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HomeCompaniesF4eee40c F9eb 4d83 A0eb 7170787d3112 19000101 000001Customer Service Representative - Lodging Tax

Customer Service Representative - Lodging Tax

F4eee40c F9eb 4d83 A0eb 7170787d3112 19000101 000001 · Hinderliter de Llamas & Associates Fresno, CA TFA, Fresno, CA, US, Fresno, CA · Active · $17–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF4eee40c F9eb 4d83 A0eb 7170787d3112 19000101 000001
TitleCustomer Service Representative - Lodging Tax
Normalized title-
Department / team-
LocationHinderliter de Llamas & Associates Fresno, CA, United States
Work model-
Employment typeFull Time
Salary$17–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from F4eee40c F9eb 4d83 A0eb 7170787d3112 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Hinderliter de Llamas & Associates Fresno.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF4eee40c F9eb 4d83 A0eb 7170787d3112 19000101 000001
Source2d05fa28-9c29-449c-b41c-401c5544f815
ATS providerADP Workforce Now Recruiting

Description

Company Overview T he HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 800 local governments nationwide. Leveraging our talented team of professionals, along with leading-edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Core Values HdL team members individually and collectively aspire to the following core values: Deliver Excellence In Everything – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do. Do The Right Thing – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions. Foster Relationships – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress. Give Generously – We give generously of our time and resources to our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations. Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients. Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted. Job Responsibilities We’re seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high-quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states. The individual holding this position must be a quick learner and will be responsible for sales/use and lodging tax collections; taxpayer notification and communication; compliance and education; and database management. Provide customer service to taxpayers, businesses, and the public, primarily via phone and email. Process and review tax returns, forms, applications, and payments daily. Notify, review, and resolve outstanding taxpayer compliance issues. Thorough knowledge, interpretation, and application of the local tax and business license ordinances. Reconcile and report on all tax revenue activities monthly. Resolve revenue discrepancies through identification, explanation, and communication procedures. Analyze and review taxpayer data for refunds and potential audits. Skills and Qualifications Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word. Excellent verbal and written communication skills and ability to manage a large call volume. Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements. Proven high level of accuracy and review in data entry and analysis. Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills. Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position. Preferred Qualifications Previous revenue or tax collection experience. Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees. Compensation The starting base salary for this Fresno, CA position is expected to be between $17.00 and $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. Benefits Opportunity to participate in 401k Medical, Dental, Vision, Life/AD&D, LTD, and Employee Assistance Program Paid time off for Vacation, Sick, and Holidays Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers )

