Student Success Advisor

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    "description": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Indiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that includes business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online program. We offer degrees at the associate, bachelor&rsquo;s, master&#39;s, and doctoral levels and undergraduate and graduate certificates.</span></p>\n\n<p><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\">Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.</span><br />\n<br />\n<br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\">Indiana Tech is committed to fostering a welcoming and respectful environment for all. We actively support the recruitment, engagement, and retention of students, faculty, and staff from a wide range of experiences, backgrounds, and perspectives. We believe that creating a sense of connection and support across our campus community plays an essential role in preparing students to succeed and contribute in a global society.</span><br />\n<br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\">Indiana Tech has big plans for its future. Learn more at&nbsp;Indiana&nbsp;<a href=\"https://strategicplan.indianatech.edu/\" target=\"_blank\">Tech Strategic Plan</a>&nbsp;or&nbsp;<u>strategicplan.indianatech.edu</u>.</span><br />\n<br />\n&nbsp;</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Indiana Tech is seeking a Student Success Advisor to support and guide online undergraduate students throughout their academic journey. The&nbsp;Student Success Advisor&nbsp;is&nbsp;responsible for&nbsp;encouraging a positive and successful learning experience for&nbsp;Indiana Tech&rsquo;s&nbsp;online students&nbsp;to increase success, retention, and completion. They will provide&nbsp;academic support and guidance, offer approaches to managing school-life balance,&nbsp;as well as motivate and connect students to available resources.&nbsp;The broader goals of this position are to provide:&nbsp;&nbsp;</span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Clear academic pathways or roadmaps to completion for online undergraduate students&nbsp;&nbsp;</span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Support for&nbsp;identified&nbsp;at-risk students&nbsp;&nbsp;</span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Coach and mentor learners, keep them accountable at the right moments to ensure they can persist through what is&nbsp;ultimately a&nbsp;challenging learning experience&nbsp;&nbsp;</span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Break down barriers which may exist for learners so they can&nbsp;attain&nbsp;their desired goals for learning&nbsp;&nbsp;</span></p>\n\t</li>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Triage and connect students with the right&nbsp;supports&nbsp;(e.g., tutoring, financial aid, scholarship support, IT help) as quickly as possible to mitigate any pain point.&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">&nbsp;&nbsp;&nbsp;</span></p>\n\n<p><u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">Essential Duties &amp; Responsibilities</span></strong></u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">&nbsp;&nbsp;</span></strong></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Work closely with Enrollment Counselor and/or Admissions Rep to ensure seamless hand-off&nbsp;so the learner feels supported through the transition. This includes knowledge sharing between Rep and Advisor, so the learner does not have to repeat everything with the new advisor.&nbsp;&nbsp;&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Actively manage assigned caseload of students to:&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure students have a developed personalized plan&nbsp;identifying&nbsp;their current academic status as well as the path forward to&nbsp;achieve&nbsp;their academic goals successfully/efficiently&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitor student progress and provide outreach and support to students during their entire learning journey&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Develop rapport and relationships with students to provide academic coaching, mentoring, advising, and/or referral to&nbsp;appropriate academic&nbsp;support units for help&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Help students&nbsp;identify&nbsp;longer-term career goals to ensure&nbsp;they&rsquo;re&nbsp;on the right track and&nbsp;seeking&nbsp;out&nbsp;appropriate experiences, for example, work-based learning opportunities, to have a successful transition to or within work&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain academic plans,&nbsp;establish&nbsp;records on students, and communicate&nbsp;appropriate information&nbsp;to faculty, academic, and other relevant departments&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Act as a liaison to university support offices and faculty &ndash; referring students when needed&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain consistency within the department with continuous development and coordination with the AVP of Student Success and others within the OSS (Office of Student Success)&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Actively&nbsp;participate&nbsp;in generating ideas to support a culture of continuous improvement&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure proper handling of student information in keeping with FERPA regulations and other pertinent