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Director of Digital Analytics & Customer Insights

Ragbone · On Site · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyRagbone
TitleDirector of Digital Analytics & Customer Insights
Normalized title-
Department / team-
Location-
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-05-27 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ragbone.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRagbone
Sourcef61c8126-3112-4983-bf66-7d78191bc9a5
ATS providerJazzHR / ApplyToJob

Description

Director of Digital Analytics & Customer Insights About rag & bone From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. Job Summary: Rag & bone is seeking a Director of Digital Analytics & Customer Insights to lead our data-driven strategy for understanding customer behavior and optimizing site performance. This role will own the analytics roadmap, ensuring actionable insights that drive conversion, engagement, and retention across digital channels. You will partner with marketing, product, site merchandising, and technology teams to deliver advanced analytics, reporting, and predictive modeling. Responsibilities: · Develop and lead the customer and site analytics strategy, aligning with business objectives and KPIs. · Oversee implementation and governance of analytics tools (e.g., Google Analytics, PowerBI, ActionIQ). · Analyze customer journeys, segmentation, and lifetime value to inform personalization and targeting strategies. · Drive site performance analysis, including funnel optimization, A/B testing, and conversion rate improvement. · Build customer dashboards and reporting frameworks for executive and operational teams. · Lead attribution modeling and ROI analysis for marketing and site initiatives. · Partner with data engineering to ensure data integrity and accessibility. · Manage a team of analysts and foster a culture of data-driven decision-making. · Stay ahead of industry trends in analytics, privacy regulations, and emerging technologies. Qualifications: · 8+ years of experience in digital and customer analytics, with at least 3 years in a leadership role. · Expertise in web analytics platforms (Google Analytics), CDP (ActionIQ), and data visualization tools (Looker, PowerBI). · Strong understanding of eCommerce KPIs, customer behavior analysis, and site optimization. · Experience with SQL and data manipulation; familiarity with predictive modeling and machine learning is a plus. · Excellent communication skills and ability to influence senior stakeholders. · Proven track record of building and leading high-performing analytics teams. Preferred Skills: · Experience with PowerBI and SQL · Experience with Customer Data Platforms (CDPs) and personalization engines. · Experience with web analytics platforms (Google Analytics) · Knowledge of privacy and data compliance (GDPR, CCPA). · Familiarity with experimentation platforms. · Familiarity with Shopify · Strong business acumen and ability to translate insights into action. Rules we live by | Rules you live by Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity Have No Fear | Innovate and solve problems Own Every Decision | Work together and get results Quality Matters | Not only with product, but we see it in our people Make Shit Happen | Be disciplined, be competitive Benefits Paid Time Off Clothing Allowance Generous Employee Discount Paid Parental Leave Membership to Calm and access to other wellness benefits Medical, dental, vision and ancillary benefits 401k Salary: The target salary for this role is between $180,000 and $200,000 based on candidates’ experience and and expectations. This role is based in our Meatpacking District, NYC office, with a four-day in-office schedule. rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Full job record

Job ID6339646027ba96175b79e8067de1e26c41023ceb
Org ID38f2dd2b-de65-4ffd-a7fc-07f4285352a0
Source IDf61c8126-3112-4983-bf66-7d78191bc9a5
Board IDf61c8126-3112-4983-bf66-7d78191bc9a5
Providerjazzhr
Provider Job Keyo9SmxS9rsA
TitleDirector of Digital Analytics & Customer Insights
Normalized Title
Statusactive
Activeyes
Location Text
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
Country
Region
City
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ragbone.applytojob.com/apply/o9SmxS9rsA/Director-Of-Digital-Analytics-Customer-Insights
Apply URLhttps://ragbone.applytojob.com/apply/o9SmxS9rsA/Director-Of-Digital-Analytics-Customer-Insights
First Seen At2026-05-30 06:11:20Z
Last Seen At2026-06-06 10:53:00Z
Last Checked At2026-06-06 10:53:00Z
Last Changed At2026-05-30 06:11:20Z
Inactive At
Source Posted At2026-05-27 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=ragbone/date=2026-06-06/2026-06-06T10-52-54-706Z-076046656b4682a2fc199ee4042899fcb082882f231dc3932ba05b64d7e0d6fc.json
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  "last_changed_at": "2026-05-30T06:11:20.773Z",
  "active_status": "active"
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Native Structured
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    "heading": "Director of Digital Analytics & Customer Insights",
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    "description_html": "<span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Director of Digital Analytics & Customer Insights</b></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b>About rag & bone</b></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. </span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#000000;\">Job Summary: </span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">Rag & bone is seeking a Director of Digital Analytics & Customer Insights to lead our data-driven strategy for understanding customer behavior and optimizing site performance. This role will own the analytics roadmap, ensuring actionable insights that drive conversion, engagement, and retention across digital channels. You will partner with marketing, product, site merchandising, and technology teams to deliver advanced analytics, reporting, and predictive modeling.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#000000;\">Responsibilities:</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Develop and lead the customer and site analytics strategy, aligning with business objectives and KPIs.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Oversee implementation and governance of analytics tools (e.g., Google Analytics, PowerBI, ActionIQ).</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Analyze customer journeys, segmentation, and lifetime value to inform personalization and targeting strategies.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Drive site performance analysis, including funnel optimization, A/B testing, and conversion rate improvement.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Build customer dashboards and reporting frameworks for executive and operational teams.