responsibilities: Provide deskside and remote IT support to employees, troubleshooting hardware, software, and network issues. Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals. Support end-users with Microsoft 365, email configuration, VPN, and cloud-based applications. Manage Active Directory accounts, including user provisioning, password resets, and permissions management. Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic switch/router configurations. Document technical issues and solutions in a ticketing system and ensure timely resolution. Provide training and guidance to end-users on best IT practices and security policies. Participate in IT projects, including system upgrades, deployments, and migrations. Collaborate with other IT teams to escalate complex technical issues when necessary. Minimum Qualifications: 3+ years of hands-on experience providing deskside and remote IT support. Strong troubleshooting skills with Windows 10, 11, phones and printers. Experience supporting Microsoft 365, Active Directory, VPN, and cloud-based applications. Familiarity with basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi, and VPN). Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar. Knowledge of IT security best practices, including endpoint protection and MFA. Excellent communication and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Work Environment & Physical Requirements: Ability to stand, bend, twist, climb ladders, and lift equipment or materials weighing up to 50 lbs as part of routine job duties. Willingness and flexibility to travel to various sites or locations as required by business needs. Occasional after-hours or weekend support may be required for system maintenance and updates. Benefits: 401(k) with matching contributions Comprehensive health, dental, and vision insurance Life insurance and short-term disability coverage Paid time off and an employee assistance program Health savings account Referral program Schedule: Full-time, 8-hour shifts Monday to Friday Onsite in a professional office setting Equal Opportunity Statement : Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify : This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Full job record

Job ID634b6653419c2a2ba1ab48b91c46b3b34dc991fc
Org IDbb503254-7a71-471c-94da-2bbfa606765c
Source ID89dd4d5f-f2aa-4231-883b-a6c88bc678d6
Board ID89dd4d5f-f2aa-4231-883b-a6c88bc678d6
Provideradp_workforcenow
Provider Job Key950061
TitleIT Support Technician II
Normalized Title—
Statusactive
Activeyes
Location TextOrlando, FL, US, Orlando, FL
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionFL
CityOrlando
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7b14ce60-09ee-40ba-b236-a0fb6c98d59f&ccId=19000101_000001&lang=en_US&type=JS&jobId=950061&jwId=9205667335868_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7b14ce60-09ee-40ba-b236-a0fb6c98d59f&ccId=19000101_000001&lang=en_US&type=JS&jobId=950061&jwId=9205667335868_1
First Seen At2026-05-31 18:42:45Z
Last Seen At2026-06-06 11:56:47Z
Last Checked At2026-06-06 11:56:47Z
Last Changed At2026-06-06 11:56:47Z
Inactive At—
Source Posted At2026-05-27 18:27:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7b14ce60-09ee-40ba-b236-a0fb6c98d59f|19000101_000001/date=2026-06-06/2026-06-06T11-56-46-593Z-c53f8e33b431831a3044e1199757e6300415132015507c4a09d7c35d406ce3cd.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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This role requires strong problem-solving skills, excellent customer service, and the ability to support end-users at various levels of technical proficiency.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Key Responsibilities:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Provide deskside and remote IT support to employees, troubleshooting hardware, software, and network issues.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Support end-users with Microsoft 365, email configuration, VPN, and cloud-based applications.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Manage Active Directory accounts, including user provisioning, password resets, and permissions management.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic switch/router configurations.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Document technical issues and solutions in a ticketing system and ensure timely resolution.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Provide training and guidance to end-users on best IT practices and security policies.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Participate in IT projects, including system upgrades, deployments, and migrations.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Collaborate with other IT teams to escalate complex technical issues when necessary.</li></ul><p><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Minimum Qualifications:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">3+ years of hands-on experience providing deskside and remote IT support.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Strong troubleshooting skills with Windows 10, 11, phones and printers.&nbsp;</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Experience supporting Microsoft 365, Active Directory, VPN, and cloud-based applications.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Familiarity with basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi, and VPN).</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Knowledge of IT security best practices, including endpoint protection and MFA.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Excellent communication and customer service skills.</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Ability to prioritize tasks and work independently in a fast-paced environment.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Work Environment &amp; Physical Requirements:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>Ability to stand, bend, twist, climb ladders, and lift equipment or materials weighing up to 50 lbs as part of routine job duties.</strong></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><strong>Willingness and flexibility to travel to various sites or locations as required by business needs.</strong></li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Occasional after-hours or weekend support may be required for system maintenance and updates.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Benefits:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">401(k) with matching contributions</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Comprehensive health, dental, and vision insurance</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Life insurance and short-term disability coverage</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Paid time off and an employee assistance program</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Health savings account</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Referral program</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Schedule:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Full-time, 8-hour shifts&nbsp;</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Monday to Friday</li><li style=\"margin: 0in; line-height: normal; font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">Onsite in a professional office setting</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Equal Opportunity Statement</strong></span><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">: Farah &amp; Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\"><br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>E-Verify</strong></span><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: rgb(0, 0, 0);\">: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.</span></p></div></div>\n",
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    "requisitionTitle": "IT Support Technician II",
    "clientRequisitionID": "1239",
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    "requisitionLocations": [
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}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/634b6653419c2a2ba1ab48b91c46b3b34dc991fc?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/bb503254-7a71-471c-94da-2bbfa606765cJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/89dd4d5f-f2aa-4231-883b-a6c88bc678d6JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/634b6653419c2a2ba1ab48b91c46b3b34dc991fc/eventsJSON

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