Associate Restaurant Manager

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    "jobTitle": "Associate Restaurant Manager",
    "location": "042161 - Red Lion - Red Lion, PA 17356",
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    "description": "<h2 style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#0000FF;\"><em><span style=\"color:#538135;\">Basic Purpose and Objectives of the Position</span></em></span></span></span></h2>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant.&nbsp; Focal points include:</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Driving excellence in customer service</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Maintaining company standards in product and facility specifications</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Supervising food handling procedures and operational processes</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM.&nbsp; The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position.&nbsp; The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching.&nbsp; ARM&rsquo;s that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<h2 style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#0000FF;\"><em><span style=\"color:#538135;\">Principle Accountabilities</span></em></span></span></span></h2>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Customer Satisfaction/Product Quality</span></u></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Tracks, analyzes and resolves sources of customer complaints.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ensure that food safety standards are met.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Financial</span></u></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Develops and drives restaurant annual operating plan.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Develops store CAPEX requests and is the principle interface with all vendors.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:24px;text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Operations</span></u></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ensures that facilities and equipment are maintained to Company standards.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Oversees development and revision of weekly management and crew schedules.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Human Resources</span></u></span></span></span></h3>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Directs all restaurant level HR activity including:</span></span></span></li>\r\n</ul>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Personal accountability for crew hiring decisions</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Learning Zone planning and execution</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Performance management</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Compensation</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Employee relations issues up to and including termination</span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Develops and monitors staffing plans and directs crew sourcing activities.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<h2 style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#0000FF;\"><em><span style=\"color:#538135;\">Success Measures</span></em></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Achievement of restaurant annual operating plan</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Margin improvement over previous year sales growth</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Weekly/Period restaurant performance in sales, labor, and COGS</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">PRC results and DISSAT scores</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Learning Zone certification levels, crew turnover and staffing levels</span></span></span></li>\r\n</ul>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Associate Restaurant Manager\",\"identifier\":\"J14X0166995\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/431E50EAB8218E67FC2327FA172AEF31/jobs/66995\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=431E50EAB8218E67FC2327FA172AEF31\",\"datePosted\":\"2025-11-06\",\"description\":\"Job DetailsJob Location: 042161 - Red Lion - Red Lion, PA 17356Position Type: Associate Restaurant ManagerBasic Purpose and Objectives of the Position\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant.&nbsp; Focal points include:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tDriving excellence in customer service\\r\\n\\tMaintaining company standards in product and facility specifications\\r\\n\\tSupervising food handling procedures and operational processes\\r\\n\\tExercising basic, shift-to-shift financial control to meet the restaurant profit margin targets\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIn addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM.&nbsp; The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position.&nbsp; The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching.&nbsp; ARM&rsquo;s that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrinciple Accountabilities\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCustomer Satisfaction/Product Quality\\r\\n\\r\\n\\r\\n\\tMaintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.\\r\\n\\tDrives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.\\r\\n\\tTracks, analyzes and resolves sources of customer complaints.\\r\\n\\tEnsure that food safety standards are met.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFinancial\\r\\n\\r\\n\\r\\n\\tDevelops and drives restaurant annual operating plan.\\r\\n\\tAnalyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.\\r\\n\\tTrains and mentors subordinates on financial analyses and profitability tips for the restaurant.\\r\\n\\tDevelops store CAPEX requests and is the principle interface with all vendors.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOperations\\r\\n\\r\\n\\r\\n\\tEnsures that facilities and equipment are maintained to Company standards.\\r\\n\\tMonitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards\\r\\n\\tEstablishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.