Client Services Representative: Medical Research - RDR

{
  "content_hash": "00d8e8f9d44b6126158e3f222740f27e0594a522d822cd0919098d932ef21405",
  "source_hash": "8c1f2207f39c57a253e11b078ca05e1c486e7e1a0d7c9cfcac2fabc99974d1bd",
  "last_changed_at": "2026-06-06T08:46:02.946Z",
  "active_status": "active"
}

{
  "language": "en-us",
  "location": {
    "raw": "La Junta, CO, United States",
    "city": "La Junta",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.98,
    "workplace_type": "on_site"
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:46:02.929Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "La Junta, CO, United States",
      "city": "La Junta",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.98,
      "workplace_type": "on_site"
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "a7b75d57-b3b0-4e4a-b5a1-08939d8cc9b7",
    "url": "https://ats.rippling.com/auxillium/jobs/a7b75d57-b3b0-4e4a-b5a1-08939d8cc9b7",
    "name": "Client Services Representative: Medical Research - RDR",
    "language": "en-US",
    "locations": [
      {
        "city": "La Junta",
        "name": "La Junta, CO",
        "state": "Colorado",
        "country": "United States",
        "stateCode": "CO",
        "countryCode": "US",
        "workplaceType": "ON_SITE"
      }
    ],
    "department": {
      "name": "COLORADO"
    }
  },
  "detail_job": {
    "url": "https://ats.rippling.com/auxillium/jobs/a7b75d57-b3b0-4e4a-b5a1-08939d8cc9b7",
    "name": "Client Services Representative: Medical Research - RDR",
    "uuid": "a7b75d57-b3b0-4e4a-b5a1-08939d8cc9b7",
    "board": {
      "logo": {
        "url": "https://prod-images.rippling.com/5ef71c472f004d25433daae6d571e3d26aed0314.png?Expires=1780821962&Signature=YZPpRrhZ-VkI22uLJhL55hKeHMje3L1E6BjUovhasuGL-TBGtQBHA-c1b5VA-EB6x65SxzF8z5kYvY0Kht4SdrdJ5Fksms83XBRSXbGEB6KserqDaLfMigQqXXRZ3QYv7EfwGp1H0MQt7LBi~I4H-BtjKz1V3G2nOTqXpuMG-inSOxzB~MRCWePhk~ZAvvJMYqzrquu6ZZ7L8K90695jyeMw0bc5Tddh4h61stmYFl1SZ56ouZVqCdAnJvzPLeRb~9uVGIrt8wo15wLxtO-4kKU3~jFVPWyrE~vF~RK8TUg6VKOtdhlbQdYF3-IdceMiN6EyTpWoIdvoJpm0txfyCQ__&Key-Pair-Id=K2Y26R2ZPP26PH",
        "name": "logo-header.png",
        "type": "image/png"
      },
      "slug": "auxillium",
      "title": "Auxillium",
      "banner": {
        "url": null,
        "name": "",
        "type": ""
      },
      "boardURL": "https://ats.rippling.com/auxillium/jobs",
      "fontType": null,
      "subtitle": null,
      "boardType": "RIPPLING",
      "linkColor": null,
      "buttonColor": null,
      "legalNotice": null,
      "buttonTextColor": null,
      "noOpeningsMessage": null,
      "groupJobsByLocation": true,
      "showBoardLogoOnJobPost": true,
      "showCompanyInfoUnderJobPost": false
    },
    "createdOn": "2026-04-29T09:22:48.747000-07:00",
    "department": {
      "name": "COLORADO",
      "base_department": "COLORADO",
      "department_tree": [
        "COLORADO"
      ]
    },
    "companyName": "Auxillium LLC",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Position: Client Services Representative: Medical Research Job Description</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br><b><strong style=\"white-space:pre-wrap;\">About Our Client</strong></b><br><span style=\"white-space:pre-wrap;\">Founded in 2010 and located in Denver, our client has extensive experience in the healthcare</span><br><span style=\"white-space:pre-wrap;\">market intelligence field. Researchers for our client have made hundreds of thousands of phone</span><br><span style=\"white-space:pre-wrap;\">calls to create and update the nation's leading installed-base equipment registry. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"white-space:pre-wrap;\">Our customers use the data to:</strong></b><br><span style=\"white-space:pre-wrap;\">• Identify and reach key imaging decision makers over 5,000 acute care hospitals and 9,000 outpatient sites.</span><br><span style=\"white-space:pre-wrap;\">• Quickly find facilities that have installed a specific piece of equipment.</span><br><span style=\"white-space:pre-wrap;\">• Update their internal sales and marketing databases.</span><br><span style=\"white-space:pre-wrap;\">• Create research studies to make data-driven decisions on strategy, products, and customer retention.</span><br><br><b><strong style=\"white-space:pre-wrap;\">Primary Functions:</strong></b><br><span style=\"white-space:pre-wrap;\">• Maintain hospital and outpatient accounts by updating equipment and personnel information.</span><br><span style=\"white-space:pre-wrap;\">• Research hospital and outpatient accounts using web browsers and medical specific resources.</span><br><span style=\"white-space:pre-wrap;\">• Handle inbound and outbound calls.</span><br><span style=\"white-space:pre-wrap;\">• Accurately identify systems required to complete job tasks. Open those systems in a timely manner. Ability to log in and complete work in those systems.</span><br><span style=\"white-space:pre-wrap;\">• Follow all processes for contacting medical, hospital, and outpatient facilities. Job aids and methods &amp; procedures provided at training however could be ever-changing due to the relationship with the Client.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">• Maintain a high degree of accuracy while performing job tasks.</span><br><span style=\"white-space:pre-wrap;\">• Pay great attention to detail. Should be no errors in data entry to Client Database and data entry to Auxillium disposition tools/forms.</span><br><br><b><strong style=\"white-space:pre-wrap;\">Required Education, Experience, and Skills:</strong></b><br><span style=\"white-space:pre-wrap;\">• Education requirement: enrolled in high school, graduated high school or equivalent.</span><br><span style=\"white-space:pre-wrap;\">• Medical billing or medical office experience preferred, not required.