Tech policies&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Participate in various online (CPS) onboarding activities&nbsp;&ndash; which may require&nbsp;in-person training in Fort Wayne&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Contribute as assigned to efforts by other Indiana Tech units to deepen student engagement, retention, and completion&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Submit various reports as&nbsp;identified&nbsp;by the AVP of Student Success&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform other duties as assigned&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Support the mission, vision, and strategic plan of the institution&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">Qualifications</span></strong></u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">&nbsp;</span></strong></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Commitment to a culture of care: Need for high emotional intelligence, empathy, and tact to engage with learners using diplomatic communication strategies&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Familiarity and comfort with leveraging technological tools will be critically important to scale coaching across our learner population. Some examples of this technology could include but&nbsp;aren&rsquo;t&nbsp;limited to:&nbsp;Pathify, Mainstay, Discourse Analytics, Canvas, and Slate.&nbsp;&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to learn and communicate about online programs, scheduling, and academic requirements&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Bachelor&rsquo;s degree in education,&nbsp;social work, etc.&nbsp;preferred&nbsp;OR associate degree plus two years of experience working in&nbsp;an institution of higher education within the student affairs or enrollment management division.&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Knowledge of student development, retention, academic advising, and coaching&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">A data-informed and growth mindset is preferred combined with a willingness to&nbsp;take action&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Demonstrated skill in solving problems and resolving conflict&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Effective oral, written, and interpersonal communication skills including a strong interest in building cooperative and productive relationships&nbsp;</span></p>\n\t</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience</span></strong></u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">&nbsp;&nbsp;</span></strong></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">At least two years of practical experience in student advising, academic skills development, admission/retention, or closely related job function; ideally to include experience working within higher education&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Excellent customer service and problem-solving skills&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Computer skills&nbsp;&ndash; digital literacy with programs such as&nbsp;student information systems (e.g., Jenzabar, PeopleSoft, Banner), Microsoft Suite of programs (e.g., Word, Excel,&nbsp;PowerPoint),&nbsp;data analytic software (e.g.,&nbsp;PowerBI, Tableau),&nbsp;etc.&nbsp;&nbsp;&nbsp;</span></p>\n\t</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">Working Conditions</span></strong></u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">&nbsp;&nbsp;</span></strong></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Work is normally performed in a typical interior/office work environment,&nbsp;Hybrid &ndash; mostly remote; hours&nbsp;may&nbsp;be flexible based on student&nbsp;needs&nbsp;(e.g., shifts may vary: 7am - 4pm or 10am - 7pm).&nbsp;Will require travel to/from Fort Wayne&nbsp;for&nbsp;work&nbsp;training&nbsp;and events.&nbsp;</span><br />\n&nbsp;</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Application materials must include a cover letter and resume. Applicants must be prepared to provide a written response to Tech&#39;s mission and vision. The position remains open until filled; a review of candidates will commence as application materials are received.</span></p>\n\n<p>&nbsp;</p>\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Student Success Advisor\",\"identifier\":\"J0MC39243490\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/9B7DD7DDF4B46DE388E0D590C86BBE1D/jobs/243490\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9B7DD7DDF4B46DE388E0D590C86BBE1D\",\"datePosted\":\"2026-05-15\",\"description\":\"Job DetailsJob Location: Remote - PositionPosition Type: Full TimeEducation Level: Bachelor's Degree PreferredJob Category: Customer ServiceIndiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that includes business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online program. We offer degrees at the associate, bachelor&rsquo;s, master&#39;s, and doctoral levels and undergraduate and graduate certificates.\\n\\n\\nOver 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.\\n\\n\\nIndiana Tech is committed to fostering a welcoming and respectful environment for all. We actively support the recruitment, engagement, and retention of students, faculty, and staff from a wide range of experiences, backgrounds, and perspectives. We believe that creating a sense of connection and support across our campus community plays an essential role in preparing students to succeed and contribute in a global society.