Customer Care Representative

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  "location": {
    "raw": "Crystal Lake, IL, US",
    "city": "Crystal Lake",
    "region": "IL",
    "country": "United States",
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  "remote_policy": "hybrid",
  "salary_period": "hour",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
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    "title": "Customer Care Representative",
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    "datePosted": "2026-01-06T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. <strong>Shift time will be 11:00 am to 7:30 pm Monday through Friday</strong>.</p>\n<p> </p>\n<p><strong>Benefits and Perks</strong></p>\n<ul>\n <li>$20.50/hour</li>\n <li>Opportunity to earn Sales Bonus ($200-$750) each month</li>\n <li>Hybrid Work From Home program (up to 10 days each month based on metric performance)</li>\n <li>Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)</li>\n <li>Employee Assistance Program</li>\n <li>Full medical with options for Dental and Vision</li>\n <li>401k with company match</li>\n <li>Employee Stock Purchase Program</li>\n <li>Employee Purchase Program</li>\n <li>Pension</li>\n <li>Ability to bid on other shifts based on job performance</li>\n <li>Annual raises and bonuses (dependent on profitability of the business)</li>\n</ul>\n<h2>Responsibilities</h2>\n<ul>\n <li>Receive and resolve customer interactions.</li>\n <li>Expedite orders through production plants, vendors and distribution centers.</li>\n <li>Provide technical product, statement and order management support.</li>\n <li>Add value by offering promotional products on every call.</li>\n <li>Provide Sales Support to customers.</li>\n <li>Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.</li>\n <li>Respond to customer requests for quotes and product information.</li>\n <li>Work to resolve customer service issues.</li>\n <li>Process customer orders into ERP system.</li>\n <li>Generate, update and close customer notes in CRM database.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>High school diploma or equivalent. </li>\n <li>Multi-task with accuracy and promptness in a busy call center environment.</li>\n <li>Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.</li>\n <li>Proficient data entry skills.</li>\n <li>Computer skills: basic knowledge of Microsoft Office.</li>\n <li>Ability to interface cooperatively with the customer service team and all related departments.</li>\n <li>Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.</li>\n</ul>\n<p>Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.</p>\n<p> </p>\n<p><em><strong>Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran</strong></em></p>\n<p> </p>\n<p>#IND-CCC</p>",
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          "postalCode": "60014",
          "addressRegion": "IL",
          "streetAddress": "3011 E Route 176",
          "addressCountry": "US",
          "addressLocality": "Crystal Lake",
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    "validThrough": "2027-01-06T05:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Snap-on Inc",
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