\\r\\n\\tOversees development and revision of weekly management and crew schedules.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHuman Resources\\r\\n\\r\\n\\r\\n\\tDirects all restaurant level HR activity including:\\r\\n\\r\\n\\r\\n\\r\\n\\tPersonal accountability for crew hiring decisions\\r\\n\\tLearning Zone planning and execution\\r\\n\\tPerformance management\\r\\n\\tCompensation\\r\\n\\tEmployee relations issues up to and including termination\\r\\n\\r\\n\\r\\n\\r\\n\\tProvides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.\\r\\n\\tDevelops and monitors staffing plans and directs crew sourcing activities.\\r\\n\\tManages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSuccess Measures\\r\\n\\r\\n\\r\\n\\tAchievement of restaurant annual operating plan\\r\\n\\tMargin improvement over previous year sales growth\\r\\n\\tWeekly/Period restaurant performance in sales, labor, and COGS\\r\\n\\tPRC results and DISSAT scores\\r\\n\\tLearning Zone certification levels, crew turnover and staffing levels\\r\\n\\r\\nQualificationsKnowledge and Skill Requirements\\n\\nDelivers Excellence in Customer Service\\n\\nIs fully aware of customer needs and ensures that they receive quality products and service.  Ensures work is to the correct standard.  Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.  Possesses a strong eye for detail and cleanliness.  Presents a positive image through tidy and professional appearance of self and other employees.  Interacts with customers in a highly effective and proactive manner.  Consistently seeks to improve the customer experience.  Demonstrates and emphasizes to others the importance of a winning customer experience.  Uses customer feedback tools and techniques in making decisions and improving restaurant performance.\\n\\n \\n\\nTeam Leadership\\n\\nSupervises others and efficiently coordinates their work.  Delegates tasks to the most appropriate member of staff.  Is able to remain in control in difficult situations.  Provides clear direction and authority.  Gets involved in a hands-on manner and leads by example.  Is assertive.  Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals.  Demonstrates principled leadership and sound business ethics; stands up for what’s right.  Celebrates achievements; recognizes and rewards others; generates pride and commitment.  Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback.  Demonstrates passion, enthusiasm and intensity in work; is a role model.\\n\\n \\n\\n \\n\\nBusiness Savvy\\n\\nIdentifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.  Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency.  Ensures understanding and use of available business tools by appropriate team members.  Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.  Understands key business drivers and uses this knowledge to build sales and achieve margin targets.\\n\\n \\n\\nTeam Development\\n\\nIdentifies appropriate staff development needs and action plans and ensure time is available for crew development.  Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills.  Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and “walking the talk”.  Provides resources for development, follows up and gives positive, direct feedback.  Provides ongoing coaching and feedback as well as periodic formal assessment of progress.\\n\\n \\n\\nRestaurant Operations\\n\\nTechnically proficient in all aspects of food preparation, production and delivery.  Displays detailed knowledge of all key food handling/food safety procedures.  Familiar with basic restaurant equipment troubleshooting.  Displays detailed knowledge of all company product standards.\\n\\n \\n\\nEducational Attainment/Experience Requirements\\n\\n\\n\\tHigh school diploma or GED.\\n\\tSupervisory experience in either a food service or retail environment\\n\\tDemonstrated ability to maintain financial controls and coach and train hourly employees.\\n\\tProven ability to drive customer satisfaction, financial performance and employee satisfaction.\\n\\n\\n \\n\\n \\n\\nDisclaimer\\n\\n \\n\\nThe list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job.  The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).\",\"responsibilities\":\"Basic Purpose and Objectives of the Position\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant.&nbsp; Focal points include:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tDriving excellence in customer service\\r\\n\\tMaintaining company standards in product and facility specifications\\r\\n\\tSupervising food handling procedures and operational processes\\r\\n\\tExercising basic, shift-to-shift financial control to meet the restaurant profit margin targets\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIn addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM.&nbsp; The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position.&nbsp; The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching.&nbsp; ARM&rsquo;s that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrinciple Accountabilities\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCustomer Satisfaction/Product Quality\\r\\n\\r\\n\\r\\n\\tMaintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.\\r\\n\\tDrives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.\\r\\n\\tTracks, analyzes and resolves sources of customer complaints.\\r\\n\\tEnsure that food safety standards are met.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFinancial\\r\\n\\r\\n\\r\\n\\tDevelops and drives restaurant annual operating plan.\\r\\n\\tAnalyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.\\r\\n\\tTrains and mentors subordinates on financial analyses and profitability tips for the restaurant.\\r\\n\\tDevelops store CAPEX requests and is the principle interface with all vendors.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOperations\\r\\n\\r\\n\\r\\n\\tEnsures that facilities and equipment are maintained to Company standards.\\r\\n\\tMonitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards\\r\\n\\tEstablishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.