\\n\\nIndiana Tech has big plans for its future. Learn more at&nbsp;Indiana&nbsp;Tech Strategic Plan&nbsp;or&nbsp;strategicplan.indianatech.edu.\\n\\n&nbsp;\\n\\nIndiana Tech is seeking a Student Success Advisor to support and guide online undergraduate students throughout their academic journey. The&nbsp;Student Success Advisor&nbsp;is&nbsp;responsible for&nbsp;encouraging a positive and successful learning experience for&nbsp;Indiana Tech&rsquo;s&nbsp;online students&nbsp;to increase success, retention, and completion. They will provide&nbsp;academic support and guidance, offer approaches to managing school-life balance,&nbsp;as well as motivate and connect students to available resources.&nbsp;The broader goals of this position are to provide:&nbsp;&nbsp;\\n\\n\\n\\t\\n\\tClear academic pathways or roadmaps to completion for online undergraduate students&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tSupport for&nbsp;identified&nbsp;at-risk students&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tCoach and mentor learners, keep them accountable at the right moments to ensure they can persist through what is&nbsp;ultimately a&nbsp;challenging learning experience&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tBreak down barriers which may exist for learners so they can&nbsp;attain&nbsp;their desired goals for learning&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tTriage and connect students with the right&nbsp;supports&nbsp;(e.g., tutoring, financial aid, scholarship support, IT help) as quickly as possible to mitigate any pain point.&nbsp;&nbsp;\\n\\t\\n\\n\\n&nbsp;&nbsp;&nbsp;\\n\\nEssential Duties &amp; Responsibilities&nbsp;&nbsp;\\n\\n\\n\\t\\n\\tWork closely with Enrollment Counselor and/or Admissions Rep to ensure seamless hand-off&nbsp;so the learner feels supported through the transition. This includes knowledge sharing between Rep and Advisor, so the learner does not have to repeat everything with the new advisor.&nbsp;&nbsp;&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tActively manage assigned caseload of students to:&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tEnsure students have a developed personalized plan&nbsp;identifying&nbsp;their current academic status as well as the path forward to&nbsp;achieve&nbsp;their academic goals successfully/efficiently&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tMonitor student progress and provide outreach and support to students during their entire learning journey&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tDevelop rapport and relationships with students to provide academic coaching, mentoring, advising, and/or referral to&nbsp;appropriate academic&nbsp;support units for help&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tHelp students&nbsp;identify&nbsp;longer-term career goals to ensure&nbsp;they&rsquo;re&nbsp;on the right track and&nbsp;seeking&nbsp;out&nbsp;appropriate experiences, for example, work-based learning opportunities, to have a successful transition to or within work&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tMaintain academic plans,&nbsp;establish&nbsp;records on students, and communicate&nbsp;appropriate information&nbsp;to faculty, academic, and other relevant departments&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tAct as a liaison to university support offices and faculty &ndash; referring students when needed&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tMaintain consistency within the department with continuous development and coordination with the AVP of Student Success and others within the OSS (Office of Student Success)&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tActively&nbsp;participate&nbsp;in generating ideas to support a culture of continuous improvement&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tEnsure proper handling of student information in keeping with FERPA regulations and other pertinent Tech policies&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tParticipate in various online (CPS) onboarding activities&nbsp;&ndash; which may require&nbsp;in-person training in Fort Wayne&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tContribute as assigned to efforts by other Indiana Tech units to deepen student engagement, retention, and completion&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tSubmit various reports as&nbsp;identified&nbsp;by the AVP of Student Success&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tPerform other duties as assigned&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tSupport the mission, vision, and strategic plan of the institution&nbsp;&nbsp;\\n\\t\\n\\n\\n&nbsp;\\n\\nQualifications&nbsp;\\n\\n\\n\\t\\n\\tCommitment to a culture of care: Need for high emotional intelligence, empathy, and tact to engage with learners using diplomatic communication strategies&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tFamiliarity and comfort with leveraging technological tools will be critically important to scale coaching across our learner population. Some examples of this technology could include but&nbsp;aren&rsquo;t&nbsp;limited to:&nbsp;Pathify, Mainstay, Discourse Analytics, Canvas, and Slate.&nbsp;&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to learn and communicate about online programs, scheduling, and academic requirements&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tBachelor&rsquo;s degree in education,&nbsp;social work, etc.