Customer Education Specialist – Learning & Enablement

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{
  "list_job": {
    "id": "144",
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    "location": {
      "city": "Sydney",
      "state": "New South Wales"
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    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Sydney",
      "state": "New South Wales",
      "postalCode": "2000",
      "addressCountry": "Australia"
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    "datePosted": "2026-06-17",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>🏡 Our Story</span></span></span></p>\n<p><span><span>PropertyMe is Australia's #1 real estate platform with over 60% market share, used by more than 35,000 real estate professionals to manage over 1.8 million properties. Your work will directly </span><span>impact</span><span> the day-to-day lives of real estate professionals, tenants and owners across Australia and New Zealand.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>📖 About the Role</span></span></span><span> </span></p>\n<p><span><span>We are </span><span>building out</span><span> a dedicated Learning &amp; Enablement team at PropertyMe and </span><span>we're</span><span> looking for an engaging, customer-focused Customer Education Specialist to deliver outstanding training experiences across our platform. This is a primarily external-facing role — </span><span>you'll</span><span> be the face of </span><span>PropertyMe's</span><span> learning program for our customers, helping them get the most out of our platform from day one and beyond.</span></span><span> </span></p>\n<p><span><span>You’ll</span><span> deliver live training across virtual and in-person environments, working with everyone from individual property managers to large franchise groups and corporate customers.</span><span> We’re building an AI-first enablement fun</span><span>ction, and we want someone who is curious about how AI tools can enhance how training is prepared, delivered and </span><span>personalised</span><span> at scale.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>🏢 Responsibilities</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Customer Training Delivery</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Deliver live virtual and in-person training sessions across the full PropertyMe product suite including Manage PM, Grow CRM, </span><span>MePay</span><span> and the Owner and Tenant portals</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Run group webinars, classroom-style sessions and 1:1 coaching for customers at all stages of their platform journey</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support customer onboarding by delivering structured platform training as part of the go-live process</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Adapt training delivery to suit varied audiences — from tech-savvy teams to those newer to digital platforms</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Explore and apply AI tools to </span><span>personalise</span><span> training preparation, generate session materials and improve follow-up resources for customers</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Training Program Support</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Work closely with the Content Specialist to ensure training delivery is aligned with LMS content and learning pathways</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide feedback from the field to inform content updates, new </span><span>modules</span><span> and improvements to existing training materials</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support the development of training resources, session guides and facilitator notes where </span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with internal team training on an ad-hoc basis where content already exists and the need arises</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Customer Engagement &amp; Relationships</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Build strong relationships with key customer contacts to understand their training needs and drive platform confidence</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Partner with Customer Success and onboarding teams to </span><span>identify</span><span> customers who would </span><span>benefit</span><span> from targeted training interventions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Track training outcomes and gather feedback to continuously improve the customer training experience</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Represent PropertyMe professionally at customer sites, industry events and partner forums when </span><span>required</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Platform Expertise</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Maintain deep, up-to-date knowledge of the PropertyMe platform and product suite</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Stay across product releases and updates to ensure training delivery </span><span>remains</span><span> </span><span>accurate</span><span> and relevant</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Act as a platform ambassador — bringing energy, </span><span>clarity</span><span> and confidence to every customer interaction</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>💭 What You Bring</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Proven experience in training delivery, </span><span>facilitation</span><span> or customer education — ideally in a SaaS or technology environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Confident, engaging presenter comfortable in virtual, classroom and 1:1 </span><span>settings</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong verbal communication skills — </span><span>you're</span><span> clear, adaptable and know how to engage </span><span>different types</span><span> of learners</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Open to using AI tools to enhance how you prepare, </span><span>deliver</span><span> and </span><span>personalise</span><span> training</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience in real estate or property management is a significant advantage</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiarity with property management software or platform-as-a-service products is highly regarded</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A customer-first mindset with a genuine interest in helping people succeed with technology</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to manage a varied training schedule and </span><span>prioritise</span><span> across multiple customers and formats</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Willingness to travel occasionally for face-to-face customer training when </span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience using virtual training platforms (</span><span>e.g.</span><span> Zoom, Teams, </span><span>GoTo</span><span>) and LMS tools is a plus</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>✅ What Success Looks Like</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Customers complete onboarding training with confidence and are actively using the platform from day one</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Training satisfaction scores are consistently high across all formats and customer segments</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Platform adoption and engagement metrics improve as a direct result of training interventions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>AI tools are actively being used to prepare richer sessions and </span><span>personalise</span><span> follow-up, reducing manual effort</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Customers and franchise </span><span>groups</span><span> view PropertyMe training as a genuine value-add, not just a tick-box exercise</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>A strong feedback loop exists between training delivery and content development, keeping materials sharp and relevant</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>🪴 The Benefits and Perks</span></span></span><span> </span></p>\n<ul>\n<li><span><span>A nurturing and empowering team to help you reach your full potential</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Hybrid work environment (2 days from the office)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Beautiful offices in Sydney CBD</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>High autonomy and recognition in your role</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Vibrant culture with regular events</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Fully stocked kitchen</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Job security working for one of Australia's leading </span><span>PropTech</span><span> companies</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>PropertyMe is not partnering with recruitment agencies for this role.</span></span><span> </span></p>",
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    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://propertyme.bamboohr.com/careers/144",
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