\\r\\n\\tOversees development and revision of weekly management and crew schedules.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHuman Resources\\r\\n\\r\\n\\r\\n\\tDirects all restaurant level HR activity including:\\r\\n\\r\\n\\r\\n\\r\\n\\tPersonal accountability for crew hiring decisions\\r\\n\\tLearning Zone planning and execution\\r\\n\\tPerformance management\\r\\n\\tCompensation\\r\\n\\tEmployee relations issues up to and including termination\\r\\n\\r\\n\\r\\n\\r\\n\\tProvides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.\\r\\n\\tDevelops and monitors staffing plans and directs crew sourcing activities.\\r\\n\\tManages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSuccess Measures\\r\\n\\r\\n\\r\\n\\tAchievement of restaurant annual operating plan\\r\\n\\tMargin improvement over previous year sales growth\\r\\n\\tWeekly/Period restaurant performance in sales, labor, and COGS\\r\\n\\tPRC results and DISSAT scores\\r\\n\\tLearning Zone certification levels, crew turnover and staffing levels\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SUMMERWOOD MASTER\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=431E50EAB8218E67FC2327FA172AEF31\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"610 Lombard Rd\",\"addressLocality\":\"Red Lion\",\"addressRegion\":\"PA\",\"postalCode\":17356,\"addressCountry\":\"USA\"}},\"qualifications\":\"Knowledge and Skill Requirements\\n\\nDelivers Excellence in Customer Service\\n\\nIs fully aware of customer needs and ensures that they receive quality products and service.  Ensures work is to the correct standard.  Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.  Possesses a strong eye for detail and cleanliness.  Presents a positive image through tidy and professional appearance of self and other employees.  Interacts with customers in a highly effective and proactive manner.  Consistently seeks to improve the customer experience.  Demonstrates and emphasizes to others the importance of a winning customer experience.  Uses customer feedback tools and techniques in making decisions and improving restaurant performance.\\n\\n \\n\\nTeam Leadership\\n\\nSupervises others and efficiently coordinates their work.  Delegates tasks to the most appropriate member of staff.  Is able to remain in control in difficult situations.  Provides clear direction and authority.  Gets involved in a hands-on manner and leads by example.  Is assertive.  Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals.  Demonstrates principled leadership and sound business ethics; stands up for what’s right.  Celebrates achievements; recognizes and rewards others; generates pride and commitment.  Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback.  Demonstrates passion, enthusiasm and intensity in work; is a role model.\\n\\n \\n\\n \\n\\nBusiness Savvy\\n\\nIdentifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.  Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency.  Ensures understanding and use of available business tools by appropriate team members.  Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.  Understands key business drivers and uses this knowledge to build sales and achieve margin targets.\\n\\n \\n\\nTeam Development\\n\\nIdentifies appropriate staff development needs and action plans and ensure time is available for crew development.  Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills.  Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and “walking the talk”.  Provides resources for development, follows up and gives positive, direct feedback.  Provides ongoing coaching and feedback as well as periodic formal assessment of progress.\\n\\n \\n\\nRestaurant Operations\\n\\nTechnically proficient in all aspects of food preparation, production and delivery.  Displays detailed knowledge of all key food handling/food safety procedures.  Familiar with basic restaurant equipment troubleshooting.  Displays detailed knowledge of all company product standards.\\n\\n \\n\\nEducational Attainment/Experience Requirements\\n\\n\\n\\tHigh school diploma or GED.\\n\\tSupervisory experience in either a food service or retail environment\\n\\tDemonstrated ability to maintain financial controls and coach and train hourly employees.\\n\\tProven ability to drive customer satisfaction, financial performance and employee satisfaction.\\n\\n\\n \\n\\n \\n\\nDisclaimer\\n\\n \\n\\nThe list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job.  The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).\",\"experienceRequirements\":\"Knowledge and Skill Requirements\\n\\nDelivers Excellence in Customer Service\\n\\nIs fully aware of customer needs and ensures that they receive quality products and service.  Ensures work is to the correct standard.  Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.  Possesses a strong eye for detail and cleanliness.  Presents a positive image through tidy and professional appearance of self and other employees.  Interacts with customers in a highly effective and proactive manner.  Consistently seeks to improve the customer experience.  Demonstrates and emphasizes to others the importance of a winning customer experience.  Uses customer feedback tools and techniques in making decisions and improving restaurant performance.\\n\\n \\n\\nTeam Leadership\\n\\nSupervises others and efficiently coordinates their work.  Delegates tasks to the most appropriate member of staff.  Is able to remain in control in difficult situations.  Provides clear direction and authority.  Gets involved in a hands-on manner and leads by example.  Is assertive.  Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals.  Demonstrates principled leadership and sound business ethics; stands up for what’s right.  Celebrates achievements; recognizes and rewards others; generates pride and commitment.  Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback.  Demonstrates passion, enthusiasm and intensity in work; is a role model.\\n\\n \\n\\n \\n\\nBusiness Savvy\\n\\nIdentifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.  Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency.  