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Home › Companies › 3319ee06 D014 43c5 B546 0b3b96671ad7 19000101 000001 › Referral Coordinator Lead

Referral Coordinator Lead

3319ee06 D014 43c5 B546 0b3b96671ad7 19000101 000001 · Pomona, CA, US, Pomona, CA · Active · $28–$34 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3319ee06 D014 43c5 B546 0b3b96671ad7 19000101 000001
TitleReferral Coordinator Lead
Normalized title-
Department / team-
LocationPomona, CA, United States
Work model-
Employment typeFull Time
Salary$28–$34 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2023-09-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 3319ee06 D014 43c5 B546 0b3b96671ad7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Pomona.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company3319ee06 D014 43c5 B546 0b3b96671ad7 19000101 000001
Sourcee54d9432-3e80-4c88-8483-bb4e83f0d84d
ATS providerADP Workforce Now Recruiting

Description

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations. Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities. Position Purpose: Oversee the duties and responsibilities of Referral Coordinators, as well as perform the hands-on duties as out-lined below. The Referral Coordinator Lead will ensure that patients needing specialty services can access them in a timely and efficient manner. The lead will have ongoing interactions with the team members to discuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the care provided to patients. Major Position Responsibilities and Functions: The lead will oversee the duties and responsibilities of all Coordinators. The lead will review and revise as needed current workflows to ensure maximum effectiveness of the referrals process. Lead will ensure all referral coordinators have processed their referrals daily and in a timely manner. Lead will ensure all referral coordinators have completed their i2i follow ups daily. Lead will ensure all referral coordinators are answering all calls and patients are being contacted for messages/voicemails being left. Lead will ensure all completed referrals are appropriately closed in NextGen and i2i. Lead will ensure that all approved authorization are mailed out to patients. Lead will attend all meetings related to the coordination of referrals, as well as all necessary meetings that presentation is needed for the referrals department. Lead will train all new hires. Lead will provide necessary trainings to referral coordinators. Lead will communicate all new information to referral coordinators. Lead will work and have constant communication with all clinic care teams as needed. Lead will participate in interviews, evaluations, and corrective actions of the referral’s department/coordinators. Lead will have daily/weekly/monthly huddles with the referrals team in person and/or through zoom. Lead will have 1:1 meetings with all referral coordinators. Lead will meet with the Director of Clinics weekly/biweekly/monthly. Lead will also communicate with the Director of Clinics as needed. Lead will handle any patient complaints regarding referrals and/or referral coordinators. This may be over the phone, or in-person complaints. Process referrals. i2i Follow ups View IPA portal for submitted referrals. Mail out approved authorization letters. Communicate with all specialist offices as needed. Answer calls. Returns patients calls as needed. Communicate with providers and patients. Maintain electronic logs of all referrals. Enter pertinent medical information into the order management section in NextGen. Enter referral authorization requests into both the IPA and County electronic systems. Obtain consultation reports. Work with health care team in assuring prompt processing of referrals. Respond promptly and appropriately to patient requests Treat patients, visitors, and staff. with dignity, kindness, and compassion, Scan all referral requests, authorizations and consult notes into the patient’s electronic medical record. Other responsibilities as assigned. Position Requirements and Qualifications: Knowledge of referral procedures preferred Knowledge of and experience with NextGen and EHR preferred Two years of experience in a clinic setting preferred Bilingual English/Spanish preferred. Excellent interpersonal skills to care for patients on a continual basis Excellent Communication skills both verbal and written Proficient in Microsoft Word, Excel, and Data Entry Able to work with minimal supervision Able to work in a fast-paced environment Working Conditions/Physical/Mental Abilities and Processes : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work requires periods of standing, sitting, lifting, turning, twisting, walking, pushing, pulling, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms. Ability to stand, sit, stoop, kneel, and bend in order to speak to patients. Ability to write notes, treatment plan comments, track records and reports. Ability to work productively in a small office space used by multiple employees. Ability to respond appropriately to staff and patients regarding their medical needs; must communicate patient complaints to providers and issue final instruction and patient education as directed by the medical provider. *Disclaimer: This position description indicates in general terms the type and level of work performed and responsibilities held by the employee(s) occupying this position. Duties described are not to be interpreted as an exhaustive list of all responsibilities. Employee(s) will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Full job record

