Technical Support Specialist

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    "requisitionDescription": "<div><div><div><p style='margin:0in;font-size:13px;font-family:\"Courier New\";text-align:justify;' data-pasted=\"true\"><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>SUMMARY</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:16px;font-family:\"Garamond\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Supports the user community by diagnosing and resolving network, workstation, and software problems. Represents the first point of contact with the IT department for prompt resolution of technical issues. Executes network and system administration task in support of the Information Technology department. Identifies and recommends initiative-taking solutions to minimize common technical problems. Maintains the network infrastructure following procedures established by Management and Company SOP&rsquo;s (standard operating procedures).&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-bottom:12.0pt;text-align:justify;'><em><span style='font-family:\"Calibri\",sans-serif;'>This position will ensure compliance with Environmental Health and Safety (EHS) policies, State Departments of Health, Good Documentation Practices (GDP), Good Laboratory Practice (GLP), Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), Good Laboratory Practice (GLP), Standard Operating Procedures (SOPs), EMEA and FDA Guidelines, general State and Country Regulations such as but not limited to (CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) where site appropriate.</span></em></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>ESSENTIAL DUTIES AND RESPONSIBILITIES </span></strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>include the following. Other duties may be assigned.</span></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Provides 1<sup>st</sup> and 2<sup>nd</sup> Tier technical support to end users on a variety of issues. Provides on-call response to off-duty hour&rsquo;s issues and network problems. Tracks and monitors the problem to ensure a timely resolution. Accurately accounts for time related to problem resolution. Maintains issue log to identify recurring problems. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Works with other Information Technology members to resolve Tier 3 issues to build understanding and prevent future need for escalation.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Performs initial IQ/OQ (Installation Qualification/Operational Qualification) for all new PCs and laptops.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Installs, configures, and patches all PC and laptop software in accordance with validated systems procedures. Assist with asset tracking and software license management. Installs new software releases, system upgrades, and patches to enterprise and server software. Identifies and resolves software related problems. Supports the IT Manager and Systems Administrator in all necessary administration of all applications and network infrastructure.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Maintains data files and monitors system configuration to ensure data integrity.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Implements file and printer shared resources. Supports and maintains user account information including rights, security, and systems groups.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Documents, maintains, upgrades, or replaces hardware and software systems. Assists in configuration and deployment of new workstation and infrastructure hardware.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Courier New\";text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";text-align:justify;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>QUALIFICATIONS&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-bottom:12.0pt;text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-bottom:12.0pt;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";text-align:justify;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Education and/or Experience</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.5in;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Associate degree (AS) or current enrollment in bachelor&#39;s program (B.S. /B. A.) in Computer Science and 1-2 years related experience preferred. Experience may be substituted for degree.</span></li></ul></div><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.5in;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Experience as a PC Technician / Help Desk Technician, Preferred.</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Courier New\";text-align:justify;text-indent:.5in;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;text-indent:.5in;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Other Skills and Abilities</span></strong></p><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.5in;\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Excellent problem solving, communication and people skills; demonstrates high-level customer service and the ability to work in a team environment.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Understands and acknowledges confidentiality issues surrounding company information and will not view or share information that is restricted for others use/viewing only. Utilizes a high degree of ethical restraint in the use of network administration powers and access privileges.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Familiar with Windows Networks, Active Directory, VMware ESX, ISCI SAN, TCP/IP Protocol, 802.11 protocols, IPSEC protocol, VLAN&rsquo;s, Wireless Networking, Exchange, and Microsoft Office products.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-left:1.0in;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>PHYSICAL DEMANDS&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><em><span style='font-family:\"Calibri\",sans-serif;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</span></em><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";text-align:justify;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>While performing the duties of this job, the employee may be required to: stand; walk, sit, stoop, kneel, crouch, crawl, speak, hear/listen, smell, display manual dexterity, reach with hand and arms. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>WORK ENVIRONMENT</span></strong><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-right:1.8pt;text-align:justify;'><em><span style='font-family:\"Calibri\",sans-serif;'>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;</span></em></p><p style='margin:0in;font-size:13px;font-family:\"Courier New\";margin-right:1.8pt;text-align:justify;'><em>&nbsp;</em></p><p style='margin:0in;text-align:justify;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color:black;\">A full-time Monday through Friday workweek with general business hours. <strong>This position&nbsp;</strong></span><strong><span style='font-family:\"Arial Narrow\";color:black;'>serves on the On-Call Team and may require </span><span style=\"color:black;\">weekend and occasional evening hours</span></strong><span style=\"color:black;\">. While performing the duties of this job, frequently required to use personal protective equipment to prevent exposure to hazardous materials. The employee has potential for exposure to fumes, airborne particles and toxic or caustic chemicals, biohazards, flammable liquids, risk of radiation. The employee is occasionally required to use equipment with moving mechanical parts, with risk of electrical shock and vibration. The noise level in the work environment is usually moderate, at times, the noise level can be louder and hearing protection may be required. The employee may work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.</span></p><p style='margin:0in;text-align:justify;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><br></p><p data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term/long-term disability, life insurance, hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>Join Us!</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>We can&rsquo;t wait to work with you! At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities.</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>To Learn more about our mission and team culture, <a target=\"_blank\" href=\"https://bioivt.com/careers\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(50, 79, 165); font-weight: 400; text-decoration: none;\">click here</a>!</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'>&nbsp;</p><p data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: 1.25; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); text-align: justify; font-size: 13px; font-family: \"Century Gothic\", sans-serif; font-weight: bold;'>We strongly encourage veterans and individuals with disabilities to apply and are committed to providing reasonable accommodations throughout the application and employment process.</p></div></div></div>\n",
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