Ensures understanding and use of available business tools by appropriate team members.  Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.  Understands key business drivers and uses this knowledge to build sales and achieve margin targets.\\n\\n \\n\\nTeam Development\\n\\nIdentifies appropriate staff development needs and action plans and ensure time is available for crew development.  Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills.  Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and “walking the talk”.  Provides resources for development, follows up and gives positive, direct feedback.  Provides ongoing coaching and feedback as well as periodic formal assessment of progress.\\n\\n \\n\\nRestaurant Operations\\n\\nTechnically proficient in all aspects of food preparation, production and delivery.  Displays detailed knowledge of all key food handling/food safety procedures.  Familiar with basic restaurant equipment troubleshooting.  Displays detailed knowledge of all company product standards.\\n\\n \\n\\nEducational Attainment/Experience Requirements\\n\\n\\n\\tHigh school diploma or GED.\\n\\tSupervisory experience in either a food service or retail environment\\n\\tDemonstrated ability to maintain financial controls and coach and train hourly employees.\\n\\tProven ability to drive customer satisfaction, financial performance and employee satisfaction.\\n\\n\\n \\n\\n \\n\\nDisclaimer\\n\\n \\n\\nThe list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job.  The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<h2 style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#0000FF;\"><em><span style=\"color:#538135;\">Knowledge and Skill Requirements</span></em></span></span></span></h2>\n\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Delivers Excellence in Customer Service</span></u></span></span></span></h3>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Is fully aware of customer needs and ensures that they receive quality products and service.  Ensures work is to the correct standard.  Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.  Possesses a strong eye for detail and cleanliness.  Presents a positive image through tidy and professional appearance of self and other employees.  Interacts with customers in a highly effective and proactive manner.  Consistently seeks to improve the customer experience.  Demonstrates and emphasizes to others the importance of a winning customer experience.  Uses customer feedback tools and techniques in making decisions and improving restaurant performance.</span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Team Leadership</span></u></span></span></span></h3>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Supervises others and efficiently coordinates their work.  Delegates tasks to the most appropriate member of staff.  Is able to remain in control in difficult situations.  Provides clear direction and authority.  Gets involved in a hands-on manner and leads by example.  Is assertive.  Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals.  Demonstrates principled leadership and sound business ethics; stands up for what’s right.  Celebrates achievements; recognizes and rewards others; generates pride and commitment.  Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback.  Demonstrates passion, enthusiasm and intensity in work; is a role model.</span></span></span></p>\n\n<div style=\"page-break-after:always;\"><span style=\"display:none\"> </span></div>\n\n<p style=\"text-align:justify;\"> </p>\n\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Business Savvy</span></u></span></span></span></h3>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.  Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency.  Ensures understanding and use of available business tools by appropriate team members.  Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.  Understands key business drivers and uses this knowledge to build sales and achieve margin targets.</span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Team Development</span></u></span></span></span></h3>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Identifies appropriate staff development needs and action plans and ensure time is available for crew development.  Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills.  Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and “walking the talk”.  Provides resources for development, follows up and gives positive, direct feedback.  Provides ongoing coaching and feedback as well as periodic formal assessment of progress.</span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<h3 style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#FF00FF;\"><u><span style=\"color:#538135;\">Restaurant Operations</span></u></span></span></span></h3>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Technically proficient in all aspects of food preparation, production and delivery.  Displays detailed knowledge of all key food handling/food safety procedures.  Familiar with basic restaurant equipment troubleshooting.  Displays detailed knowledge of all company product standards.</span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<h2 style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#0000FF;\"><em><span style=\"color:#538135;\">Educational Attainment/Experience Requirements</span></em></span></span></span></h2>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">High school diploma or GED.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Supervisory experience in either a food service or retail environment</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Demonstrated ability to maintain financial controls and coach and train hourly employees.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Proven ability to drive customer satisfaction, financial performance and employee satisfaction.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Disclaimer</span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job.  The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).</span></span></span></p>",
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