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Board IDe54d9432-3e80-4c88-8483-bb4e83f0d84d
Provideradp_workforcenow
Provider Job Key892971
TitleReferral Coordinator Lead
Normalized Title—
Statusactive
Activeyes
Location TextPomona, CA, US, Pomona, CA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
CityPomona
Salary Raw27.67 To 33.60 (USD) Hourly
Salary Min27.67
Salary Max33.6
Salary CurrencyUSD
Salary Periodhour
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First Seen At2026-05-31 18:59:01Z
Last Seen At2026-06-06 13:28:35Z
Last Checked At2026-06-06 13:28:35Z
Last Changed At2026-06-06 13:28:35Z
Inactive At—
Source Posted At2023-09-20 16:05:00Z
Source Updated At—
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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p style=\"--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in 0in 11.25pt; line-height: var(--line-height-base); box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 15px; font-family: Calibri, sans-serif;\" id=\"isPasted\"><span style=\"--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; box-sizing: border-box; font-family: tahoma, sans-serif; color: black;\">Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who&#39;s services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. &nbsp;Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. &nbsp;East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations. &nbsp;</span></p><p style=\"--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in 0in 11.25pt; line-height: var(--line-height-base); box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 15px; font-family: Calibri, sans-serif;\"><span style=\"--tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; box-sizing: border-box; font-family: tahoma, sans-serif; color: black;\">Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;' id=\"isPasted\"><em><strong><u><span style=\"font-family: tahoma, sans-serif;\">Position Purpose:</span></u></strong></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif;\">&nbsp;</span></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif;\">Oversee the duties and responsibilities of Referral Coordinators, as well as perform the hands-on duties as out-lined below. &nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif;\">The Referral Coordinator Lead will ensure that patients needing specialty services can access them in a timely and efficient manner.&nbsp;The lead will have ongoing interactions with the team members to discuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the care provided to patients.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 15px; font-family: tahoma, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:12.7pt;'><span style=\"font-family: tahoma,sans-serif;\"><strong><u><span style=\"text-decoration: none;\">&nbsp;</span></u></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:12.7pt;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em><u><span style=\"text-decoration:none;\">&nbsp;</span></u></em></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:12.7pt;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em><u>Major Position Responsibilities and Functions:&nbsp;</u></em></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:12.7pt;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em>&nbsp;</em></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">The lead will oversee the duties and responsibilities of all Coordinators.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">The lead will review and revise as needed current workflows to ensure maximum effectiveness of the referrals process.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will ensure all referral coordinators have processed their referrals daily and in a timely manner.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will ensure all referral coordinators have completed their i2i follow ups daily.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will ensure all referral coordinators are answering all calls and patients are being contacted for messages/voicemails being left.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will ensure all completed referrals are appropriately closed in NextGen and i2i.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will ensure that all approved authorization are mailed out to patients.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will attend all meetings related to the coordination of referrals, as well as all necessary meetings that presentation is needed for the referrals department.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will train all new hires.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will provide necessary trainings to referral coordinators.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will communicate all new information to referral coordinators.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will work and have constant communication with all clinic care teams as needed.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will participate in interviews, evaluations, and corrective actions of the referral&rsquo;s department/coordinators.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will have daily/weekly/monthly huddles with the referrals team in person and/or through zoom.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will have 1:1 meetings with all referral coordinators.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will meet with the Director of Clinics weekly/biweekly/monthly. &nbsp;Lead will also communicate with the Director of Clinics as needed.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Lead will handle any patient complaints regarding referrals and/or referral coordinators. &nbsp; This may be over the phone, or in-person complaints.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Process referrals.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">i2i Follow ups</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">View IPA portal for submitted referrals.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Mail out approved authorization letters.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Communicate with all specialist offices as needed.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Answer calls. &nbsp;Returns patients calls as needed.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Communicate with providers and patients.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Maintain electronic logs of all referrals.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Enter pertinent medical information into the order management section in NextGen.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Enter referral authorization requests into both the IPA and County electronic systems.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Obtain consultation reports.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Work with health care team in assuring prompt processing of referrals.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Respond promptly and appropriately to patient requests</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Treat patients, visitors, and staff. with dignity, kindness, and compassion,&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Scan all referral requests, authorizations and consult notes into the patient&rsquo;s electronic medical record.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Other responsibilities as assigned.</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:12.7pt;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em><u>Position Requirements and Qualifications:&nbsp;</u></em></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:12.7pt;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em><u><span style=\"text-decoration:none;\">&nbsp;</span></u></em></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Knowledge of referral procedures preferred</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Knowledge of and experience with NextGen and EHR preferred</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Two years of experience in a clinic setting preferred</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Bilingual English/Spanish preferred.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Excellent interpersonal skills to care for patients on a continual basis</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Excellent Communication skills both verbal and written</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Proficient in Microsoft Word, Excel, and Data Entry</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Able to work with minimal supervision</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Able to work in a fast-paced environment</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em><u>Working Conditions/Physical/Mental Abilities and Processes</u></em></strong><em><u>:</u></em></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: tahoma,sans-serif;\"><em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</em></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: tahoma,sans-serif;\"><em>&nbsp;</em></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; line-height: 115%;\">Work requires periods of standing, sitting, lifting, turning, twisting, walking, pushing, pulling, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; line-height: 115%;\">Ability to stand, sit, stoop, kneel, and bend in order to speak to patients.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; line-height: 115%;\">Ability to write notes, treatment plan comments, track records and reports.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; line-height: 115%;\">Ability to work productively in a small office space used by multiple employees.&nbsp;</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; text-align: justify; line-height: 115%;\">Ability to respond appropriately to staff and patients regarding their medical needs; must communicate patient complaints to providers and issue final instruction and patient education as directed by the medical provider.</li></ul><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em>&nbsp;</em></strong></span></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma,sans-serif;\"><strong><em>*Disclaimer:</em></strong><em>&nbsp;This position description indicates in general terms the type and level of work performed and responsibilities held by the employee(s) occupying this position. &nbsp; Duties described are not to be interpreted as an exhaustive list of all responsibilities.&nbsp;</em></span><em><span style=\"font-family: tahoma, sans-serif;\">Employee(s) will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.</span></em></p>\n    </div>\n  </div>\n",
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