Season 26/27 - Concierge

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  "last_changed_at": "2026-06-02T10:43:04.878Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Abuta-gun, Hokkaido, 044-0080, Japan",
    "city": "Abuta-gun",
    "region": "Hokkaido",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:11.294Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Abuta-gun, Hokkaido, 044-0080, Japan",
      "city": "Abuta-gun",
      "region": "Hokkaido",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
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  "remote_policy": null,
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  "list_job": {
    "id": "138",
    "isRemote": null,
    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido"
    },
    "atsLocation": {
      "city": null,
      "state": null,
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      "province": null
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    "departmentId": "18602",
    "locationType": "0",
    "jobOpeningName": "Season 26/27 - Concierge",
    "departmentLabel": "Hotel Operations",
    "employmentStatusLabel": "Seasonal"
  },
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  "detail_job_opening": {
    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "044-0080",
      "addressCountry": "Japan"
    },
    "datePosted": "2026-05-11",
    "atsLocation": {
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      "state": null,
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Job Title</span>: <span style=\"font-weight: bold\">Concierge</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p>As a Concierge, you will play a key role in enhancing each guest’s stay by providing attentive, personalized service throughout their visit.</p>\n<p>From welcoming guests upon arrival to assisting with requests, reservations, and local recommendations, you will support the overall resort experience.<br>You are expected to have up-to-date knowledge of the local area and seasonal conditions, and deliver reliable, high-quality service to both domestic and international guests.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB OVERVIEW/RESPONSIBILITIES</span><br></p>\n<p><span style=\"font-weight: bold\">Guest Services &amp; Hospitality</span></p>\n<ul>\n<li>Greet and assist guests upon arrival and departure</li>\n<li>Provide support and information at the concierge desk and lobby area</li>\n<li>Assist with luggage handling during peak periods</li>\n</ul>\n<p><span style=\"font-weight: bold\">Information Services &amp; Guest Guidance</span></p>\n<ul>\n<li>Provide recommendations for restaurants, sightseeing, tours, and activities</li>\n<li>Promote resort events, activities, and special offers</li>\n<li>Create personalized itineraries and experiences based on guest preferences</li>\n</ul>\n<p><span style=\"font-weight: bold\">Winter Operations &amp; Local Area Information</span></p>\n<ul>\n<li>Monitor and provide information on snow conditions, weather, and lift operations</li>\n<li>Share up-to-date information on local events and area highlights</li>\n</ul>\n<p><span style=\"font-weight: bold\">Reservations &amp; Arrangements</span></p>\n<ul>\n<li>Handle reservations for restaurants, activities, and transportation</li>\n<li>Manage booking changes and cancellations</li>\n<li>Assist guests with itinerary planning and schedule adjustments</li>\n</ul>\n<p><span style=\"font-weight: bold\">Guest Inquiries &amp; Team Coordination</span></p>\n<ul>\n<li>Respond to guest inquiries via phone, email, and in person</li>\n<li>Coordinate closely with other departments to ensure smooth operations</li>\n<li>Handle last-minute requests and unexpected situations professionally</li>\n</ul>\n<p><br></p>\n<p>Training and support will be provided to help you succeed in the role.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">【Must】</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience in customer service or guest-facing roles (Industry experience is not limited)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Valid working visa in Japan</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Ability to multitask and manage bookings efficiently</li>\n<li>Basic computer skills</li>\n<li>Ability to adapt and perform effectively in fast-paced environments</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Business level or above in English</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Friendly, polite, and professional attitude toward guests and colleagues</li>\n<li>Strong commitment to delivering excellent guest experiences</li>\n<li>Attention to detail and a high standard of service</li>\n<li>Flexibility to work evenings, weekends, and holidays</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">【Preferred】</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Previous experience in hospitality, resorts, concierge, or guest services</li>\n<li>Experience in tourism, resort operations, or winter sports environments</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span><br>\n<ul>\n<li>Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Experience using hotel reservation or property management systems (PMS)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Conversational level or above in Japanese</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Positive, energetic, and welcoming personality</li>\n<li>Creative problem-solving skills and adaptability</li>\n<li>Ability to make guests from diverse backgrounds feel comfortable and welcome</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Employment Terms and Condition</span></p>\n<p><span style=\"font-weight: bold\">Contract Period &amp; Renewal</span></p>\n<ul>\n<li>Contract Period: 11/3/2026 - 3/31/2027</li>\n<li>Contract renewal: Applicable</li>\n<li>Reason of Renewal: \n<ul>\n<li>Employee’s work performance and attitude.</li>\n<li>Company’s business demands.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Duty, Work Location &amp; Scope of Changes</span></span></p>\n<ul>\n<li>Duty: may be changed as determined by the company</li>\n<li>Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido</li>\n<li>Scope of changes: company properties in Niseko Area, Rusutsu or Furano.\n<ul>\n<li>Training may be conducted at other location.</li>\n<li>Employees may be required to work at different properties based on operational needs.<br></li>\n<li>The initial assignment will be determined by the company.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Commuting &amp; Workplace policy</span></p>\n<ul>\n<li>Private Vehicle Commuting: Not permitted</li>\n<li>Measures to prevent passive smoking: indoor smoking prohibited</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working hours, Days off &amp; Overtime</span></p>\n<ul>\n<li>Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00</li>\n<li>Days off: two days off per week (based on shift schedule)</li>\n<li>Overtime: Yes</li>\n<li>Monthly Average Overtime Hours: 10 hours per month</li>\n<li>36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Salary Package / Benefit</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Salary: 1,600 yen / per hour ~</span></li>\n<li>Subsidized Ski Pass on your location or Recreational Allowance<br></li>\n<li>Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.</li>\n<li>Staff Accommodation Available</li>\n<li>Company Events</li>\n</ul>",
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    "jobOpeningName": "Season 26/27 - Concierge",
    "departmentLabel": "Hotel Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://nisade.bamboohr.com/careers/138",
    "employmentStatusLabel": "Seasonal"
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