Loan Support Specialist

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    "requisitionDescription": "<div><p style=\"margin-left:0in;\"><strong>Position Overview</strong></p><p style=\"margin-left:0in;\">Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Loan Support Specialist to join our growing team.&nbsp;Loan Support Specialist provide essential administrative and documentation support. Their work improves submission quality, reduces cycle time, and supports consistent execution across the pipeline.&nbsp;Success in this role is measured by the ability to maintain efficient loan flow, minimize delays, and ensure all third-party documentation is accurate, complete, and delivered on time to support a smooth closing process.</p><p style=\"margin-left:0in;\"><strong>Essential Functions:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Order third-party services (e.g., appraisals, title commitments, tax certificates, flood certifications/determinations) based on Processor direction and authorization</li><li style=\"margin-left:0in;\">Confirm vendor receipt of orders, required documentation, and expected turnaround times</li><li style=\"margin-left:0in;\">Proactively follow up with vendors and internal stakeholders to ensure timely return of all third-party items</li><li style=\"margin-left:0in;\">Route completed documents to the Processor for review and approval, and ensure proper upload to the loan file</li><li style=\"margin-left:0in;\">Track all outstanding orders, statuses, and timelines; manage re-orders or revisions as needed</li><li style=\"margin-left:0in;\">Identify and escalate delays, discrepancies, or missing information to the Processor to minimize potential closing impacts</li></ul></div><p style=\"margin-left:0in;\"><strong>Key Focus Areas:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Cycle Time Management: Maintain momentum on all third-party items to support timely closings</li><li style=\"margin-left:0in;\">Communication: Provide clear, consistent updates to vendors, Processors, and Originators</li><li style=\"margin-left:0in;\">Accuracy: Ensure all orders and documentation are complete and correct, including property details, borrower information, and loan identifiers</li></ul><p style=\"margin-left:1.15pt;\"><strong>&nbsp;Work Experience Requirements,&nbsp;</strong><strong>Knowledge, Skills, and Abilities:</strong>&nbsp;</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Experience in mortgage operations or a related role, with familiarity in third-party vendor management and ordering platforms&nbsp;</li><li style=\"margin-left:0in;\">Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively&nbsp;</li><li style=\"margin-left:0in;\">Proven ability to follow up persistently and manage vendor relationships&nbsp;</li><li style=\"margin-left:0in;\">Detail-oriented with a focus on documentation accuracy&nbsp;</li><li style=\"margin-left:0in;\">Comfortable working within defined service level agreements (SLAs) and turnaround expectations</li><li style=\"margin-left:0in;\">Excellent communication skills, both verbal and written, with the ability to interact professionally with internal and external stakeholders.</li><li style=\"margin-left:0in;\">Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.</li></ul></div><p style=\"margin-left:0in;\">&nbsp;<strong>Physical Demand:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.</li><li style=\"margin-left:0in;\">Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations.</li><li style=\"margin-left:0in;\">Clear and articulate communication skills on the telephone.</li><li style=\"margin-left:0in;\">Ability to sit at a workstation for extended periods.</li><li style=\"margin-left:0in;\">Proficient in physical typing.</li></ul></div><p style=\"margin-left:.25in;\"><br></p></div>\n",
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