&nbsp;preferred&nbsp;OR associate degree plus two years of experience working in&nbsp;an institution of higher education within the student affairs or enrollment management division.&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tKnowledge of student development, retention, academic advising, and coaching&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tA data-informed and growth mindset is preferred combined with a willingness to&nbsp;take action&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tDemonstrated skill in solving problems and resolving conflict&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tEffective oral, written, and interpersonal communication skills including a strong interest in building cooperative and productive relationships&nbsp;\\n\\t\\n\\n\\n&nbsp;\\n\\nExperience&nbsp;&nbsp;\\n\\n\\n\\t\\n\\tAt least two years of practical experience in student advising, academic skills development, admission/retention, or closely related job function; ideally to include experience working within higher education&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tExcellent customer service and problem-solving skills&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tComputer skills&nbsp;&ndash; digital literacy with programs such as&nbsp;student information systems (e.g., Jenzabar, PeopleSoft, Banner), Microsoft Suite of programs (e.g., Word, Excel,&nbsp;PowerPoint),&nbsp;data analytic software (e.g.,&nbsp;PowerBI, Tableau),&nbsp;etc.&nbsp;&nbsp;&nbsp;\\n\\t\\n\\n\\n&nbsp;\\n\\nWorking Conditions&nbsp;&nbsp;\\n\\nWork is normally performed in a typical interior/office work environment,&nbsp;Hybrid &ndash; mostly remote; hours&nbsp;may&nbsp;be flexible based on student&nbsp;needs&nbsp;(e.g., shifts may vary: 7am - 4pm or 10am - 7pm).&nbsp;Will require travel to/from Fort Wayne&nbsp;for&nbsp;work&nbsp;training&nbsp;and events.&nbsp;\\n&nbsp;\\n\\nApplication materials must include a cover letter and resume. Applicants must be prepared to provide a written response to Tech&#39;s mission and vision. The position remains open until filled; a review of candidates will commence as application materials are received.\\n\\n&nbsp;\\nQualifications\",\"responsibilities\":\"Indiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that includes business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online program. We offer degrees at the associate, bachelor&rsquo;s, master&#39;s, and doctoral levels and undergraduate and graduate certificates.\\n\\n\\nOver 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.\\n\\n\\nIndiana Tech is committed to fostering a welcoming and respectful environment for all. We actively support the recruitment, engagement, and retention of students, faculty, and staff from a wide range of experiences, backgrounds, and perspectives. We believe that creating a sense of connection and support across our campus community plays an essential role in preparing students to succeed and contribute in a global society.\\n\\nIndiana Tech has big plans for its future. Learn more at&nbsp;Indiana&nbsp;Tech Strategic Plan&nbsp;or&nbsp;strategicplan.indianatech.edu.\\n\\n&nbsp;\\n\\nIndiana Tech is seeking a Student Success Advisor to support and guide online undergraduate students throughout their academic journey. The&nbsp;Student Success Advisor&nbsp;is&nbsp;responsible for&nbsp;encouraging a positive and successful learning experience for&nbsp;Indiana Tech&rsquo;s&nbsp;online students&nbsp;to increase success, retention, and completion. They will provide&nbsp;academic support and guidance, offer approaches to managing school-life balance,&nbsp;as well as motivate and connect students to available resources.&nbsp;The broader goals of this position are to provide:&nbsp;&nbsp;\\n\\n\\n\\t\\n\\tClear academic pathways or roadmaps to completion for online undergraduate students&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tSupport for&nbsp;identified&nbsp;at-risk students&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tCoach and mentor learners, keep them accountable at the right moments to ensure they can persist through what is&nbsp;ultimately a&nbsp;challenging learning experience&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tBreak down barriers which may exist for learners so they can&nbsp;attain&nbsp;their desired goals for learning&nbsp;&nbsp;\\n\\t\\n\\t\\n\\tTriage and connect students with the right&nbsp;supports&nbsp;(e.g., tutoring, financial aid, scholarship support, IT help) as quickly as possible to mitigate any pain point.&nbsp;&nbsp;\\n\\t\\n\\n\\n&nbsp;&nbsp;&nbsp;\\n\\nEssential Duties &amp; Responsibilities&nbsp;&nbsp;\\n\\n\\n\\t\\n\\tWork closely with Enrollment Counselor and/or Admissions Rep to ensure seamless hand-off&nbsp;so the learner feels supported through the transition. This includes knowledge sharing between Rep and Advisor, so the learner does not have to repeat everything with the new advisor.