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Lead attribution modeling and ROI analysis for marketing and site initiatives.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Partner with data engineering to ensure data integrity and accessibility.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Manage a team of analysts and foster a culture of data-driven decision-making.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Stay ahead of industry trends in analytics, privacy regulations, and emerging technologies.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· 8+ years of experience in digital and customer analytics, with at least 3 years in a leadership role.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Expertise in web analytics platforms (Google Analytics), CDP (ActionIQ), and data visualization tools (Looker, PowerBI).</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Strong understanding of eCommerce KPIs, customer behavior analysis, and site optimization.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with SQL and data manipulation; familiarity with predictive modeling and machine learning is a plus.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Excellent communication skills and ability to influence senior stakeholders.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Proven track record of building and leading high-performing analytics teams.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Preferred Skills:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with PowerBI and SQL</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with Customer Data Platforms (CDPs) and personalization engines.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with web analytics platforms (Google Analytics)</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Knowledge of privacy and data compliance (GDPR, CCPA).</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Familiarity with experimentation platforms.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Familiarity with Shopify</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Strong business acumen and ability to translate insights into action.</span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Rules we live by</b> | Rules you live by</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Be a Good Human | </b>Be original, be authentic. Stand for diversity, equitability & inclusivity</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Have No Fear | </b>Innovate and solve problems</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Own Every Decision | </b>Work together and get results</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Quality Matters | </b>Not only with product, but we see it in our people</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Make Shit Happen | </b>Be disciplined, be competitive</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#000000;\">Benefits </span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Paid Time Off</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Clothing Allowance </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Generous Employee Discount </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Paid Parental Leave</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Membership to Calm and access to other wellness benefits</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Medical, dental, vision and ancillary benefits </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">401k</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Salary: </span></span></b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">The target salary for this role is between $180,000 and $200,000 based on candidates’ experience and and expectations. </span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">This role is based in our Meatpacking District, NYC office, with a four-day in-office schedule.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.</span></span></i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"color:#000000;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></i></span></span></span><br> ",
    "description_text": "Director of Digital Analytics & Customer Insights\n About rag & bone\n From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.\n We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.\n Job Summary:\n Rag & bone is seeking a Director of Digital Analytics & Customer Insights to lead our data-driven strategy for understanding customer behavior and optimizing site performance. This role will own the analytics roadmap, ensuring actionable insights that drive conversion, engagement, and retention across digital channels. You will partner with marketing, product, site merchandising, and technology teams to deliver advanced analytics, reporting, and predictive modeling.\n Responsibilities:\n · Develop and lead the customer and site analytics strategy, aligning with business objectives and KPIs.\n · Oversee implementation and governance of analytics tools (e.g., Google Analytics, PowerBI, ActionIQ).\n · Analyze customer journeys, segmentation, and lifetime value to inform personalization and targeting strategies.\n · Drive site performance analysis, including funnel optimization, A/B testing, and conversion rate improvement.\n · Build customer dashboards and reporting frameworks for executive and operational teams.\n · Lead attribution modeling and ROI analysis for marketing and site initiatives.\n · Partner with data engineering to ensure data integrity and accessibility.\n · Manage a team of analysts and foster a culture of data-driven decision-making.\n · Stay ahead of industry trends in analytics, privacy regulations, and emerging technologies.\n Qualifications:\n · 8+ years of experience in digital and customer analytics, with at least 3 years in a leadership role.\n · Expertise in web analytics platforms (Google Analytics), CDP (ActionIQ), and data visualization tools (Looker, PowerBI).\n · Strong understanding of eCommerce KPIs, customer behavior analysis, and site optimization.\n · Experience with SQL and data manipulation; familiarity with predictive modeling and machine learning is a plus.\n · Excellent communication skills and ability to influence senior stakeholders.\n · Proven track record of building and leading high-performing analytics teams.\n Preferred Skills:\n · Experience with PowerBI and SQL\n · Experience with Customer Data Platforms (CDPs) and personalization engines.\n · Experience with web analytics platforms (Google Analytics)\n · Knowledge of privacy and data compliance (GDPR, CCPA).\n · Familiarity with experimentation platforms.\n · Familiarity with Shopify\n · Strong business acumen and ability to translate insights into action.\n Rules we live by | Rules you live by\n Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity\n Have No Fear | Innovate and solve problems\n Own Every Decision | Work together and get results\n Quality Matters | Not only with product, but we see it in our people\n Make Shit Happen | Be disciplined, be competitive\n Benefits Paid Time Off\n Clothing Allowance\n Generous Employee Discount\n Paid Parental Leave\n Membership to Calm and access to other wellness benefits\n Medical, dental, vision and ancillary benefits\n 401k\n Salary: The target salary for this role is between $180,000 and $200,000 based on candidates’ experience and and expectations.\n This role is based in our Meatpacking District, NYC office, with a four-day in-office schedule.\n rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.\n Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.",
