IT Technician - Head Office - London

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  "workplace_type": "on_site",
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    "id": "4856",
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      "city": "London",
      "state": "Ontario"
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    "departmentLabel": "Information Technology",
    "employmentStatusLabel": "1. Regular Full-Time"
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    "location": {
      "city": "London",
      "state": "Ontario",
      "postalCode": "N6L 1J9",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-weight: bold\">DRIVING POSSIBILITIES </span><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p>Position: IT Technician<br>Status: Full-Time<br><br></p>\n<p>Dealership: Head Office – London, ON<br>Department: Information Technology <br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34)\">We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34)\">We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34)\">If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-weight: bold\">A Career at OpenRoad Means You’ll Enjoy:</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>·         </span></span><span style=\"color: rgb(34, 34, 34)\">Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda,  Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen, GMC</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>·         </span></span><span style=\"color: rgb(34, 34, 34)\">Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program,  Tool Purchase Subsidy,<span> </span><span>Employer RRSP Matching</span></span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>·         </span></span><span style=\"color: rgb(34, 34, 34)\">Internal and external, training &amp; development opportunities for skill-development and growth</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>·         </span></span><span style=\"color: rgb(34, 34, 34)\">Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>·         </span></span><span style=\"color: rgb(34, 34, 34)\">Comprehensive extended health and dental plan, tailored around Associate wellness</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>·         </span></span><span style=\"color: rgb(34, 34, 34)\">Recognition and Engagement Events! <br><br></span><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">ROLE &amp; RESPONSIBILITIES:</span></p>\n<p><br></p>\n<ul>\n<li> Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware </li>\n<li>Assist with troubleshooting and resolving technical problems for end-users in a timely manner.</li>\n<li>Install, configure and maintain computer systems, peripherals and software</li>\n<li>Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software.</li>\n<li>Assist with onboarding and offboarding process for employees, including setting up the workstations and software.</li>\n<li>Collaborate with senior IT staƯ to resolve complex issues and escalate when necessary.</li>\n<li>Document and track technical issues and resolutions using the ticketing system<br></li>\n<li>Maintain and manage the CCTV system across all dealerships, including exporting footage when requested.</li>\n<li>Coordinate with external contractors/suppliers for computer peripheral repairs</li>\n<li>Provide the first-level network support for onsite devices (Wireless AP, POS Media Player, Router, Switch, etc.)</li>\n<li>Manage phone system support, including adding, changing or deleting extensions<br>and hardware.</li>\n<li>Maintain accurate IT documentation through the change management process.</li>\n<li>Deliver excellent customer service and maintain a positive relationship with end-users.</li>\n<li>Participate in the on-call support after business hour.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:</span></p>\n<p><br></p>\n<ul>\n<li>Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline</li>\n<li>2+ years experience in IT helpdesk/support experience in a multi-site environment</li>\n<li>Strong problem-solving skills and ability to work independently under pressure</li>\n<li>Excellent oral and written communication skills</li>\n<li>Experience troubleshooting with Microsoft Windows OS, Microsoft Office and computer hardware</li>\n<li>Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.</li>\n<li>Familiarity with MDM, virtualization technology (VMware), backup solutions (Veeam, Wasabi) is an asset.</li>\n<li>A valid Ontario Driver’s License (G).<br></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34)\"><span style=\"font-weight: bold\"><br>We are Hiring!</span><br>This position is currently vacant, and we are actively hiring!</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\">Internal Candidates MUST apply by filling out the<span style=\"font-weight: bold\"> </span></span><span style=\"font-weight: bold\">Internal Endorsement Form</span><span style=\"color: rgb(34, 34, 34)\"><span style=\"font-weight: bold\"> </span>on the Intranet. Failure to complete the form will cause a delay in your application. </span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\">We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.</span><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34)\">JOIN US AND GROW WITH US! </span><br></p>\n<p><span style=\"color: rgb(34, 34, 34)\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34)\">We thank all those that have applied. Only those considered for the position will be contacted.</span></p>",
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