Home › Companies › Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 › Coordinator Customer Service
Coordinator Customer Service
Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 · Mumbai (QSC), MUMBAI, IN · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Coordinator Customer Service |
| Normalized title | - |
| Department / team | Customer Service |
| Location | MUMBAI, IN, United States |
| Work model | Hybrid / Hybrid |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-03 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in MUMBAI. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Drive timely resolution of longstanding cases through proactive follow-up, clear coordination, and customer-focused service that adds value to Hapag-Lloyd.
Responsibilities
Send weekly longstanding notices and reminders to customers and POL to drive timely cargo clearance. Follow up closely on all pending cases by coordinating with Sales, Area Office, Operations, Documentation, and Invoicing teams. Update and maintain accurate container records, waiver details, and supporting documents. Handle customer queries and waiver-related emails promptly and professionally. Attend weekly and monthly review meetings with various stakeholders to discuss case status and next steps. Prepare weekly reports and create meaningful data visuals to support management review. Negotiate waiver requests with customers and encourage timely clearance of shipments. Review waiver-related cases with management and obtain necessary approvals for respective areas. Escalate sensitive cases to POL, Shipper, HO, Line Management, Logistics, Consignee, Custodian, and Customs, highlighting risks, consequences, and potential costs including cargo destruction.
Special Tasks (if applicable)
Negotiate waiver requests with customers. Coordinate with CFS and Customs to resolve longstanding cases.
Qualifications
Qualifications and Technical Job Requirements
Bachelor’s degree or equivalent academic qualification. 3–4 years of experience in the shipping industry, preferably in customer service or operational roles. Strong verbal and written communication skills in English. Solid understanding of FIS and other Hapag-Lloyd systems. Proficient in MS Office applications, including PowerPoint and advanced Excel. Pro-active, highly motivated, results-driven, and able to work independently with minimal supervision. Strong customer-handling and coordination skills, supported by good interpersonal and soft skills. Willingness to learn, adapt quickly, and maintain a positive attitude in a fast-paced environment. Good negotiation skills to manage waiver discussions and customer interactions effectively.
Full job record
| Job ID | 62cf3eceaca969811dd2638569dfcf6efc2584f8 |
| Org ID | 070bfd74-99b0-44ad-83ce-c0e1afd0fc51 |
| Source ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Board ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Provider | oracle_hcm |
| Provider Job Key | 3585 |
| Title | Coordinator Customer Service |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Mumbai (QSC), MUMBAI, IN |
| Department | Customer Service |
| Team | — |
| Employment Type | — |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | IN |
| City | MUMBAI |
| Salary Raw | Description Drive timely resolution of longstanding cases through proactive follow-up, clear coordination, and customer-focused service that adds value to Hapag-Lloyd. Responsibilities Send weekly longstanding notices and reminders to customers and POL to drive timely cargo clearance. Follow up closely on all pending cases by coordinating with Sales, Area Office, Operations, Documentation, and Invoicing teams. Update and maintain accurate container records, waiver details, and supporting documents. Handle customer queries and waiver-related emails promptly and professionally. Attend weekly and monthly review meetings with various stakeholders to discuss case status and next steps. Prepare weekly reports and create meaningful data visuals to support management review. Negotiate waiver requests with customers and encourage timely clearance of shipments. Review waiver-related cases with management and obtain necessary approvals for respective areas. Escalate sensitive cases to POL, Shipper, HO, Line Management, Logistics, Consignee, Custodian, and Customs, highlighting risks, consequences, and potential costs including cargo destruction. Special Tasks (if applicable) Negotiate waiver requests with customers. Coordinate with CFS and Customs to resolve longstanding cases. Qualifications Qualifications and Technical Job Requirements Bachelor’s degree or equivalent academic qualification. 3–4 years of experience in the shipping industry, preferably in customer service or operational roles. Strong verbal and written communication skills in English. Solid understanding of FIS and other Hapag-Lloyd systems. Proficient in MS Office applications, including PowerPoint and advanced Excel. Pro-active, highly motivated, results-driven, and able to work independently with minimal supervision. Strong customer-handling and coordination skills, supported by good interpersonal and soft skills. Willingness to learn, adapt quickly, and maintain a positive attitude in a fast-paced environment. Good negotiation skills to manage waiver discussions and customer interactions effectively. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | week |
| Source URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3585 |
| Apply URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3585 |
| First Seen At | 2026-06-03 11:19:16Z |
| Last Seen At | 2026-06-06 20:31:05Z |
| Last Checked At | 2026-06-06 20:31:05Z |
| Last Changed At | 2026-06-06 11:07:07Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 08:40:25Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T20-30-57-897Z-950c7932c8b9b34d9a837f0cbd4bffc7d3a104e45f316541797ec45316122a2a.json |
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