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HomeCompaniesFa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1Coordinator Customer Service

Coordinator Customer Service

Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 · Mumbai (QSC), MUMBAI, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1
TitleCoordinator Customer Service
Normalized title-
Department / teamCustomer Service
LocationMUMBAI, IN, United States
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-03 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in MUMBAI.Open
Department jobsActive postings in Customer Service.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1
Source62767b77-70cb-4358-a05f-c6dc380a42e8
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Drive timely resolution of longstanding cases through proactive follow-up, clear coordination, and customer-focused service that adds value to Hapag-Lloyd. Responsibilities Send weekly longstanding notices and reminders to customers and POL to drive timely cargo clearance. Follow up closely on all pending cases by coordinating with Sales, Area Office, Operations, Documentation, and Invoicing teams. Update and maintain accurate container records, waiver details, and supporting documents. Handle customer queries and waiver-related emails promptly and professionally. Attend weekly and monthly review meetings with various stakeholders to discuss case status and next steps. Prepare weekly reports and create meaningful data visuals to support management review. Negotiate waiver requests with customers and encourage timely clearance of shipments. Review waiver-related cases with management and obtain necessary approvals for respective areas. Escalate sensitive cases to POL, Shipper, HO, Line Management, Logistics, Consignee, Custodian, and Customs, highlighting risks, consequences, and potential costs including cargo destruction. Special Tasks (if applicable) Negotiate waiver requests with customers. Coordinate with CFS and Customs to resolve longstanding cases. Qualifications Qualifications and Technical Job Requirements Bachelor’s degree or equivalent academic qualification. 3–4 years of experience in the shipping industry, preferably in customer service or operational roles. Strong verbal and written communication skills in English. Solid understanding of FIS and other Hapag-Lloyd systems. Proficient in MS Office applications, including PowerPoint and advanced Excel. Pro-active, highly motivated, results-driven, and able to work independently with minimal supervision. Strong customer-handling and coordination skills, supported by good interpersonal and soft skills. Willingness to learn, adapt quickly, and maintain a positive attitude in a fast-paced environment. Good negotiation skills to manage waiver discussions and customer interactions effectively.

Full job record

Job ID62cf3eceaca969811dd2638569dfcf6efc2584f8
Org ID070bfd74-99b0-44ad-83ce-c0e1afd0fc51
Source ID62767b77-70cb-4358-a05f-c6dc380a42e8
Board ID62767b77-70cb-4358-a05f-c6dc380a42e8
Provideroracle_hcm
Provider Job Key3585
TitleCoordinator Customer Service
Normalized Title
Statusactive
Activeyes
Location TextMumbai (QSC), MUMBAI, IN
DepartmentCustomer Service
Team
Employment Type
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionIN
CityMUMBAI
Salary RawDescription Drive timely resolution of longstanding cases through proactive follow-up, clear coordination, and customer-focused service that adds value to Hapag-Lloyd. Responsibilities Send weekly longstanding notices and reminders to customers and POL to drive timely cargo clearance. Follow up closely on all pending cases by coordinating with Sales, Area Office, Operations, Documentation, and Invoicing teams. Update and maintain accurate container records, waiver details, and supporting documents. Handle customer queries and waiver-related emails promptly and professionally. Attend weekly and monthly review meetings with various stakeholders to discuss case status and next steps. Prepare weekly reports and create meaningful data visuals to support management review. Negotiate waiver requests with customers and encourage timely clearance of shipments. Review waiver-related cases with management and obtain necessary approvals for respective areas. Escalate sensitive cases to POL, Shipper, HO, Line Management, Logistics, Consignee, Custodian, and Customs, highlighting risks, consequences, and potential costs including cargo destruction. Special Tasks (if applicable) Negotiate waiver requests with customers. Coordinate with CFS and Customs to resolve longstanding cases. Qualifications Qualifications and Technical Job Requirements Bachelor’s degree or equivalent academic qualification. 3–4 years of experience in the shipping industry, preferably in customer service or operational roles. Strong verbal and written communication skills in English. Solid understanding of FIS and other Hapag-Lloyd systems. Proficient in MS Office applications, including PowerPoint and advanced Excel. Pro-active, highly motivated, results-driven, and able to work independently with minimal supervision. Strong customer-handling and coordination skills, supported by good interpersonal and soft skills. Willingness to learn, adapt quickly, and maintain a positive attitude in a fast-paced environment. Good negotiation skills to manage waiver discussions and customer interactions effectively.
Salary Min
Salary Max
Salary Currency
Salary Periodweek
Source URLhttps://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3585
Apply URLhttps://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3585
First Seen At2026-06-03 11:19:16Z
Last Seen At2026-06-06 20:31:05Z
Last Checked At2026-06-06 20:31:05Z
Last Changed At2026-06-06 11:07:07Z
Inactive At
Source Posted At2026-06-03 08:40:25Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-30-57-897Z-950c7932c8b9b34d9a837f0cbd4bffc7d3a104e45f316541797ec45316122a2a.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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