</span><br><span style=\"white-space:pre-wrap;\">• Ability to create and follow written procedure.</span><br><span style=\"white-space:pre-wrap;\">• Ability to meet outbound hourly task timing of facility dials within a production day.</span><br><span style=\"white-space:pre-wrap;\">• Ability to provide professional written communication and excellent customer service.</span><br><span style=\"white-space:pre-wrap;\">• Excellent critical thinking skills, problem solving and strategic thinking abilities.</span><br><span style=\"white-space:pre-wrap;\">• Working knowledge of computer equipment and technology and the implementation </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">of such within an office/business environment.</span><br><span style=\"white-space:pre-wrap;\">• Maintain high degree of accuracy and great attention to detail.</span><br><span style=\"white-space:pre-wrap;\">• Communicate effectively, professionally, clearly, and courteously with medical facilities.</span><br><span style=\"white-space:pre-wrap;\">• Ability to work in fluid and ever-changing situation.</span><br><span style=\"white-space:pre-wrap;\">• Willingness to adapt to Auxillium’s highly positive culture as a supportive TeamMember.</span><br><span style=\"white-space:pre-wrap;\">• High School or Equivalent preferred.</span><br><br><b><strong style=\"white-space:pre-wrap;\">Job Location:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">Pueblo, CO, United States</span><br><span style=\"white-space:pre-wrap;\">La Junta, Colorado, United States</span><br><br><b><strong style=\"white-space:pre-wrap;\">Position Type:</strong></b><br><span style=\"white-space:pre-wrap;\">90-day Probationary period</span><br><span style=\"white-space:pre-wrap;\">Full-Time/Regular</span><br><br><b><strong style=\"white-space:pre-wrap;\">Hours / Schedules:</strong></b><br><span style=\"white-space:pre-wrap;\">This position will be staffed Monday – Friday ; 8:00A – 5:00P.</span><br><br><b><strong style=\"white-space:pre-wrap;\">Benefits:</strong></b><br><span style=\"white-space:pre-wrap;\">Auxillium offers a competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans. For part time employees, a pro-rated paid time off program and 401K.</span><br><br><b><strong style=\"white-space:pre-wrap;\">Pay:</strong></b><br><span style=\"white-space:pre-wrap;\">Position rate $15.16 per hour</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"color:rgb(36,36,36);background-color:white;white-space:pre-wrap;\">Auxillium is the most unique call center in the US, and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success, and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete.&nbsp;</span><a href=\"https://auxilliumusa.com/\" target=\"_blank\" title=\"https://auxilliumusa.com/\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"color:rgb(91,95,199);background-color:white;white-space:pre-wrap;\">https://auxilliumusa.com/</span></a><span style=\"color:rgb(36,36,36);background-color:white;white-space:pre-wrap;\">.</span></p>"
    },
    "workLocations": [
      "La Junta, CO",
      "Pueblo, CO"
    ],
    "employmentType": {
      "id": "Hourly, full-time",
      "label": "HOURLY_FT"
    },
    "payRangeDetails": [],
    "activeJobApplication": {
      "basicQuestions": [
        {
          "oid": "first_name",
          "title": "First name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "last_name",
          "title": "Last name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "email",
          "title": "Email",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "pronouns",
          "title": "Pronouns",
          "required": false,
          "fieldType": "PRONOUN"
        },
        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
        },
        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "resume",
          "title": "Resume",
          "required": true,
          "fieldType": "FILE"
        },
        {
          "oid": "cover_letter",
          "title": "Cover letter",
          "required": false,
          "fieldType": "FILE"
        }
      ],
      "customQuestions": {
        "fields": [
          {
            "oid": "first_name",
            "title": "First name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "last_name",
            "title": "Last name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "email",
            "title": "Email",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "pronouns",
            "title": "Pronouns",
            "required": false,
            "fieldData": {},
            "fieldType": "PRONOUN"
          },
          {
            "oid": "current_company",
            "title": "Current company",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "phone_number",
            "title": "Phone number",
            "required": true,
            "fieldData": {},
            "fieldType": "PHONE_NUMBER"
          },
          {
            "oid": "location",
            "title": "Location (city only)",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "resume",
            "title": "Resume",
            "required": true,
            "fieldData": {},
            "fieldType": "FILE"
          },
          {
            "oid": "cover_letter",
            "title": "Cover letter",
            "required": false,
            "fieldData": {},
            "fieldType": "FILE"
          }
        ]
      },
      "additionalQuestions": null
    },
    "hasAIEvaluationsEnabled": true,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "68b89a0ae31afca4d350e6d4",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/auxillium/jobs/a7b75d57-b3b0-4e4a-b5a1-08939d8cc9b7",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 11917
  },
  "detail_errors": []
}