Customer Experience Specialist III

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  "location": {
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    "id": "154",
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    "location": {
      "city": "Austin",
      "state": "Texas"
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    "locationType": "2",
    "jobOpeningName": "Customer Experience Specialist III",
    "departmentLabel": "Customer Experience",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Austin",
      "state": "Texas",
      "postalCode": "78724",
      "addressCountry": "United States"
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    "datePosted": "2026-04-17",
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    "description": "<p><span style=\"font-weight: bold\">Ready to Be a woom Bike Whisperer? Join Our Customer Experience Crew!</span></p>\n<p><br></p>\n<p>Are you a customer delight dynamo with a passion for helping people find their perfect ride? At woom, we're not just selling bikes; we're sparking joy, building confidence, and fueling adventures for riders big and small! We're looking for a <span style=\"font-weight: bold\">Customer Experience Specialist III</span> who can be the guiding star for our amazing customers, whether they're calling from afar, chatting online, or even stepping into our retail space. You'll be the friendly voice of woom, helping families discover the bike that's just right for them and making sure their journey is nothing short of extraordinary.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Your Mission: Spreading woom Joy, One Interaction at a Time!</span></p>\n<p><br></p>\n<p>As a Customer Experience Specialist III, you'll be the expert go-to for our customers, helping them navigate the exciting world of woom bikes and accessories. You'll be a master of connection, providing top-notch support through every channel imaginable. Get ready to:</p>\n<ul>\n<li><span style=\"font-weight: bold\">Be a Customer Champion:</span> Guide our customers through their woom journey using your charm and expertise across phone calls, emails, live video chats, and even in-person at our office/retail hub.</li>\n<li><span style=\"font-weight: bold\">woom Welcome Wagon:</span> Greet and assist local walk-in customers at our office/retail location, making sure every visitor feels like family.</li>\n<li><span style=\"font-weight: bold\">Follow-Up Fanatic:</span> When a question needs a bit more digging, you'll be on it, providing thorough and timely updates to keep our customers in the loop.</li>\n<li><span style=\"font-weight: bold\">Inquiry Innovator:</span> Tackle a variety of questions with grace and knowledge, including:\n<ul>\n<li><span style=\"font-weight: bold\">Bike Availability Guru:</span> Share the exciting news about which bikes are ready to roll!</li>\n<li><span style=\"font-weight: bold\">Order Orchestrator:</span> Help customers place their orders for their dream bike and all the cool gear that goes with it.</li>\n<li><span style=\"font-weight: bold\">Feature Explainer Extraordinaire:</span> Break down all the awesome features of our bikes, making it easy for customers to understand why woom is the best.</li>\n<li><span style=\"font-weight: bold\">Maintenance Mentor:</span> Share top tips and tricks for keeping woom bikes in tip-top shape.</li>\n<li><span style=\"font-weight: bold\">Troubleshooting Trailblazer:</span> Help customers conquer any performance hiccups, getting them back on two wheels in no time.</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Knowledge Nurturer:</span> Help us make our customer resources (website, printed guides, help center) even better, so every customer can easily find the answers they need.</li>\n<li><span style=\"font-weight: bold\">Team Enthusiast:</span> Lend a helping hand to your teammates and contribute to our vibrant, positive work environment.</li>\n<li><span style=\"font-weight: bold\">Feedback Force:</span> Participate in \"Lessons Learned\" sessions, sharing your valuable insights to help us continually improve.</li>\n<li><span style=\"font-weight: bold\">Problem-Solving Pro:</span> Be the first point of contact for trickier customer questions, demonstrating your knack for finding solutions.</li>\n<li><span style=\"font-weight: bold\">Lead from the Front: </span>Work closely with IT to identify and resolve technical issues as well as serve as the primary contact for CX related projects.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You Bring to the woom Wheelhouse:</span></p>\n<p><br></p>\n<p>You're more than just a customer service pro; you're a passionate individual ready to make a difference!</p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience &amp; Expertise:</span> You've got <span style=\"font-weight: bold\">2+ years of service experience</span> under your belt, proving you know how to make customers happy.</li>\n<li><span style=\"font-weight: bold\">Self-Starter Superpower:</span> You're organized, motivated, and love to take initiative.</li>\n<li><span style=\"font-weight: bold\">Detail Detective:</span> You've got an eagle eye for details and a strong commitment to quality.</li>\n<li><span style=\"font-weight: bold\">Problem Solver Prowess:</span> You love a good challenge and excel at finding creative solutions.</li>\n<li><span style=\"font-weight: bold\">Goal Getter:</span> You have a solid track record of crushing goals and contributing to business success.</li>\n<li><span style=\"font-weight: bold\">Communication Champion:</span> Your communication and people skills are top-notch – you can connect with anyone!</li>\n<li><span style=\"font-weight: bold\">Influencer &amp; Relationship Builder:</span> You know how to build trust and rally people together.</li>\n<li><span style=\"font-weight: bold\">Remote Ready (and In-Office, too!):</span> You're comfortable collaborating virtually, but also ready to spend <span style=\"font-weight: bold\">up to 4 days a week in our office/retail location</span> to connect with customers in person.</li>\n<li><span style=\"font-weight: bold\">Tech Savvy:</span> You're comfortable with basic computer skills (Excel, Word, web browsers) and have a stable internet connection.</li>\n<li><span style=\"font-weight: bold\">Numbers Know-How:</span> A basic understanding of accounting principles is a plus.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Bonus Points (woom Wishes!):</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Bike Expert Extraordinaire:</span> If you live and breathe bikes, that's a HUGE plus!</li>\n<li><span style=\"font-weight: bold\">Software Superfan:</span> Experience with Shopify, Help Scout, Talkdesk, JIRA, and Slack will definitely make you stand out.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Ready to help us spark joy, one bike at a time? We can't wait to meet you!</span></p>",
    "compensation": "$21.00 - $23.00 an hour",
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    "jobOpeningName": "Customer Experience Specialist III",
    "departmentLabel": "Customer Experience",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://woom.bamboohr.com/careers/154",
    "employmentStatusLabel": "Full-Time"
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}