Shop & Field Service Supervisor

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        "AddressLine1": "91-230 Kalaeloa Blvd",
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        "LocationName": "US, HI, Kapolei, Cummins Pacific"
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    "ExternalDescriptionStr": "\r\n<p>We are looking for a talented <strong>Shop &amp; Field Service Supervisor&nbsp;</strong>to join our team in <strong>Service&nbsp;</strong>in<strong> Kapolei, HI</strong>.</p>\r\n<p><strong>In this role, you will make an impact in the following ways: </strong>&nbsp;</p>\r\n<ul>\r\n <li><strong>Optimize daily service operations</strong> by effectively coordinating technician schedules, communicating clear repair plans, and ensuring work aligns with customer quotes and expectations.&nbsp;</li>\r\n <li><strong>Elevate technician performance and capability</strong> through ongoing coaching, real-time support, constructive feedback, and structured performance reviews that promote professional growth.&nbsp;</li>\r\n <li><strong>Strengthen repair quality and efficiency</strong> by monitoring technician productivity, providing first-level technical guidance, and escalating complex issues to ensure timely, accurate resolutions.&nbsp;</li>\r\n <li><strong>Ensure safe, compliant, and efficient service operations</strong> by managing materials, equipment, and workforce logistics with strong attention to safety, quality, and process discipline.&nbsp;</li>\r\n <li><strong>Improve customer trust and transparency</strong> by reviewing quotes for accuracy, communicating repair status updates, and proactively addressing changes to timelines or repair plans.&nbsp;</li>\r\n <li><strong>Drive continuous improvement</strong> by analyzing service processes, identifying bottlenecks, and implementing enhancements that respond to evolving customer needs and organizational goals.&nbsp;</li>\r\n <li><strong>Achieve branch performance targets</strong> by monitoring KPIs, ensuring on-time repair completion, and maintaining high levels of customer satisfaction through consistent service excellence.&nbsp;</li>\r\n <li><strong>Build strong customer relationships</strong> by professionally resolving warranty concerns and engaging frequently with key customers to reinforce confidence, loyalty, and long-term partnerships.</li>\r\n</ul>",
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    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.",
    "ExternalPostedStartDate": "2026-05-20T15:25:45+00:00",
    "ExternalQualificationsStr": "<p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Education, Licenses, Certifications:</b> </span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">This position may require licensing for compliance with export controls or sanctions regulations.</span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Experience:</b> </span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">Intermediate level of relevant work experience in a technical field, including team leadership experience, required.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">2–5 years of relevant experience supporting service operations within the Oil &amp; Gas, Energy, or Electric Vehicle (EV) sectors, including exposure to industrial, power, or fleet‑based service environments.</span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Additional Information:</b></span></p><ul><li><span style=\"color:#333333;font-family:'segoe ui' , sans-serif;font-size:10.5pt\">The working hours for this position are between 7:00 am to 5:00 pm, Monday to Friday. </span></li><li><span style=\"color:#333333;font-family:'segoe ui' , sans-serif;font-size:10.5pt\">This position requires to be available afterhours for specific customer situations and needs.</span></li><li><span style=\"color:#333333;font-family:'segoe ui' , sans-serif;font-size:10.5pt\">This position requires a proactive Service Business Growth mindset that includes building strong relationships with Customers, visiting Customers regularly at their locations to make sure we listen to their feedback as well as visiting prospective Customers to try to win their business.</span></li></ul>",
    "InternalQualificationsStr": "<p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Education, Licenses, Certifications:</b> </span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">This position may require licensing for compliance with export controls or sanctions regulations.</span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Experience:</b> </span></p><ul><li><span style=\"font-family:'segoe ui' , sans-serif\">Intermediate level of relevant work experience in a technical field, including team leadership experience, required.</span></li><li><span style=\"font-family:'segoe ui' , sans-serif\">2–5 years of relevant experience supporting service operations within the Oil &amp; Gas, Energy, or Electric Vehicle (EV) sectors, including exposure to industrial, power, or fleet‑based service environments.</span></li></ul><p><span style=\"font-family:'segoe ui' , sans-serif\"><b>Additional Information:</b></span></p><ul><li><span style=\"color:#333333;font-family:'segoe ui' , sans-serif;font-size:10.5pt\">The working hours for this position are between 7:00 am to 5:00 pm, Monday to Friday. </span></li><li><span style=\"color:#333333;font-family:'segoe ui' , sans-serif;font-size:10.5pt\">This position requires to be available afterhours for specific customer situations and needs.</span></li><li><span style=\"color:#333333;font-family:'segoe ui' , sans-serif;font-size:10.5pt\">This position requires a proactive Service Business Growth mindset that includes building strong relationships with Customers, visiting Customers regularly at their locations to make sure we listen to their feedback as well as visiting prospective Customers to try to win their business.</span></li></ul>",
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