&nbsp;&nbsp;&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tActively manage assigned caseload of students to:&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tEnsure students have a developed personalized plan&nbsp;identifying&nbsp;their current academic status as well as the path forward to&nbsp;achieve&nbsp;their academic goals successfully/efficiently&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tMonitor student progress and provide outreach and support to students during their entire learning journey&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tDevelop rapport and relationships with students to provide academic coaching, mentoring, advising, and/or referral to&nbsp;appropriate academic&nbsp;support units for help&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tHelp students&nbsp;identify&nbsp;longer-term career goals to ensure&nbsp;they&rsquo;re&nbsp;on the right track and&nbsp;seeking&nbsp;out&nbsp;appropriate experiences, for example, work-based learning opportunities, to have a successful transition to or within work&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tMaintain academic plans,&nbsp;establish&nbsp;records on students, and communicate&nbsp;appropriate information&nbsp;to faculty, academic, and other relevant departments&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tAct as a liaison to university support offices and faculty &ndash; referring students when needed&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tMaintain consistency within the department with continuous development and coordination with the AVP of Student Success and others within the OSS (Office of Student Success)&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tActively&nbsp;participate&nbsp;in generating ideas to support a culture of continuous improvement&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tEnsure proper handling of student information in keeping with FERPA regulations and other pertinent Tech policies&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tParticipate in various online (CPS) onboarding activities&nbsp;&ndash; which may require&nbsp;in-person training in Fort Wayne&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tContribute as assigned to efforts by other Indiana Tech units to deepen student engagement, retention, and completion&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tSubmit various reports as&nbsp;identified&nbsp;by the AVP of Student Success&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tPerform other duties as assigned&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tSupport the mission, vision, and strategic plan of the institution&nbsp;&nbsp;\\n\\t\\n\\n\\n&nbsp;\\n\\nQualifications&nbsp;\\n\\n\\n\\t\\n\\tCommitment to a culture of care: Need for high emotional intelligence, empathy, and tact to engage with learners using diplomatic communication strategies&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tFamiliarity and comfort with leveraging technological tools will be critically important to scale coaching across our learner population. Some examples of this technology could include but&nbsp;aren&rsquo;t&nbsp;limited to:&nbsp;Pathify, Mainstay, Discourse Analytics, Canvas, and Slate.&nbsp;&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to learn and communicate about online programs, scheduling, and academic requirements&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tBachelor&rsquo;s degree in education,&nbsp;social work, etc.&nbsp;preferred&nbsp;OR associate degree plus two years of experience working in&nbsp;an institution of higher education within the student affairs or enrollment management division.&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tKnowledge of student development, retention, academic advising, and coaching&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tA data-informed and growth mindset is preferred combined with a willingness to&nbsp;take action&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tDemonstrated skill in solving problems and resolving conflict&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tEffective oral, written, and interpersonal communication skills including a strong interest in building cooperative and productive relationships&nbsp;\\n\\t\\n\\n\\n&nbsp;\\n\\nExperience&nbsp;&nbsp;\\n\\n\\n\\t\\n\\tAt least two years of practical experience in student advising, academic skills development, admission/retention, or closely related job function; ideally to include experience working within higher education&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tExcellent customer service and problem-solving skills&nbsp;&nbsp;\\n\\t\\n\\n\\n\\n\\t\\n\\tComputer skills&nbsp;&ndash; digital literacy with programs such as&nbsp;student information systems (e.g., Jenzabar, PeopleSoft, Banner), Microsoft Suite of programs (e.g., Word, Excel,&nbsp;PowerPoint),&nbsp;data analytic software (e.g.,&nbsp;PowerBI, Tableau),&nbsp;etc.&nbsp;&nbsp;&nbsp;\\n\\t\\n\\n\\n&nbsp;\\n\\nWorking Conditions&nbsp;&nbsp;\\n\\nWork is normally performed in a typical interior/office work environment,&nbsp;Hybrid &ndash; mostly remote; hours&nbsp;may&nbsp;be flexible based on student&nbsp;needs&nbsp;(e.g., shifts may vary: 7am - 4pm or 10am - 7pm).&nbsp;Will require travel to/from Fort Wayne&nbsp;for&nbsp;work&nbsp;training&nbsp;and events.&nbsp;\\n&nbsp;\\n\\nApplication materials must include a cover letter and resume. Applicants must be prepared to provide a written response to Tech&#39;s mission and vision. The position remains open until filled; a review of candidates will commence as application materials are received.\\n\\n&nbsp;\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Indiana Tech\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9B7DD7DDF4B46DE388E0D590C86BBE1D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"\",\"addressLocality\":\"Position\",\"addressRegion\":\"\",\"postalCode\":\"\",\"addressCountry\":\"USA\"}},\"industry\":\"Customer Service\",\"validThrough\":\"2026-06-30\",\"educationRequirements\":\"Bachelor's Degree Preferred\"}",
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