Full job record

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Org ID600848d1-3df5-42c7-82ff-0d33497e4556
Source ID2d05fa28-9c29-449c-b41c-401c5544f815
Board ID2d05fa28-9c29-449c-b41c-401c5544f815
Provideradp_workforcenow
Provider Job Key632823
TitleCustomer Service Representative - Lodging Tax
Normalized Title
Statusactive
Activeyes
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Department
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Workplace Type
Remote Policy
CountryUnited States
RegionCA
CityHinderliter de Llamas & Associates Fresno
Salary Raw17 To 20 (USD) Hourly
Salary Min17
Salary Max20
Salary CurrencyUSD
Salary Periodhour
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First Seen At2026-06-03 08:31:41Z
Last Seen At2026-06-06 12:12:41Z
Last Checked At2026-06-06 12:12:41Z
Last Changed At2026-06-06 12:12:41Z
Inactive At
Source Posted At2026-06-02 18:47:00Z
Source Updated At
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    "requisitionDescription": "<div><div><div><p><strong id=\"isPasted\"><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:teal;'>Company Overview</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-family:\"Arial\",sans-serif;'>T<span style=\"color: rgb(0, 0, 0);\">he HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 800 local governments nationwide. 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We passionately pursue excellence in everything we do.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 11px; font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Arial\",sans-serif;'>Do The Right Thing</span></strong></span><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;&ndash; We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 11px; font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Arial\",sans-serif;'>Foster Relationships</span></strong></span><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;&ndash; We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 11px; font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Arial\",sans-serif;'>Give Generously</span></strong></span><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;&ndash; We give generously of our time and resources to our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 11px; font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Arial\",sans-serif;'>Enjoy The Journey</span></strong></span><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;&ndash; We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 11px; font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Arial\",sans-serif;'>Be Authentic, Grateful, and Humble</span></strong></span><span style=\"font-family: Arial, sans-serif; color: rgb(0, 0, 0);\">&nbsp;&ndash; We are thankful for the success we have achieved individually and as a company and never take it for granted.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.5in;'><span style='font-family:\"Lato\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Lato\",sans-serif;color:teal;'>Job Responsibilities</span></strong></p><div><p style=\"margin-bottom: 0px; margin-top: 0px;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin-bottom: 0px; margin-top: 0px;\"><span style=\"font-size: 15px; font-family: Lato, sans-serif; color: rgb(0, 0, 0);\">We&rsquo;re seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high-quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states. The individual holding this position must be a quick learner and will be responsible for sales/use and lodging tax collections; taxpayer notification and communication; compliance and education; and database management.</span></p><p style=\"margin-bottom: 0px; margin-top: 0px;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></p><ul style=\"margin-bottom: 0px; margin-top: 0px;\"><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Process and review tax returns, forms, applications, and payments daily.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Notify, review, and resolve outstanding taxpayer compliance issues.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Thorough knowledge, interpretation, and application of the local tax and business license ordinances.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Reconcile and report on all tax revenue activities monthly.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Resolve revenue discrepancies through identification, explanation, and communication procedures.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Analyze and review taxpayer data for refunds and potential audits.</span></li></ul><p style=\"margin-bottom: 0px; margin-top: 0px;\"><br></p><p style=\"margin-bottom: 0px; margin-top: 0px;\"><span style=\"color: #008080; font-size: 16px; font-family: Lato, sans-serif; font-weight: bold;\">Skills and Qualifications</span></p><p style=\"margin-bottom: 0px; margin-top: 0px;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></p><ul style=\"margin-bottom: 0px; margin-top: 0px;\"><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Excellent verbal and written communication skills and ability to manage a large call volume.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Proven high level of accuracy and review in data entry and analysis.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.</span></li></ul><p style=\"line-height: 1;\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"><br></span></p><p><span style=\"font-size: 15px; font-family: Lato, sans-serif;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700; color: rgb(65, 65, 65); font-family: Calibri, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: Arial, sans-serif; color: teal;\">Preferred Qualifications</span></strong></span></p><ul><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Previous revenue or tax collection experience.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.&nbsp;</span></li></ul><p style=\"margin-bottom: 0px; margin-top: 0px;\"><br></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:teal;'>Compensation</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Lato\",sans-serif;color:#0E0E0E;background:white;'>The starting base salary for this Fresno, CA&nbsp;position is expected to be between $17.00 and&nbsp;$20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.&nbsp;</span></p><p style=\"margin-bottom: 0px; margin-top: 0px;\"><span style='font-family:\"Lato\",sans-serif;color:red;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Lato\",sans-serif;color:teal;'>Benefits&nbsp;</span></strong></p><ol start=\"1\" style=\"margin-bottom:0in;\" type=\"1\"><li style=\"margin: 0in; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Opportunity to participate in 401k</span></li><li style=\"margin: 0in; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Medical, Dental, Vision, Life/AD&amp;D, LTD, and Employee Assistance Program</span></li><li style=\"margin: 0in; font-size: 15px; font-family: Calibri, sans-serif; color: rgb(0, 0, 0);\"><span style=\"font-size: 15px; font-family: Lato, sans-serif;\">Paid time off for Vacation, Sick, and Holidays</span></li><li style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;font-family:\"Lato\",sans-serif;'>Employee Stock Ownership Plan (learn more about the HdL ESOP at: <a href=\"https://urldefense.com/v3/__https:/www.hdlcompanies.com/about/careers__;!!L8-7AA!Ux7IGpcmNl39a-ZWWBJEJF57KJqEcljWtYNswUp-ZOAG3UAxrWU-eTuvaSgIY0THLuMFkPZuPUOiJjRjw8GzsPsl4G0ctkzVMg$\" target=\"_blank\">https://www.hdlcompanies.com/about/careers</a>)</span></li></ol></div></div></div></div>\n",
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