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      "description": "<span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Director of Digital Analytics & Customer Insights</b></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b>About rag & bone</b></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> </span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. </span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#000000;\">Job Summary: </span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">Rag & bone is seeking a Director of Digital Analytics & Customer Insights to lead our data-driven strategy for understanding customer behavior and optimizing site performance. This role will own the analytics roadmap, ensuring actionable insights that drive conversion, engagement, and retention across digital channels. You will partner with marketing, product, site merchandising, and technology teams to deliver advanced analytics, reporting, and predictive modeling.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#000000;\">Responsibilities:</span></b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Develop and lead the customer and site analytics strategy, aligning with business objectives and KPIs.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Oversee implementation and governance of analytics tools (e.g., Google Analytics, PowerBI, ActionIQ).</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Analyze customer journeys, segmentation, and lifetime value to inform personalization and targeting strategies.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Drive site performance analysis, including funnel optimization, A/B testing, and conversion rate improvement.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Build customer dashboards and reporting frameworks for executive and operational teams.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Lead attribution modeling and ROI analysis for marketing and site initiatives.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Partner with data engineering to ensure data integrity and accessibility.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Manage a team of analysts and foster a culture of data-driven decision-making.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Stay ahead of industry trends in analytics, privacy regulations, and emerging technologies.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Qualifications:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· 8+ years of experience in digital and customer analytics, with at least 3 years in a leadership role.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Expertise in web analytics platforms (Google Analytics), CDP (ActionIQ), and data visualization tools (Looker, PowerBI).</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Strong understanding of eCommerce KPIs, customer behavior analysis, and site optimization.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with SQL and data manipulation; familiarity with predictive modeling and machine learning is a plus.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Excellent communication skills and ability to influence senior stakeholders.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Proven track record of building and leading high-performing analytics teams.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Preferred Skills:</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with PowerBI and SQL</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with Customer Data Platforms (CDPs) and personalization engines.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Experience with web analytics platforms (Google Analytics)</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Knowledge of privacy and data compliance (GDPR, CCPA).</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Familiarity with experimentation platforms.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Familiarity with Shopify</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\">· Strong business acumen and ability to translate insights into action.</span></span></span><br><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Rules we live by</b> | Rules you live by</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Be a Good Human | </b>Be original, be authentic. Stand for diversity, equitability & inclusivity</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Have No Fear | </b>Innovate and solve problems</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Own Every Decision | </b>Work together and get results</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Quality Matters | </b>Not only with product, but we see it in our people</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:106%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Make Shit Happen | </b>Be disciplined, be competitive</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"color:#000000;\">Benefits </span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Paid Time Off</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Clothing Allowance </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Generous Employee Discount </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Paid Parental Leave</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Membership to Calm and access to other wellness benefits</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Medical, dental, vision and ancillary benefits </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">401k</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Salary: </span></span></b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">The target salary for this role is between $180,000 and $200,000 based on candidates’ experience and and expectations. </span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">This role is based in our Meatpacking District, NYC office, with a four-day in-office schedule.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.</span></span></i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"color:#000000;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></i></span></span></span><br> ",
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