Customer Service Agent, Popayan.

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  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Popayan, 000000, Colombia",
    "city": "Popayan",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:47:02.432Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Popayan, 000000, Colombia",
      "city": "Popayan",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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{}

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  "list_job": {
    "id": "166",
    "isRemote": null,
    "location": {
      "city": "Popayan",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18451",
    "locationType": "0",
    "jobOpeningName": "Customer Service Agent, Popayan.",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Project Based Employment"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Popayan",
      "state": null,
      "postalCode": "000000",
      "addressCountry": "Colombia"
    },
    "datePosted": "2025-05-14",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><a rel=\"noopener noreferrer\" href=\"https://emojipedia.org/round-pushpin\">📍</a> Popayan.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #100b36; font-size: 16px\">About the role. </span></span><span style=\"font-size: 16px\">As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #100b36; font-size: 16px\">Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Provide effortless customer experiences regardless of the chosen modality.</span></li>\n<li><span style=\"font-size: 16px\">Build sustainable relationships and trust with customer accounts through open and interactive communication.</span></li>\n<li><span style=\"font-size: 16px\">From a single interface handle all interactions from multiple channels.</span></li>\n<li><span style=\"font-size: 16px\">Troubleshoot and resolve customer issues &amp; concerns using the most efficient resources and processes.</span></li>\n<li><span style=\"font-size: 16px\">Ensure customer satisfaction and maintain professional customer support.</span></li>\n<li><span style=\"font-size: 16px\">Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</span></li>\n<li><span style=\"font-size: 16px\">Report all customer complaints for follow-up by appropriate department/personnel.</span></li>\n<li><span style=\"font-size: 16px\">Follow communication procedures, guidelines and policies.</span></li>\n<li><span style=\"font-size: 16px\">Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #100b36; font-size: 16px\">Candidate requirements:</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Proven call center or customer service experience preferred.</span></li>\n<li><span style=\"font-size: 16px\">Advanced English (B2 level or above).</span></li>\n<li><span style=\"font-size: 16px\">Strong soft skills and communication skills.</span></li>\n<li><span style=\"font-size: 16px\">Basic understanding of office and computer systems/software.</span></li>\n<li><span style=\"font-size: 16px\">Must have excellent organizational and multitasking skills.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #100b36; font-size: 16px\">Benefits:</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Competitive base salary with performance-based incentives.</span></li>\n<li><span style=\"font-size: 16px\">Opportunities for career advancement within the organization.</span><span style=\"font-size: 16px\"><br><br></span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18451",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Agent, Popayan.",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://bpo2b.bamboohr.com/careers/166",
    "employmentStatusLabel": "Project Based Employment"
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